100
NPS
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Online Business Systems
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About Online Business Systems' Brand
Online is a digital transformation and cybersecurity consultancy. Since 1986 we have been using technology to deliver dramatic business results for companies throughout Canada, USA, and EMEA. Our capabilities across the transformation cycle enable our Clients to move confidently into their secure digital future. Today we have over 400 business, technology, and security professionals working with Clients throughout our 6 locations or virtual offices.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
4.5/5
Customer Service
Online Business Systems NPS
Online Business Systems's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Online Business Systems's customers would recommend using the product based on a scale of -100 to 100.
Online Business Systems Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Online Business Systems NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2023 100 | Dec 2023 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Online Business Systems Customer Reviews
Out of the 14 Online Business Systems customer reviews 14 were positive and 0 were constructive. Online Business Systems customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Online Business Systems Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Online Business Systems users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Online Business Systems Product Quality
5/5
Online Business Systems has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Online Business Systems' overall Product Quality score rated by its users and customers.
Online Business Systems Product Information
Online Business Systems’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.obsglobal.com
- Company Size
- 201-500 Employees
Industry
Information Services
Tech
AI, Big Data and Analytics
Enterprise
Online Business Systems Pricing
Online Business Systems ROI & Value For Money
5/5
Online Business Systems has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Online Business Systems' overall ROI score rated by its users and customers.
Online Business Systems Customer Satisfaction (CSAT)
Online Business Systems Customer Satisfaction (CSAT) Score
100 / 100
Online Business Systems has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Online Business Systems Customer Service
4.5/5
Online Business Systems has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Online Business Systems' overall Customer Service score rated by its users and customers.
About Online Business Systems's Customer Service
Address
8500 Normandale Lake Blvd., Minneapolis, MN 55437
Website
http://www.obsglobal.com
Phone Number
(800) 668-7722
Online Business Systems's Social Links
Online Business Systems as an Employer
4.9/5
Online Business Systems has a 4.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Online Business Systems scored a 100 for Net Promoter Score and a 85 for Employee Net Promoter Score. NPS gauges how likely a customer of Online Business Systems would recommend the brand to a friend. ENPS measures how likely Online Business Systems employees would recommend working at Online Business Systems to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
85
eNPS Score
| 87% | Promoters |
|---|---|
| 11% | Passive |
| 2% | Detractors |
