OSF Employee Reviews
Out of 94 OSF employee reviews, 74% were positive. The remaining 26% were constructive reviews with the goal of helping OSF improve their work culture. The Customer Support team, with 87% positive reviews, reports the best experience at OSF compared to all other departments at the company. The Operations team offered the most constructive feedback, with 33% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
My Leadership team has been wonderful, Caring and always focus on our team and how to improve our department.
Appreciative of your committment to the patients
Honest with Mission Partners. Keeps us in the loop of what is going within the organization.
They are flexible with schedules
Review from Customer Support Dept
They are wanting to know you and seem to generally care about you.
What does the leadership team need to get better at?
trust MPs to do the right thing
Listening to the employees. Making sure departments are fully staffed. Not expecting individuals to take on multiple roles with no more pay
making final direct decisions and honestly need to follow through and participate more
Asking for mission partner opinion instead of just passing information down the line
Review from Operations Dept
What is the best part about your compensation package?
The 401k match is great
health and dental insurance and 401
Able to choose in and out of network.
The benefits are really good
Review from Customer Support Dept
Fair pay and benefits including retirement
Review from Operations Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Changes in the benefits in the past years are terrible.
They continue to change our insurance and make it worse coverage, but more expensive.
OSF likes to pay bare minimum and my manager is always worried about the "budget."
If you have extenuating medical circumstances you will probably lose your job
Review from Operations Dept
better cheaper benefits, our insurance is expensive, as a fast growing healthcare company they should think about their employees health. let us use our sick days for actual sick days not our pto
Review from Operations Dept
What are some of the best things about your team?
We support each other and go out if our way to make sure we all meet or goals.
The staff knows tgey are going into an uphill battle every shift and mostly try to band together
Our team is patient 1st and great teamwork.
Your coworkers become your family. You're in it together.
we get along and everyone is willing to go the extra mile
What do your coworkers need to improve and how could you work together better?
To actually do their job and stop talking about each other
Review from Operations Dept
Knowing roles and staying within scope both with what they know and don't know
Review from Operations Dept
What is most positive about the culture and environment at your company?
Fellow employees who care about patient care
How friendly everyone is to each other.
The co-workers at my job really like to help out
Review from Customer Support Dept
My coworkers are the best part of the job
Helpful and compassionate people working together to meet a common goal
Review from Operations Dept
What needs to change to make the company culture better?
The company needs to focus on it's employees.
Managers. We need different management
Review from Operations Dept
What did you like most about the interview process?
It is very slow to get to a job offer.
It doesnt make sense how it works.
I feel from the start of getting the call from OSF or even transferring to different department takes longer than i feel it should take.
I met with several people from the team
I get to screen the applicants that apply. Choose who I sent on for interviews.
What would you improve about your company's interview process?
Not have so many hoops. Why am I submitting a resume and then filling in the same info.
What makes you most happy at work?
Seeing that my patients are happy and have a great experience.
doing something different and something that makes a difference
I enjoy the work that I do.
Healing patients makes me happy
Review from Customer Support Dept
The ladies I work with make the job enjoyable
What's going wrong and how can it be improved?
All of leadership needs to step down.
stop making the nurses do everyone else job, let us be nurses again, remember we are running a hospital not a 5 star hotel...sometimes we have to upset the customer to get them well.
Review from Operations Dept
Wait times in the ER are too long, the work load is spread across a thin group of people. We are not paid appropriately for the level of work we do. Until that happens, turn over will be high and employees will continue to be unhappy.
Review from Customer Support Dept
Too much corporate and patient satisfaction and little consideration that each unit and mission partner are different. "Our way or the highway" attitude from upper level leadership
Review from Operations Dept