0
NPS
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ONESOURCE VIRTUAL HR, INC.
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About ONESOURCE VIRTUAL HR, INC. Brand
OneSource Virtual is a pioneer of Business Process as a Service (BPaaS) and supports the automated delivery of solutions exclusively for Workday.
Brand at a Glance
100%
Customer Loyalty
3.2/5
Product Quality
5/5
Pricing
5/5
Customer Service
ONESOURCE VIRTUAL HR, INC. NPS
ONESOURCE VIRTUAL HR, INC.'s Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether ONESOURCE VIRTUAL HR, INC.'s customers would recommend using the product based on a scale of -100 to 100.
ONESOURCE VIRTUAL HR, INC. Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
ONESOURCE VIRTUAL HR, INC. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 -100 | Jul 2022 | -100 |
Feb 2026 0 | Feb 2026 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ONESOURCE VIRTUAL HR, INC. Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of ONESOURCE VIRTUAL HR, INC. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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ONESOURCE VIRTUAL HR, INC. Product Quality
3.2/5
ONESOURCE VIRTUAL HR, INC. has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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ONESOURCE VIRTUAL HR, INC. Product Information
ONESOURCE VIRTUAL HR, INC.’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Professional Services
ONESOURCE VIRTUAL HR, INC. Pricing
ONESOURCE VIRTUAL HR, INC. ROI & Value For Money
5/5
ONESOURCE VIRTUAL HR, INC. has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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ONESOURCE VIRTUAL HR, INC. Customer Satisfaction (CSAT)
ONESOURCE VIRTUAL HR, INC. Customer Satisfaction (CSAT) Score
50 / 100
ONESOURCE VIRTUAL HR, INC. has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ONESOURCE VIRTUAL HR, INC. Customer Service
5/5
ONESOURCE VIRTUAL HR, INC. has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About ONESOURCE VIRTUAL HR, INC.'s Customer Service
Address
9001 Cypress Waters Blvd, Dallas, TX 75063
Website
http://www.onesourcevirtual.com
Phone Number
(972) 916-9847
ONESOURCE VIRTUAL HR, INC.'s Social Links
ONESOURCE VIRTUAL HR, INC. as an Employer
2.8/5
ONESOURCE VIRTUAL HR, INC. has a 2.8/5 stars for its overall company culture rated by their employees
top
50%
CEO of ONESOURCE VIRTUAL HR, INC.
In the Top 50% of Similar Sized Companies on Comparably.
Consumer vs. Employees
ONESOURCE VIRTUAL HR, INC. scored a 0 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of ONESOURCE VIRTUAL HR, INC. would recommend the brand to a friend. ENPS measures how likely ONESOURCE VIRTUAL HR, INC. employees would recommend working at ONESOURCE VIRTUAL HR, INC. to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
