-1
NPS
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Oshi Health
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About Oshi Health's Brand
Oshi Health is the first virtual-first GI clinic. We have redesigned GI care from the ground up around three key principles: telehealth-first, patient-centered and value-based. We provide convenient access to an integrated, GI-specialized care team that builds personalized, whole-person care plans for each patient. We take the time to determine the root cause of GI symptoms for each patient and then use medicine, food, stress/anxiety reduction and lifestyle changes to help people get symptoms under control or completely eliminated. This approach improves patient satisfaction over standard healthcare experiences, drives great clinical outcomes and, most importantly, improves quality of life and workplace productivity for our patients.
Brand at a Glance
72%
Customer Loyalty
3.1/5
Product Quality
2.8/5
Pricing
2.9/5
Customer Service
Oshi Health NPS
Oshi Health's Net Promoter Score (NPS) is a -1 with 41% Promoters, 17% Passives, and 42% Detractors. Net Promoter Score tracks whether Oshi Health's customers would recommend using the product based on a scale of -100 to 100.
Oshi Health Overall NPS
| 41% | Promoters |
|---|---|
| 17% | Passives |
| 42% | Detractors |
Oshi Health NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 100 | Apr 2023 | 100 |
Jun 2023 0 | Jun 2023 | 0 |
Jul 2023 0 | Jul 2023 | 0 |
Aug 2023 20 | Aug 2023 | 20 |
Oct 2023 0 | Oct 2023 | 0 |
Feb 2024 13 | Feb 2024 | 13 |
Jan 2025 0 | Jan 2025 | 0 |
Feb 2025 11 | Feb 2025 | 11 |
Sep 2025 20 | Sep 2025 | 20 |
Oct 2025 9 | Oct 2025 | 9 |
Apr 2026 -1 | Apr 2026 | -1 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Oshi Health NPS by Ethnicity
Oshi Health's NPS was rated -40 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -40 | Caucasian | -40 |
Oshi Health NPS by Usage
Oshi Health's NPS was rated -33 points by customers who have used Oshi Health's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -33 | Less than 1 Year | -33 |
Oshi Health Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of Oshi Health users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Oshi Health Customer Loyalty Score by Ethnicity
Oshi Health's Customer Loyalty score was rated 64% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Oshi Health.
64
out of 100
Caucasian
Oshi Health Customer Loyalty Score by Usage
Oshi Health's Customer Loyalty score was rated 70% by customers who have used Oshi Health's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Oshi Health Product Quality
3.1/5
Oshi Health has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Oshi Health's overall Product Quality score rated by its users and customers.
Oshi Health Product Information
Oshi Health’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- https://www.oshihealth.com/
- Company Size
- 51-200 Employees
Industry
Healthcare, Hospitals and Medicine
Quick Insights into Oshi Health Product Quality
Oshi Health's Product Quality score was rated highest by customers who have used Oshi Health's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Oshi Health's Product Quality.
Ranked Oshi Health Product Quality the Highest
Oshi Health Product Quality Score by Ethnicity
Oshi Health's Product Quality score was rated 2.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Oshi Health.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Oshi Health Product Quality Score by Usage
Oshi Health's Product Quality score was rated 2.7 stars by customers who have used Oshi Health's products/services for Less than 1 Year.
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Oshi Health Pricing
Oshi Health ROI & Value For Money
2.8/5
Oshi Health has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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Quick Insights into Oshi Health ROI
Oshi Health's ROI score was rated highest by customers who have used Oshi Health's products/services for Less than 1 Year.
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Ranked Oshi Health ROI the Highest
Oshi Health ROI Score by Ethnicity
Oshi Health's ROI score was rated 2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Oshi Health.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Oshi Health ROI Score by Usage
Oshi Health's ROI score was rated 2.3 stars by customers who have used Oshi Health's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Oshi Health Customer Satisfaction (CSAT)
Oshi Health Customer Satisfaction (CSAT) Score
63 / 100
Oshi Health has an overall Customer Satisfaction score of 63 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
63%
Satisfied
0%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Oshi Health Customer Satisfaction
Oshi Health's Customer Satisfaction score was rated highest by customers who have used Oshi Health's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Oshi Health's Customer Satisfaction.
Ranked Oshi Health Customer Satisfaction the Highest
Oshi Health Customer Satisfaction Score by Usage
Oshi Health's Customer Satisfaction score was rated 40 points by customers who have used Oshi Health's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Oshi Health Customer Service
2.9/5
Oshi Health has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Oshi Health's overall Customer Service score rated by its users and customers.
About Oshi Health's Customer Service
Address
228 Park Ave S, New York City, NY 10003
Website
https://www.oshihealth.com/
Quick Insights into Oshi Health Customer Service
Oshi Health's Customer Service score was rated highest by customers who have used Oshi Health's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Oshi Health's Customer Service score.
Ranked Oshi Health Customer Service the Highest
Oshi Health Customer Service Score by Ethnicity
Oshi Health's Customer Service score was rated 2.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Oshi Health.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Oshi Health Customer Service Score by Usage
Oshi Health's Customer Service score was rated 2.4 stars by customers who have used Oshi Health's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Oshi Health as an Employer
4.7/5
Oshi Health has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Oshi Health scored a -1 for Net Promoter Score and a 72 for Employee Net Promoter Score. NPS gauges how likely a customer of Oshi Health would recommend the brand to a friend. ENPS measures how likely Oshi Health employees would recommend working at Oshi Health to a friend.
Net Promoter Score
-1
NPS Score
| 41% | Promoters |
|---|---|
| 17% | Passive |
| 42% | Detractors |
Employee Net Promoter Score
72
eNPS Score
| 86% | Promoters |
|---|---|
| 0% | Passive |
| 14% | Detractors |
