0
NPS
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Brand Page
Ooka Booka
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About Ooka Booka's Brand
the open ebook marketplace
Brand at a Glance
55%
Customer Loyalty
4.5/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
Ooka Booka NPS
Ooka Booka's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Ooka Booka's customers would recommend using the product based on a scale of -100 to 100.
Ooka Booka Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Ooka Booka NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2023 -100 | Dec 2023 | -100 |
Oct 2025 0 | Oct 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ooka Booka Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Ooka Booka users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Ooka Booka Product Quality
4.5/5
Ooka Booka has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Ooka Booka's overall Product Quality score rated by its users and customers.
Ooka Booka Product Information
Ooka Booka’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- http://www.ookabooka.com
- Company Size
- 1-10 Employees
Industry
Tech
Content
Ecommerce and Marketplaces
Media
SaaS
Sports & Entertainment
Travel
Ooka Booka Pricing
Ooka Booka ROI & Value For Money
3.7/5
Ooka Booka has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Ooka Booka's overall ROI score rated by its users and customers.
Ooka Booka Customer Satisfaction (CSAT)
Ooka Booka Customer Satisfaction (CSAT) Score
50 / 100
Ooka Booka has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Ooka Booka Customer Service
3.7/5
Ooka Booka has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Ooka Booka's overall Customer Service score rated by its users and customers.
About Ooka Booka's Customer Service
Address
Cincinnati, OH
Website
http://www.ookabooka.com
Consumer vs. Employees
Ooka Booka scored a 0 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Ooka Booka would recommend the brand to a friend. ENPS measures how likely Ooka Booka employees would recommend working at Ooka Booka to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
