13
NPS
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Osmose Utilities Services
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About Osmose Utilities Services' Brand
Osmose provides professional inspection, maintenance, and rehabilitation services for aging T&D infrastructure.
Brand at a Glance
66%
Customer Loyalty
3.2/5
Product Quality
2.9/5
Pricing
3.1/5
Customer Service
Osmose Utilities Services NPS
Osmose Utilities Services's Net Promoter Score (NPS) is a 13 with 53% Promoters, 7% Passives, and 40% Detractors. Net Promoter Score tracks whether Osmose Utilities Services's customers would recommend using the product based on a scale of -100 to 100.
Osmose Utilities Services Overall NPS
| 53% | Promoters |
|---|---|
| 7% | Passives |
| 40% | Detractors |
Osmose Utilities Services NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 0 | Jul 2020 | 0 |
Aug 2020 50 | Aug 2020 | 50 |
Jun 2021 25 | Jun 2021 | 25 |
Jun 2022 0 | Jun 2022 | 0 |
Jul 2022 -1 | Jul 2022 | -1 |
Feb 2023 13 | Feb 2023 | 13 |
Oct 2023 22 | Oct 2023 | 22 |
Jan 2024 10 | Jan 2024 | 10 |
Mar 2024 9 | Mar 2024 | 9 |
Feb 2025 14 | Feb 2025 | 14 |
May 2025 22 | May 2025 | 22 |
Jan 2026 13 | Jan 2026 | 13 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Osmose Utilities Services NPS by Gender
Osmose Utilities Services's NPS was rated -34 by Male customers on Comparably.
Male
-34
Osmose Utilities Services's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
N/A
Osmose Utilities Services's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Osmose Utilities Services NPS by Ethnicity
Osmose Utilities Services's NPS was rated -50 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -50 | Caucasian | -50 |
Osmose Utilities Services NPS by Usage
Osmose Utilities Services's NPS was rated the highest by customers who have used Osmose Utilities Services's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
5 to 10 Years 34 | 5 to 10 Years | 34 |
Osmose Utilities Services Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of Osmose Utilities Services users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Osmose Utilities Services Customer Loyalty Score by Gender
Osmose Utilities Services's Customer Loyalty score was rated 55 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Osmose Utilities Services.
Male
55%
Yes
Female
N/A
Yes
Osmose Utilities Services Customer Loyalty Score by Ethnicity
Osmose Utilities Services's Customer Loyalty score was rated 33% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Osmose Utilities Services.
33
out of 100
Caucasian
Osmose Utilities Services Customer Loyalty Score by Usage
Osmose Utilities Services's Customer Loyalty score was rated the highest by customers who have used Osmose Utilities Services's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Osmose Utilities Services Product Quality
3.2/5
Osmose Utilities Services has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Osmose Utilities Services Product Information
Osmose Utilities Services’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- https://www.osmose.com/
- Company Size
- 1,001-5,000 Employees
Quick Insights into Osmose Utilities Services Product Quality
Osmose Utilities Services's Product Quality score was rated highest by customers who have used Osmose Utilities Services's products/services for 5 to 10 Years, and rated lowest by customers who have used Osmose Utilities Services's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Osmose Utilities Services' Product Quality.
Ranked Osmose Utilities Services Product Quality the Highest
Ranked Osmose Utilities Services Product Quality the Lowest
Osmose Utilities Services Product Quality Score by Gender
Osmose Utilities Services's Product Quality score was rated 2.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Osmose Utilities Services.
Male
2.9/5
Female
N/A
Osmose Utilities Services Product Quality Score by Ethnicity
Osmose Utilities Services's Product Quality score was rated 2.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Osmose Utilities Services.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Osmose Utilities Services Product Quality Score by Usage
Osmose Utilities Services's Product Quality score was rated the highest by customers who have used Osmose Utilities Services's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Osmose Utilities Services Pricing
Osmose Utilities Services ROI & Value For Money
2.9/5
Osmose Utilities Services has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Quick Insights into Osmose Utilities Services ROI
Osmose Utilities Services's ROI score was rated highest by customers who have used Osmose Utilities Services's products/services for 5 to 10 Years, and rated lowest by customers who have used Osmose Utilities Services's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Osmose Utilities Services' ROI score.
Ranked Osmose Utilities Services ROI the Highest
Ranked Osmose Utilities Services ROI the Lowest
Osmose Utilities Services ROI Score by Gender
Osmose Utilities Services's ROI score was rated 2.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Osmose Utilities Services.
Male
2.5/5
Female
N/A
Osmose Utilities Services ROI Score by Ethnicity
Osmose Utilities Services's ROI score was rated 1.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Osmose Utilities Services.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
Osmose Utilities Services ROI Score by Usage
Osmose Utilities Services's ROI score was rated the highest by customers who have used Osmose Utilities Services's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Osmose Utilities Services Customer Satisfaction (CSAT)
Osmose Utilities Services Customer Satisfaction (CSAT) Score
44 / 100
Osmose Utilities Services has an overall Customer Satisfaction score of 44 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
22%
Satisfied
22%
Neither Satisfied nor Dissatisfied
23%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Osmose Utilities Services Customer Satisfaction
Osmose Utilities Services's Customer Satisfaction score was rated highest by customers who have used Osmose Utilities Services's products/services for 5 to 10 Years.
Sign Up to unlock insights into how customers have ranked Osmose Utilities Services' Customer Satisfaction.
Ranked Osmose Utilities Services Customer Satisfaction the Highest
Osmose Utilities Services Customer Satisfaction Score by Gender
Osmose Utilities Services's Customer Satisfaction score was rated 40 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Osmose Utilities Services.
40 / 100
MaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 40% | |
Dissatisfied | 0% | |
Very Dissatisfied | 20% |
Osmose Utilities Services Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Osmose Utilities Services' Customer Satisfaction (CSAT) score was rated 33% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Osmose Utilities Services.
33 / 100
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
34%
Dissatisfied
0%
Very Dissatisfied
33%
Osmose Utilities Services Customer Satisfaction Score by Usage
Osmose Utilities Services's Customer Satisfaction score was rated 66 points by customers who have used Osmose Utilities Services's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Osmose Utilities Services Customer Service
3.1/5
Osmose Utilities Services has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Osmose Utilities Services's Customer Service
Address
215 Greencastle Road, Tyrone, GA
Website
https://www.osmose.com/
Phone Number
(678) 364-0844
Quick Insights into Osmose Utilities Services Customer Service
Osmose Utilities Services's Customer Service score was rated highest by customers who have used Osmose Utilities Services's products/services for 5 to 10 Years, and rated lowest by customers who have used Osmose Utilities Services's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Osmose Utilities Services' Customer Service score.
Ranked Osmose Utilities Services Customer Service the Highest
Ranked Osmose Utilities Services Customer Service the Lowest
Osmose Utilities Services Customer Service Score by Gender
Osmose Utilities Services's Customer Service score was rated 2.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Osmose Utilities Services.
Male
2.5/5
Female
N/A
Osmose Utilities Services Customer Service Score by Ethnicity
Osmose Utilities Services's Customer Service score was rated 1.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Osmose Utilities Services.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Osmose Utilities Services Customer Service Score by Usage
Osmose Utilities Services's Customer Service score was rated the highest by customers who have used Osmose Utilities Services's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Osmose Utilities Services as an Employer
3.2/5
Osmose Utilities Services has a 3.2/5 stars for its overall company culture rated by their employees
bottom
35%
CEO of Osmose Utilities Services
In the Bottom 35% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Osmose Utilities Services scored a 13 for Net Promoter Score and a -15 for Employee Net Promoter Score. NPS gauges how likely a customer of Osmose Utilities Services would recommend the brand to a friend. ENPS measures how likely Osmose Utilities Services employees would recommend working at Osmose Utilities Services to a friend.
Net Promoter Score
13
NPS Score
| 53% | Promoters |
|---|---|
| 7% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
-15
eNPS Score
| 34% | Promoters |
|---|---|
| 17% | Passive |
| 49% | Detractors |
