Outreach Employee Reviews
Out of 2015 Outreach employee reviews, 96% were positive. The remaining 4% were constructive reviews with the goal of helping Outreach improve their work culture. The IT team, with 100% positive reviews, reports the best experience at Outreach compared to all other departments at the company. The Finance team offered the most constructive feedback, with 10% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
Clear communication, ownership of failures, more empathetic
Review from HR Dept
Leadership currently holds great performing reps in their positions way longer than they should be to ensure they hit quota. They want the good reps on their team instead of helping them move up in the company. I have seen so many great reps leave due to this. Our core values are Fake.
Review from Sales Dept
The leadership team, especially Manny, have come across as defensive and accusatory in the past several company meetings. They air their dirty laundry in front of the company instead of pulling together as a team. Direction and goals are unclear.
Review from Product Dept
Making career paths clear, understanding what their teams do, asking for (honest) feedback
Review from Customer Success Dept
Putting people first and recognizing that you can't hit any numbers/goals without an engaged workforce and employees churning at the current rate, you'll never hit those goals/numbers.
Review from Customer Success Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Outreach pays well below market for many GTM roles - Sales, SCs, etc. Outreach should invest more in currently employees and paying them regular increases equal to market value and inflation. Retention bonuses, spot bonuses would be nice way to keep employees feeling valued in tough times.
Review from Sales Dept
Too much compensation is tied to hitting bonus targets rather than salary, which is below market for my role. Outreach also has a strong bias for recognizing salespeople over other roles.
Review from Customer Success Dept
I make less than the industry norm, as well as most of my team as it sits today. I don't believe that the current pay structure is working for my division knowing the amount of control this side of the org has on direct sales and revenue goals being hit. I would feel better with less variable pay.
Review from Sales Dept
Adjust and accommodate to pay at market rate or better to retain employees.
Provide pay at the market, pay women equally, and provide a standard set of benefits. I'm not even asking for above and beyond, just at market would be an improvement.
Review from Operations Dept
What do your coworkers need to improve and how could you work together better?
We need to trust each other more
Review from HR Dept
What needs to change to make the company culture better?
Need to make more efforts to put Outreach values into action. Leaders need to be more self-critical and candid in reflecting what have been doing well and what haven't.
Review from Engineering Dept
What would you improve about your company's interview process?
There aren't any Interviews reviews of Outreach yet.
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What's going wrong and how can it be improved?
No clear path forward. ELT is making random moves just for appearances with no clear strategy. No effort is being made to avoid employee attrition or retain top talent/performers. Outreach needs to pay top performers and make more of an effort to stop attrition or we will never hit our quotas.
Review from Sales Dept
I am not set up to do my job successfully in any way.
Review from Customer Success Dept
Strategic direction for the product is unclear. Leaders like to motivate with sticks instead of carrots.
Review from Product Dept
achievable quotas. not placing blame in individuals for things out of our control (ie. economic factors, immature products)
Review from Sales Dept
Again, focus on the people first. When you are told you're just a number and employee churn isn't a focus, it doesn't lead to real excitement about going to work.
Review from Customer Success Dept
What would you most like to see improved at your company?
There aren't any Outlook reviews of Outreach yet.
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