-100
NPS
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OneNeck IT Services
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About OneNeck IT Services' Brand
OneNeck(R) IT Solutions. One call. One source. One point of accountability for all your IT needs.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
OneNeck IT Services NPS
OneNeck IT Services's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether OneNeck IT Services's customers would recommend using the product based on a scale of -100 to 100.
OneNeck IT Services Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
OneNeck IT Services NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 -100 | Aug 2022 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
OneNeck IT Services Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of OneNeck IT Services users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
OneNeck IT Services Product Quality
1.5/5
OneNeck IT Services has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock OneNeck IT Services' overall Product Quality score rated by its users and customers.
OneNeck IT Services Product Information
OneNeck IT Services’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.oneneck.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Business Services
Enterprise
SaaS
Small Business Services
OneNeck IT Services Pricing
OneNeck IT Services ROI & Value For Money
1.5/5
OneNeck IT Services has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock OneNeck IT Services' overall ROI score rated by its users and customers.
OneNeck IT Services Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
OneNeck IT Services Customer Service
1.5/5
OneNeck IT Services has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock OneNeck IT Services' overall Customer Service score rated by its users and customers.
About OneNeck IT Services's Customer Service
Address
5301 N. Pima Road, Suite 100, Scottsdale, AZ
Website
http://www.oneneck.com
Phone Number
(480)315-3000
OneNeck IT Services as an Employer
2.8/5
OneNeck IT Services has a 2.8/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
OneNeck IT Services scored a -100 for Net Promoter Score and a -38 for Employee Net Promoter Score. NPS gauges how likely a customer of OneNeck IT Services would recommend the brand to a friend. ENPS measures how likely OneNeck IT Services employees would recommend working at OneNeck IT Services to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-38
eNPS Score
| 12% | Promoters |
|---|---|
| 38% | Passive |
| 50% | Detractors |
