-100
NPS
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Brand Page
Open Lending, LLC
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About Open Lending, LLC's Brand
Open Lending provides automated lending services to financial institutions.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
2/5
Pricing
4.5/5
Customer Service
Open Lending, LLC NPS
Open Lending, LLC's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Open Lending, LLC's customers would recommend using the product based on a scale of -100 to 100.
Open Lending, LLC Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Open Lending, LLC NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2025 -100 | Sep 2025 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Open Lending, LLC Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Open Lending, LLC users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Open Lending, LLC Product Quality
4/5
Open Lending, LLC has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Open Lending, LLC's overall Product Quality score rated by its users and customers.
Open Lending, LLC Product Information
Open Lending, LLC’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- https://www.openlending.com
- Company Size
- 51-200 Employees
Industry
Tech
FinTech
Open Lending, LLC Pricing
Open Lending, LLC ROI & Value For Money
2/5
Open Lending, LLC has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
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Open Lending, LLC Customer Satisfaction (CSAT)
Open Lending, LLC Customer Satisfaction (CSAT) Score
100 / 100
Open Lending, LLC has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Open Lending, LLC Customer Service
4.5/5
Open Lending, LLC has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Open Lending, LLC's overall Customer Service score rated by its users and customers.
About Open Lending, LLC's Customer Service
Address
78746
Website
https://www.openlending.com
Phone Number
8888920400
Open Lending, LLC as an Employer
4.7/5
Open Lending, LLC has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Open Lending, LLC scored a -100 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Open Lending, LLC would recommend the brand to a friend. ENPS measures how likely Open Lending, LLC employees would recommend working at Open Lending, LLC to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
