-20
NPS
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OTG Management
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About OTG Management's Brand
OTG is a high-growth company that is transforming the airport travel experience for millions of travelers.
Brand at a Glance
51%
Customer Loyalty
2.6/5
Product Quality
2.5/5
Pricing
2.4/5
Customer Service
OTG Management NPS
OTG Management's Net Promoter Score (NPS) is a -20 with 30% Promoters, 20% Passives, and 50% Detractors. Net Promoter Score tracks whether OTG Management's customers would recommend using the product based on a scale of -100 to 100.
OTG Management Overall NPS
| 30% | Promoters |
|---|---|
| 20% | Passives |
| 50% | Detractors |
OTG Management NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 -66 | Jul 2021 | -66 |
Nov 2021 -43 | Nov 2021 | -43 |
Feb 2022 -20 | Feb 2022 | -20 |
Jun 2022 -33 | Jun 2022 | -33 |
Mar 2023 -30 | Mar 2023 | -30 |
Aug 2023 -36 | Aug 2023 | -36 |
Sep 2023 -27 | Sep 2023 | -27 |
Jan 2024 -31 | Jan 2024 | -31 |
Mar 2024 -30 | Mar 2024 | -30 |
Jun 2024 -23 | Jun 2024 | -23 |
May 2025 -26 | May 2025 | -26 |
Jul 2025 -20 | Jul 2025 | -20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
OTG Management NPS by Gender
OTG Management's NPS was rated 0 by Male customers on Comparably.
Male
0
OTG Management's NPS was rated by Male customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Female
N/A
OTG Management's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
OTG Management Customer Loyalty
51%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
51% of OTG Management users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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OTG Management Customer Loyalty Score by Gender
OTG Management's Customer Loyalty score was rated 40 by Male customers on Comparably.
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Male
40%
Yes
Female
N/A
Yes
OTG Management Product Quality
2.6/5
OTG Management has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
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OTG Management Product Information
OTG Management’s product quality score is a 2.6 out of 5 as rated by its users and customers.
- Company Size
- 5,001-10,000 Employees
Quick Insights into OTG Management Product Quality
OTG Management's Product Quality score was rated highest by Male customers.
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Ranked OTG Management Product Quality the Highest
OTG Management Product Quality Score by Gender
OTG Management's Product Quality score was rated 1.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of OTG Management.
Male
1.6/5
Female
N/A
OTG Management Pricing
OTG Management ROI & Value For Money
2.5/5
OTG Management has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Quick Insights into OTG Management ROI
OTG Management's ROI score was rated highest by Male customers.
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Ranked OTG Management ROI the Highest
OTG Management ROI Score by Gender
OTG Management's ROI score was rated 1.5 by Male customers on Comparably.
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Male
1.5/5
Female
N/A
OTG Management Customer Satisfaction (CSAT)
OTG Management Customer Satisfaction (CSAT) Score
45 / 100
OTG Management has an overall Customer Satisfaction score of 45 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
18%
Satisfied
27%
Neither Satisfied nor Dissatisfied
19%
Dissatisfied
0%
Very Dissatisfied
36%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
OTG Management Customer Service
2.4/5
OTG Management has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.
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About OTG Management's Customer Service
Address
352 Park Avenue South,, 10th Floor, New York City, NY
Website
http://www.otgmanagement.com/
Quick Insights into OTG Management Customer Service
OTG Management's Customer Service score was rated highest by Male customers.
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Ranked OTG Management Customer Service the Highest
OTG Management Customer Service Score by Gender
OTG Management's Customer Service score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of OTG Management.
Male
1.5/5
Female
N/A
OTG Management as an Employer
Consumer vs. Employees
OTG Management scored a -20 for Net Promoter Score and a -35 for Employee Net Promoter Score. NPS gauges how likely a customer of OTG Management would recommend the brand to a friend. ENPS measures how likely OTG Management employees would recommend working at OTG Management to a friend.
Net Promoter Score
-20
NPS Score
| 30% | Promoters |
|---|---|
| 20% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-35
eNPS Score
| 28% | Promoters |
|---|---|
| 9% | Passive |
| 63% | Detractors |
