0
NPS
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Open Systems International
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About Open Systems International's Brand
Open Systems International (OSI) provides open, state-of-the-art and high-performance automation solutions to utilities worldwide.
Brand at a Glance
55%
Customer Loyalty
2.2/5
Product Quality
2.2/5
Pricing
2.5/5
Customer Service
Open Systems International NPS
Open Systems International's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Open Systems International's customers would recommend using the product based on a scale of -100 to 100.
Open Systems International Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Open Systems International NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 100 | Mar 2021 | 100 |
Apr 2026 0 | Apr 2026 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Open Systems International Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Open Systems International users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Open Systems International Product Quality
2.2/5
Open Systems International has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Open Systems International's overall Product Quality score rated by its users and customers.
Open Systems International Product Information
Open Systems International’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Website
- http://www.osii.com
- Company Size
- 501-1,000 Employees
Industry
Energy
Open Systems International Pricing
Open Systems International ROI & Value For Money
2.2/5
Open Systems International has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Open Systems International's overall ROI score rated by its users and customers.
Open Systems International Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Open Systems International Customer Service
2.5/5
Open Systems International has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Open Systems International's overall Customer Service score rated by its users and customers.
About Open Systems International's Customer Service
Address
4101 Arrowhead Drive, Minneapolis, MN 55340
Website
http://www.osii.com
Phone Number
763.551.0559
Open Systems International's Social Links
Open Systems International as an Employer
3.0/5
Open Systems International has a 3.0/5 stars for its overall company culture rated by their employees
top
50%
CEO of Open Systems International
In the Top 50% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Open Systems International scored a 0 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of Open Systems International would recommend the brand to a friend. ENPS measures how likely Open Systems International employees would recommend working at Open Systems International to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
