Ontraport Employee Reviews
Out of 280 Ontraport employee reviews, 98% were positive. The remaining 2% were constructive reviews with the goal of helping Ontraport improve their work culture. The Marketing team, with 100% positive reviews, reports the best experience at Ontraport compared to all other departments at the company. The Customer Support team offered the most constructive feedback, with 6% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
Listening to their employees. Leadership is great at being supportive when things are going well or when everyone agrees--not so much when employees are stretched thin or have valid feedback about how to improve our processes.
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Doesn't pay on par with other companies in the area. Most employees can't afford to live in the city in which the company is located.
Review from Engineering Dept
While I am at a 'starting level position' - I actually took a pay cut to work here, because I wanted a better environment with better benefits. The pay could be a bit more for what we do, even starting out after training, but the benefits rock and we get good meals and snacks everyday.
Review from Customer Support Dept
There is a culture of non-negotiation, and raises are very difficult for managers to get approved. Compared to other companies in similarly high cost of living areas, ONTRAPORT is about 25% under market.
Review from Operations Dept
My position is seen as a stepping stone to land a position in another department. We have the opportunity for upward mobility, but I would love to be valued and compensated fairly in my current position. While wages are "competitive" in the tech market, they're not livable or sustainable locally.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
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What needs to change to make the company culture better?
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What would you improve about your company's interview process?
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What's going wrong and how can it be improved?
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What would you most like to see improved at your company?
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