-100
NPS
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Outreach Services
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About Outreach Services' Brand
Healthcare Revenue Cycle Management
Brand at a Glance
55%
Customer Loyalty
2.7/5
Product Quality
2.7/5
Pricing
1.5/5
Customer Service
Outreach Services NPS
Outreach Services's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Outreach Services's customers would recommend using the product based on a scale of -100 to 100.
Outreach Services Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Outreach Services NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2023 -100 | Jul 2023 | -100 |
Apr 2024 -100 | Apr 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Outreach Services Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Outreach Services users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Outreach Services Product Quality
2.7/5
Outreach Services has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Outreach Services' overall Product Quality score rated by its users and customers.
Outreach Services Product Information
Outreach Services’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Tech
Enterprise
SaaS
Outreach Services Pricing
Outreach Services ROI & Value For Money
2.7/5
Outreach Services has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Outreach Services' overall ROI score rated by its users and customers.
Outreach Services Customer Satisfaction (CSAT)
Outreach Services Customer Satisfaction (CSAT) Score
50 / 100
Outreach Services has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Outreach Services Customer Service
1.5/5
Outreach Services has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Outreach Services' overall Customer Service score rated by its users and customers.
About Outreach Services's Customer Service
Address
1120 Cherry Street, Suite 300, Seattle, WA
Website
http://www.outreachservices.com
Phone Number
(800) 544-9923
Outreach Services as an Employer
Consumer vs. Employees
Outreach Services scored a -100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Outreach Services would recommend the brand to a friend. ENPS measures how likely Outreach Services employees would recommend working at Outreach Services to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
