Owlet Baby Care FAQs

Turning On/Off

Turn the Base Station on or off by pressing the top. You'll hear a chirp when it turns on.

Dimming

You can dim the brightness of the Base Station for night use. Simply place your finger on its surface for a few seconds. Use the same action to increase brightness.

Possible Causes

Home WiFi maynot be working

Your router may have a configuration that is not compatible with the Owlet.

To find out more about router compatibility, go here

You may have the password incorrect

The Base Station may beout of range of your WiFi router

The status shown in the app may be incorrect

Possible Solutions

First, check the bottom of your Base Station and see if the small green indicator light that says "WiFi" is lit brightly. Make sure that it is not just the light shining through from the other side. You can be sure by pressing the base station once to dim the ring light and see if the WiFi indicator light is still lit brightly. If the WiFi light is not lit:

Double check your internet password

Move the Base Station closer to your internet router for setup, then move the Base Station back to nursery (more bandwidth can be required for setup)

Restart your phone and re-attempt to connect to WiFi

Reset your home internet router

If the WiFi light was lit on the bottom of the Base Station when you checked, but the app still says that it was unsuccessful in connecting, the app may be incorrect. You can skip forward in the setup to the registration step. To do this, look at the bottom right-hand corner of the screen in the Owlet app and press the button to skip forward. It will ask you if you really want to skip and you should press "Really skip"

If you are still unable to connect the Base Station to your home WiFi network, you may be able to connect the Base Station through a computer.

What does a yellow notification mean?

The Base Station Is Giving a Yellow Notification (Flashing Light/Song)

Yellow notifications indicate that the sock can no longer get a reading on your little one's foot. This can happen if the sock is the wrong size or not put on their foot correctly. It can also happen if the sock is kickedoff of your little one's foot

If you are getting yellow notifications and want to find out why, see the following articles:

Flashing Yellow Base Station

To turn the status light on or off, open your Owlet App, go to the account tab and under My Owlet Devices, click the device, and then you can toggle the status light on or off.

What image and video quality does the Owlet Cam offer?

The Owlet Cam comes standard with 1080P HD.

What field of view is the Owlet Cam?

The Cam has a 130 degree field of view.

Does the Owlet Cam have two-way audio?

Yes, the Owlet Cam has two-way audio, which allows parents to listen to their child via the live stream and securely speak to their child through the monitor.

What is the age range for the Owlet Cam?

The Owlet Cam can be used from the moment your baby is brought home from the hospital and can continue to be used as your little one transitions to a toddler bed.

Who can access video from my Owlet Cam?

Only people with access to your Owlet account can view your videos. Because of the Cam’s secure, encrypted WiFi connection, parents should feel confident only those they choose can watch or stream.

Can my Owlet Cam be hacked?

Owlet passes appropriate security standards to make sure that your video is safe. All user data stored in the app is only accessible to users logged in to the app with their phone unlocked.

Will the Owlet Cam still work if my internet connection goes out?

In the case of internet outages, the live video feed in the Owlet app will be disabled. Owlet will notify you that your video feed cannot connect.

Can I use more than one Owlet Cam in my home?

Yes, the Owlet app allows you to easily view multiple Owlet Cams in your home. To connect another Owlet product in the app, go to the account tab and click on “Add device.”

Can I really monitor my baby from anywhere?

As long as the Owlet Cam is connected to the Internet, you’ll be able to monitor your baby via Owlet’s app from anywhere in the world.

How does the Owlet Cam measure room temperature?

The Owlet Cam comes with room temperature sensors that are located directly on the camera’s power cable. You can view the temperature in the Owlet App.

What are the cable guards for?

Cable guards should be used to cover all cords that are within 3 feet of the crib mattress to ensure safety.

Can I use the Owlet Cam if my baby sleeps in the same room as me?

Yes, you can use the Owlet Cam in the same room as you. However, we wouldn’t recommend mounting the camera to the wall if you plan on moving the baby to another room.

Why is the night vision black and white?

Owlet uses safe, infrared LEDs with infrared filter which returns black and white images.

What do the indicator light colors mean?

Please see this article for more details.

Will my phone screen lock while live streaming?

No, your phone will stay unlocked while you are live streaming. To decrease the amount of battery used, you can also use the Background Audio feature. This feature works when your phone screen is locked. You can access this feature on the Home screen of the Owlet App.

Can I use it with twins?

Yes, in the new Owlet App you can connect multiple Cams (and Smart Socks) to one account.

Does the Owlet Cam pan/tilt/zoom?

The Owlet Cam has an adjustable magnetic base so you can manually adjust to get the perfect angle.It also has a 4x pinch-to-zoom feature.

Does the camera have a motor inside to pan/tilt?

No, the Owlet Cam does not have a motor. However, the Owlet Cam has an adjustable magnetic base so you can manually adjust to get the perfect angle.

Is the Cam battery operated or does it require a power cord?

The Owlet Cam requires a power cord and is not battery operated.

Can I use my Owlet Cam as a nanny cam?

Absolutely! The Owlet Cam doubles as a nanny cam or super-smart security camera when paired with our mobile app.

How long does it take to set up the Owlet Cam?

Pairing the Cam to the Owlet App should take less than 5 minutes. Mounting the Cam to the wall should take less than 20 minutes.

How do I share pictures and video with friends and family from the Owlet App?

You can screenshot or screen record video as you watch it in the Owlet App.

How do I give access to my spouse / grandparent / babysitter for the Owlet Cam?

Each individual will need to download the Owlet App to their phone. Only people with access to your Owlet account can log into your Owlet account and use the Owlet Cam.

Currently, the battery will last approximately 18 hours of continuous use.

The battery life is based on good usage - keeping the distance between the Smart Sock and Base Station within an optimal range, minimizing conditions that would cause false notifications, even the time of day or conditions under which you use the sock.

General considerations

How long before use do you unplug the sock from the base station?

The Smart Sock Electronics automatically turns on when the unit is unplugged from the Base Station. If you unplug the sock before you start to use it, it will continually try to get a read, draining the battery life. It is recommended to leave the sock plugged in and charging whenever you aren't using it.

Are you getting Notifications?

Notificationscan indicate that something is going wrong, or that the sock is trying harder to get a read and is on the edge of good readings. Wearing an appropriately sized sock and using the monitor within its prescribed limits will help keep down false notificationsand also extend the battery life.

Major influenceson battery life

Distance to Base Station:

How far from base station is the sock during use? If your Smart Sock is too far from the Base Station, the Bluetooth communication will continue to be just out of range, causing it to continually search and shorten the daily battery life.

The Base Station to Smart Sock range varies, like all radio emitting products it depends on location, home style, building materials, as well as many other factors. If the battery life doesn't last long, try moving the Base Stationcloser to where the baby sleeps. A lot of parents are able to use the Base Station from their nightstand, while others keep the Base Station right in the baby's room (never place the Base Station within reach of the crib).

Even if the base station is fairly close to the sock, ifyou carry your baby out of the room without turning off the base station, this will require more power and deplete the battery more quickly.

Conditions for Monitoring:

When do you use the sock? The best battery life is achieved when baby is sleeping in a dark room. This means you should consider ambient light conditions if you use the sock during the day for nap time. The brighter the light, the harder the unit will have to work.

Movement also plays a role in good monitoring. Ideally, your baby should be sleeping to get good reads. When awake and moving, the monitor will work harder and not only pause readings, but will also drain the battery.

If your Owlet Cam will not turn on, please check to see that all cables are plugged in securely.

The micro USB cable from the cord into the camera.

The usb into the usb power block.

And the power block into a functioning outlet.

Try using a different outlet if you are unsure if an outlet is working or not.

What does a red notification mean?

Flashing Red Base Station

Red notificationsindicate a low oxygen level, or a low or high heart rate, compared to expected levels for a healthy infant.

If you are getting red notifications and believe they are false, please see the following article:

Preventing False Red Notifications

For more about red notifications, read the following articles:

The Base Station Is Giving A Red Notification (Flashing Light/Notification Sounding)

**The Smart Sock has been calibrated specifically for a healthy infant and is not intended for use on infants with medical conditions, older children or adults.

Where is the Owlet Cam Available?

The cam is only available in Australia, Canada, the UK, and the US.

What is the Owlet Camera?

The Owlet Cam streams HD 1080p video with night vision and two-way audio to your smartphone using a secure, encrypted WiFi connection. Keep informed of your baby’s needs with background audio. Integrates seamlessly with the Owlet Smart Sock in the Owlet App.

Features

Remote monitoring via Owlet App

Secure, encrypted WiFi

Background audio mode

Room temperature sensor

Night vision

HD 1080p video

Adjustable magnetic base

Two-way audio

130 degree wide angle lens

Plus! Pair with Smart Sock for detailed wellness insights

Track heart rate and oxygen levels while streaming video and audio

Where is the Owlet Cam sold?

The Owlet Cam is available on Owletcare.com.

What comes in the Owlet Cam Box?

Owlet Camera

Magnetic Base

Wall Mounting Kit

Power Adapter

Cable Guards

USB Power Cable w/ Temperature Sensor

What is the difference between the Smart Sock + Cam vs. just getting the Cam?

The Smart Sock allows parents to do more than hear and see the Smart Sock lets parents know if baby is okay. The Smart Sock tracks heart rate and oxygen levels. These two products integrate seamlessly in the Owlet App as a comprehensive monitoring solution for complete peace of mind.

Do you have to own the Smart Sock to use the Cam?

You do NOT have to own the Smart Sock to use the Cam. The Cam works great alone. However, you will not receive heart rate or oxygen levels readings or notifications without the Smart Sock. Owlet recommends pairing the products together for the complete baby monitoring solution.

How does the Owlet Cam integrate with the Smart Sock?

In the Owlet App you can pair the Cam with a Smart Sock to track heart rate and oxygen levels while streaming video and audio. This comprehensive monitoring solution provides parents with complete peace of mind. To add an additional Owlet products to your Owlet App, go to the account tab and click on “Add device.”

Does the Cam work without the Smart Sock?

Yes, the Cam works great alone and you do NOT need the Smart Sock. However, you will not receive heart rate or oxygen levels readings and notifications without the Smart Sock. Owlet recommends pairing the products together for the complete baby monitoring solution.

I already own the Smart Sock. Can I get the Cam at the bundle price?

If you purchased the Smart Sock previously, you will want to contact customer service at 844-334-5330 (available Monday through Saturday between 7am and 9pm).

Can I get a discount on the Cam if I already bought the Smart Sock?

If you purchased the Smart Sock previously, you will want to contact customer service to see if we have anything available.

I purchased the Smart Sock on Amazon, BuyBuy Baby etc. Do I get the camera at the discount price?

If you purchased the Smart Sock previously, you will want to contact customer service to see if we have anything available.

What is the warranty for the Owlet Cam?

Owlet proudly stands behind its products. Our warranties are found at: https://owletcare.com/pages/warranty.

Why should I buy the Owlet Cam instead of another video monitor?

The Owlet Cam integrates with the Smart Sock so you can use one app for your smart nursery. Paired together these products provide parents with complete peace of mind.

Even without the Smart Sock, the Owlet Cam is a great addition to any smart nursery. Hear and see your child from anywhere directly on your smartphone. Secure, encrypted WiFi ensures parents can feel confident only those they want can watch and stream. Features include HD 1080p video, night vision, two-way audio, background audio, room temperature sensor, adjustable magnetic base, wall mounting kit and 130-degree wide-angle lens.

What is the return policy for the Owlet Cam?

The same as the Smart Sock, every Owlet Cam comes with a 45-night Peace of Mind Guarantee. If you aren't 100\% satisfied with your product, you can return it within 45 days of purchase.

Can I use my HSA/FSA to purchase the Owlet Cam?

No, you can not use HSA/FSA to purchase the Owlet Cam. However, HSA/FSA can be used for the Owlet Smart Sock + Cam.

Can I use my HSA/FSA to purchase the Owlet Smart Sock + Cam?

Yes, HSA/FSA can be used for the Owlet Smart Sock + Cam.

Can I use Affirm/Afterpay/PayBright to purchase the Owlet Cam?

Yes, we offer Affirm financing on our site. You can purchase the Owlet Cam for as low as $12.50/month.

Can I use Affirm/Afterpay/PayBright to purchase the Owlet Smart Sock + Cam?

Yes, we offer Affirm financing on our site. You can purchase the Owlet Smart Sock + Cam for as low as $34/month.

Can I get a discount on Owlet Cam for a rainbow baby?

Currently, we do not offer any discounts on the Cam.

Do I have to have a Smartphone to use the Owlet Cam?

Yes, you can only live stream from the Owlet App on a smartphone.

Do I need a certain operating system on my phone to use the app (ex. iOS 11)?

Yes, the Owlet App requires iOS 11.2 or higher and Android 5.0 or higher.

Charge the sock battery by plugging the sensor into the Base Station and the Base Station into an electrical socket.

Sock Charging Guidelines

Battery lasts approximately 18 hours (this can vary depending on the physiology of your child).

Takes approximately 3-4 hours untilfull charge.

Charge at least every day! If your charge is not lasting this long, please call customer service.

What features are available in Owlet History in the Owlet app?

Sleep history

Light sleep vs. deep sleep

Historical heart rate and oxygen levels

Button to share history with loved ones

Can go back and review details of a red notification

Can see trends up or down

Access to total sleep, sleep quality, sleep onset, longest sleep session, wakings

Red notifications during sleep session

Get more details on each graph for more information

How is this different from the old connected care app?

The views have been updated to provide the customer a better experience. Specifically, baby’s sleep schedule is broken out by naps and night-time sleep sessions.

Will all customer history be available in the new Owlet App?

Yes, a full history of Smart Sock usage including sleep, heart rate and oxygen levels will be available from the point the customer created their Owlet account.

Will I be able to see historical data even if I never had Connected Care?

Yes, a full history of Smart Sock usage including sleep, heart rate and oxygen levels will be available from the point the customer created their Owlet account.

If I’m currently using Connected Care, will I be kicked out of it?

No, your app will update automatically with the most current version

Data Questions

What information is included with Connected Care?

An Owlet Connected Care subscription includes historical information about your infant’s Heart Rate, Oxygen Saturation, and Sleep patterns.You can view this via weekly, daily, and hourly summaries, as well as charted using 10 minute averages.

How do I interpret the data?

The Heart Rate (HR), Oxygen (SpO2 or O2) and Sleep graphs chart your child’s datain 10 minuteaverages, while the HR and O2 timelines display hourly averages. The colored ranges on the left side of the HR and O2 graphs were carefully determined using data collected from more than 100,000 infants and children that have used the Owlet Smart Sock; as well as input from experts in the field.These ranges will adjust based on the information you provided in the parent and child profiles, such as birthdate, prematurity, race, health conditions, and physical location/elevation. Click on the “i” in the top-right corner of the applicable graph to view a legend for each metric. Please note that this application is not intended to replace, modify, or supplement any prescribed medical device; and its services are not intended to be a substitute for obtaining medical advice or treatment from a physician or other health care provider.

How often does Connected Care update?

Connected Care information will update every 30 minutes, as long as your Smart Sock application is not simultaneously in use.If you notice a delay, please close your Smart Sock app and allow time to for your data to load.

I am receiving the error 'Error Loading Data'

If you are receiving this message, please pull down on the applicable screen to refresh the data.If the error persists, please contact us to troubleshoot.

I don't see any data during a time that my child was wearing the Smart Sock.What happened?

Please confirm that your base station is connected to the internet.\n\n2) Connected Care information updates every 30 minutes.Please ensure that you have given adequate time for the data to load.\n\n3) If the sock was incorrectly placed or if your baby was moving (placed in a swing, being held, etc.), we may have been having a difficult time collecting data.\n\nIf you do not feel that the above issues are applicable, please contact us to troubleshoot.

This information does not look accurate.

If you feel that this information is inaccurate, please let us know so that we can correct any issues. You can report this by taking a screenshot of the data that is incorrect, or by visiting Settings > Send Feedback.

Account Questions

I am having trouble signing in.

Connected Care uses the same username and password that you use to sign-in to the Owlet Smart Sock app.If you are unable to sign-in using those credentials, please contact us to troubleshoot your issue.

Why do you need my personal information, such as health and location

Connected Care takes various factors into consideration in order to provide you with relevant ranges and insights. The more information you are willing to provide, the more personalized those ranges and insights will be.

How do I know if my child requires medical attention?

If your baby is not responsive, seek medical attention immediately.\n\nIndividual or infrequent events outside of normal range are not typically significant.If it is unclear, here are a few things you can do at home to ensure that your baby is okay:\n\n1. Look for any items that might be obstructing your baby's ability to breathe.\n\n2. Check your baby's color - if he/she is blue or purple around the lips, seek medical attention.\n\n3. Check for signs of sickness. Oxygen may trend lower when baby is sick or congested.Try using saline drops and/or a nasal aspirator to clean out baby's nose if needed.\n\n*Please note that this application is not intended to replace, modify, or supplement any prescribed medical device; and its services are not intended to be a substitute for obtaining medical advice or treatment from a physician or other health care provider.

I have multiple children using an Owlet Smart Sock.Can I add multiple child profiles to my account?

Connected Care does not currently support multiple child profiles, but will soon!Keep an eye out for app updates, to be notified of this functionality.

Can I invite an additional account holder to access my child's information?

Not yet.The ability to invite additional family members or care-takers is coming soon.

Technical Questions

Does Connected Care require a wi-fi connection?

Owlet Connected Care will work with either wi-fi or cellular data.However, in order for Connected Care to receive your child’s data from the base station, your base station must be connected to the internet.

Can I use Connected Care on my Android phone or tablet?

No.Connected Care is currently only supported on iOS devices.

Can I use Connected Care on my iPad?

Yes.Connected Care supports iOS devices that are running on iOS version 10+.

If your Smart Sock disconnects from the Base Station (Blue Notification), it may be possible to self-correct the issue.Try the things below to regain a connection:

1. Are you within range of the Base Station?

Depending on your home's setup, building materials, and construction, the effective range between the Owlet Smart Sock and the Base Station will vary, but we recommend a distance of about 10 feet between the Smart Sock and the Base Station, without obstacles like walls, furniture, or people, to ensure a good and consistent connection. If you want to see what the effective range will be in your home, try using the Base Station in a few different locations, moving it closer if you get blue notifications after at least a few minutes of use. A lot of parents keep the Base Station on their night stand, while others keep the Base Station right in the baby's room (never place the Base Station within reach of the crib).

Verify you are in range by looking at the bottom of the Base Station for the Sock Indicator Light. To test this, keep the Base Station where you would like to primarily use it, and move the sock on your baby's foot to the locations he or she would potentially sleep.

dim the Base Station main light

**You may have to dim the Base Station main light to view the WiFi indicator light.

If the indicator light is lit up, then the Smart Sock is actually connected. (If the app reported the sock disconnected, but it is connected, go ahead andexit the app, force the app to close, and then re-enter the app - this would be due to a refreshing error with the app pinging the cloud-based servers.)

2.Check the battery level on the Smart Sock - if the sock dies, it can alert as disconnected. Openthe Owlet App and check the Smart Sock battery gauge under Settings, in the lower left corner.

(sock plugged in) (sock in use - not charging)

If needed, re-charge the Smart Sock.

**You may continue to have Blue Notificationsand will not be able to get reads if your Smart Sock battery is dead or dying.

3. If the Smart Sock is charged, and within range, plug the Smart Sock into the Base Station and do the following to re-pair the sock:

Confirm the Base Stationis plugged into the wall and the Smart Sock is plugged into the Base Station

PAIR THE SOCK

Turn the Base Station over and you will see two buttons - one small rectangular button, and one large round button - press the small rectangular button three times, within 3 seconds.

The unit should chirp/beep.

Pressthe largeround button twice within 2 seconds.

The unit should chirp/beep again.

Wait and leave the sock plugged into the Base Station while it pairs

Confirm the OSS successfully paired by unplugging the sock electronics andlooking at the bottom of the Base Station for the Sock Indicator Light.

**You may have to to view the WiFi indicator light.

If the indicator light is lit up, the Smart Sock is actually connected.

If you don't have WiFi in your home, or if your WiFi connection goes down, the Owlet Baby Monitor is designed to still function.

The Base Station communicates with the Smart Sock via Bluetooth, so in the event of any notification, the Base Station will notify you with colored lights and audible sounds. It will also let you know that baby's readings are normal with just a glance - showing pulsing green when readings are normal - so that you don't have to obsess over the data.

There are some perks to connecting your Owlet to WiFi:

First and foremost, using the mobile app is a great extra feature of the Owlet Baby Monitor. It can be helpful to know exactly what the readings are, and it will also notify you on your phone if a notification comes through on the Base Station. This can be helpful because your phone is connected to the cloud even at the grocery store or at work and the notifications will be sent to you there.

The second reason you would want to connect the Owlet to WiFi is to receive automatic updates from the cloud-based server. We're constantly improving the Owlet, so you will receive firmware updates wirelessly that will improve the way the Owlet operates and functions.

To Recap:

Without WiFi -Your Owlet will work great! Notifications will come through the Base Station via lights and sounds.

With WiFi -Being connected to WiFi enables you to use the Owlet Baby Care app on your smartphone, and receive Over The Air Updates.

What features are available in Owlet History in the Owlet app?

Sleep history

Light sleep vs. deep sleep

Historical heart rate and oxygen levels

Button to share history with loved ones

Can go back and review details of a red notification

Can see trends up or down

Access to total sleep, sleep quality, sleep onset, longest sleep session, wakings

Red notifications during sleep session

Get more details on each graph for more information

How is this different from the old connected care app?

The views have been updated to provide the customer a better experience. Specifically, baby’s sleep schedule is broken out by naps and night-time sleep sessions.

Will all customer history be available in the new Owlet App?

Yes, a full history of Smart Sock usage including sleep, heart rate and oxygen levels will be available from the point the customer created their Owlet account.

Will I be able to see historical data even if I never had Connected Care?

Yes, a full history of Smart Sock usage including sleep, heart rate and oxygen levels will be available from the point the customer created their Owlet account.

If I’m currently using Connected Care, will I be kicked out of it?

No, your app will update automatically with the most current version

Blinking Green

The Base Station is looking for readings from your baby.

Slow Pulsing Green

The Base Station is either receiving readings or sensing movement.

Don't use swings with the Owlet Smart Sock.

Owlet sees any motion as your baby's movement. For this reason, swings and vibrating mats should not be used with the Owlet.

Review sock sizing

PossibleReasons

Base Station has disconnected from the internet

Sock has disconnected from the Base Station

Sock is attempting to get a reliable reading

Possible Solutions

1.Verify that the small green light on the bottom of the base station (left side) is lit up. If not,review how to connect the base station to WiFi.

2.Verify the small green light on the bottom of the base station (right side) is lit up. If not review how to reconnect sock and base station.

3a.and choose a sock that fits snugly (no excessive wrinkling or bagginess)

3b.Adjust Sock Placement

The updated fabric sock can be used on either foot

For either foot, place the notch on the outside of the foot 1 cm behind the pinky toe

Keep a snug fit but don't overtighten. If the strap is too long or too short, change to the correct sock size.

3c.Adjust electronics within the sock

Make sure sensors are centered in the windows of the sock

Make sure the round head of the electronics are fully inserted into the sock and held in place

What do heart rate and oxygen levels mean?

At first, it might feel a little overwhelming to see your baby’s heart rate and oxygen levels but this data is meant to empower you, not confuse you. We hope this info will shed a little light on what heart rate and oxygen levels mean for you and your baby.

What is a heart rate?

Your heart rate is a measurement of how many times your heart beats per minute. Each beat helps your body circulate blood to all your muscles and organs, as well as carry life sustaining oxygen from your lungs to the rest of your body. Heart rates vary widely just across the adult spectrum based on body size, general health, medical conditions, and activity levels. Infant's heart rates vary as well, but are inherently higherthan an adult's heart rate.

What are oxygen levels?

Oxygen levels represent the percentage of oxygen in your blood and are similar between both adults and infants. Ranges of 90-100\% blood oxygen is perfectly normal, while levels below 90\% can be irregular. It is normal for oxygen levels to fluctuate throughout the day, as well as with activity.If you notice anything unusual in your baby's breathing or skin pigmentation, or if you have other questions about your baby's health, consult your pediatrician for further advice.

Infant Vitals Are Different than Adult Vital Signs

Your baby’s steady heart rate will range from around 120-180 beats per minute when in the womb, to around only 60 beats per minute by the time they are an adult. When your baby is sleeping deeply his or her heart rate will naturally be quite a bit lower than when he/she is sleeping lightly or is fully awake.Often resting heart rate for a one-year-old will be in the low 80’s

As an adult, if you were to hold your breath while being monitored, your oxygen levels may or may not decrease but an infant's oxygen levels are naturally more dynamic. It is normal for an infant's oxygen levels to temporarily dip during everyday activities such as eating or evenfilling their diaper.

Heart rate and oxygen levels are measured through the use of special tools, like pulse oximeters.

What is pulse oximetry?

Pulseoximetry (SpO2 monitoring) is found in that little red light the doctor clips onto your finger at the doctors office or hospital. It is a non-invasive technology used to both check and actively monitor a person'sheart rate and oxygen levels (how much oxygen is in the blood stream). It simply shines alight through your skin, and then measures how much light was absorbed by your red blood cells, which differs based on how much oxygen is bound to those cells. SpO2 is often referred to as “The Fifth Vital Sign”(the first 4 being your pulse, temperature, blood pressure and respiratory rate).

**The pulse oximeter is just a tool;remember, your eyes and ears are your first line of defense.

If your camera is not in pairing mode, (red and blue blinking light),hereare twomethods that might help.

1.If you are trying to setup the camera in a new place with a new WiFi, press and hold the button on the back of the camera for 3 seconds, and wait to see the red and blue blinking light.

2.If you want to factory reset your camera back into pairing mode, erasing all WiFi connections, then press and hold the the button on the back of the camera for 15 seconds, or until you hear “Resetting, please wait.” The camera should then go back into pairing mode and you will see the blue and red blinking light. (Or hear “ready to pair”)

When receiving a red notification, the very first thing you should do is check on your baby. If it was not an emergency, it was probably caused by one of the following...

Poor Sock Fit

Sock fit/placement issues are the most common cause of false notifications.

Even in the hospital, the #1 cause of incorrect readings is poor sensor placement.

Review the following article for help on finding the best fit and placement:

Sock Sizing Guide

Sock Too Loose

The most common issue is that the sock is close enough to get a reading, but still too loose, causing faint readings.

When to call yourpediatrician

Check to make sure the sensor windows are flat against your baby's skin.

Review the following articles for help on sock fit:

How To Put The Sock On

Examples of Poor Sock Fit

Baby Feeding

When baby is feeding, oxygen naturally decreases and heart rate naturally rises. This can often cause red notifications. If this happens, know that thisis normal for most babies.

To reduce notifications during this time, turn off the Base Station and resume when baby is in their sleep space.

Sickness

Check for signs of sickness. Red notifications can be more frequent when baby is sick or congested.

Try using a nasal aspirator to clean out baby's nose.

If sickness persists it may be a good idea to call yourpediatrician.

(American Academy of Pediatrics)

Periodic Breathing

It is common for newborns to occasionally hold their breath for up to 10 seconds. This is called periodic breathing.

Movement

Any movement picked up by the Smart Sock is assumed to be your baby's movement.

Sometimes, a swing, vibrating mat, or even patting your baby's back can be mistaken for their heart rate and set off the notification. This is also not common.

Elevation

Elevation can affect oxygen level. In higher elevation areas (like areas in Colorado), baby's oxygen levels can sit lower than average.

Elevation doesn't necessarily cause red notifications but can make them more frequent.

Foot Too Cold

This is not common but cold feet can cause red notifications. This is because there is less blood flow in thefoot for the pulse oximeter to pick up.

Other

There are other possibilities that could lead to a red notification.

Make sure to always observe safe sleeping practices.

A solid white base station means the Smart Sock is plugged in and charging.

If you have trouble viewing the manual here, try downloading the sections individually in PDF format. You can find those at the bottom of this article.

To pair the Owlet Cam with your phone:

First, download the Owlet app from either the Google Play store or the Apple App Store. Next, open the Owlet app and create an account. After that, the app’s on-screen instructions will take you through a step-by-step setup process.

Looks like you've received the error "OC01" during Cam setup. Don't panic, your status light indicates what is needed to successfully connect.

Blinking Red and Blue Status Light

Make sure that your WiFi name, password, and settings meet the following requirements. Return to set up and check that-

WiFi network name and password must be entered correctly.

Ensure that the network name and password do not exceed 32 characters*.

Check to see if you have two WiFi network names. If so, make sure your phone is connecting to the 2.4ghz band.

*Some users may need to removespaces or special characters from the network name.

Solid Blue Status Light

Your Cam is now connected to the internet but is having trouble connecting to your phone.

If you left the app during set up, try set up again and leave the app open during the set up process.

Make sure the router settings allow devices on your network to communicate with each other. This is usually seen with guest networks. You will need to change the settings to allow for set up and try again.

If you have one WiFi name, you will need to split the band and use 2.4ghz for set up. If you need assistance, please call our team for assistance.

No Visible Status Light

Make sure the cable is pulled in to a power source. Perform a hard reset by holding the small circular button on the back of the Cam until you hear "resetting". The Cam will now be in pairing mode with the status light blinking red and blue. Go back to the app and try set up again.

*If you continue to run into problems and receive errors during cam setup, please contact Customer Care.

Yes - if possible.

Although it is not absolutely necessary to keep the Base Station plugged in when not in use, it does assist in data logging on the back end, where the Base Station is actively connected to the internet.

In addition, keeping the Base Station plugged in, and keeping the Smart Sock plugged into the Base Station when not in use, will ensure a complete charge when you're ready to use the Smart Sock, and troubleshooting any issues that may arise - like losing WiFi connectivity, can be addressed before you're needing to use the monitor for the night.

The Smart Sock has about a 18 hour effective battery life. Depending on use, distance to Base Station, andother factors, this battery life can change.

Whenever the Smart Sock is not in use, simply plug it back into the Base Station until you use it again.

This will ensure you don't misplace the Smart Sock, and that it will be fully charged and ready to go every time you use it.

If the Smart Sock is not on your baby, the Base Station will be likely to give you a yellow notification since the sock is not able to get a reading.

What does a blue notificationmean?

The Base Station Is Giving A Blue Notification (Flashing Light/Song)

Blue notificationsindicate aBluetooth disconnection between the Smart Sock and the Base Station.

This can be because:

The baby is no longer in range of the Base Station

A person (holding the baby) or other object is blocking the Bluetooth signal

The Base Station is set too far from the baby's crib

Smart Sock's electronic battery is critically low or has been fully drained

If you are receiving blue notifications and want to find out why, please see the following articles

Flashing Blue Base Station

** When the Base Station is "tapped" to disable monitoring,ALLnotifications are disabled (including Red).

Movement Detection (Wiggling Feet Icon)

Owlet uses motion sensing when your baby is active, then resumes readings when he/she is still again.

The wiggling feet icon appears when the Smart Sock detects movement. Readings and notifications will be momentarily paused until baby is holding still again.

The most recent accurate reading before movement was detected will be visible in the background.

Read a more technical explanation here.

The Owlet Smart Sock reads any movement as your baby's movement. For this reason, avoid bed-sharing or using swings while using the device.

Typically, pulse oximeters don’t read through movement very well. Movement affects all pulse oximeters’ ability to accurately measure, creating many false alarms.

Owlet combined pulse oximeter technology with an accelerometer. This means that instead of just notifying, Owlet can tell when the readings can’t be trusted, and instead show you that your baby is simply wiggling adorably. More sleep for all.

Remember, this product is intended for night-time use. If your baby is awake and moving, you are less likely to get a good read. Bed-sharing has also been shown to cause serious harm.

Adjust electronics within the sock

Possible Causes

The sock is not getting a good read

Wrong sized sock

Incorrect placement of the sock on foot

Sock Sensor positioned incorrectly on foot (Bottom of the right foot, top of the left)

Foot not fully inserted into sock

Sock not fitting snuggly enough

Incorrect placement of the electronics within the sock

Ambient light too bright

If you are using the monitor with twins, the sensor may have inadvertently connected with both base stations.

Possible Solutions

Review sock sizing and choose a sock that fits snuggly (no excessive wrinkling or bagginess)

Adjust Sock Placement

Make sure baby’s toes go all the way to the edge of the sock (feel the toes right on the end, esp. the pinkie toe)

Make sure sock is snug - adjust the back strap and bottom strap to obtain a snug fit.

Make sure sensors are centered in the windows of the sock

Make sure the round head of the electronics are fully inserted into the sock and held in place

The sock is intended for night-time use, during naps or other times with greater ambient light, keep the sock under a blanket or remove the baby/sock from direct sunlight.

Trouble Scanning QR Code?

Make sure you take off “Owlet” lens sticker before scanning

Do notclose app or let screen lock after you hear the chime

If you are still see that WiFi connection was unsuccessful, go back a screen in the app and do the folllowing:

- Make sure your WiFi is not a 5G network.

- Make sure your screen brightness is all the way up.

- Re-enter your WiFi credentials and make sure your password is correct.

This article outlines the specific capabilities your home router will need to have to be able to support the Owlet Monitor on your home network. If you have already connected your Owletto your home WiFi network and successfully registered it then congratulations! You do not need to worry about this! However, if you have run into difficulty setting up your monitor, particularly the registration step then this article might help you out.

The Owlet Monitor was designed to be compatible with any router using 2.4 GHz networks. Most routers have this capability but if you are running into trouble at the registration step of set up (the part where you push a button on the bottom of the base station and then select "Register" in the app) then you may need to tweak some of your wireless settings. Your phone and Owletboth need to be using the 2.4 GHz wireless network in order for this step to complete and it is possible your phone is on the 5.0 GHz network instead.

Why is this important? Well, for two devices to communicate on a wireless network they both need to be on the same channel just like a two-way radio. Wireless networks are actually just a conglomeration of modified two-way radios that transmit data instead of sound. For two devices to talk directly to each other (which is what's happening during that registration step) they have to be on the exact same channel. If not they will not receive each other's signal and just get static.

So if you're having trouble with this step what you have two options:

Call Technical Support at 844-334-3717

Try the DIY route (read on!)

If you want to try this on your own here is what you need: an internet browser, the IP address of your router and the user name and password to access the router settings that should have been created during setup.

If this is already sounding too complicated or if you would rather not delve into this any further then we don't blame you. Just call technical support for your router (either the manufacturer oryour internet provider if you got the router from them). They often can check the settings of the router for you and make any modifications in a matter of minutes.

But if you are unphased, here are the general instructions to do it yourself:

If you know the IP address of your router open up a web browser and type that address into the URL bar.

Enter your user name and password when prompted.

Once you reach the main menu open up the wireless settings for the router.

Scan the page until you find something with a title like "Wireless Standard" or "Wireless Mode." Often there is a drop down menu next to it that contains options like: 802.11b, 802.11g, 802.11b/g, 802.11n. Set your router to one of the following standards: 802.11b, 802.11g, 802.11b/g.

If there is a "Save Settings" or "Apply" button of some kind select it and allow your router some time to reset.

Restart set-up on your Owlet. If the WiFi indicator light is already lit then proceed directly to the registration step. Once you have completed it (and the rest of set-up) you can open your router settings again and set the router back to the original wireless settings.

Congratulations! You have successfully registered the monitor to your email address!

*Aword about the 802.11 options mentioned above and how this all comes into play. Each of those options is essentially a specificwayfor your router to broadcast data via a radio frequency. Each setting encodes data in aslightly different way and acts like a separate channel for communicating. If you want a device to communicate with the router it has to be set for the same channel (just like a radio). In order to complete the registration step when you need to ensure that your router, phone and Owlet are all encoding data the same way and setting your router to one of the three above options will ensure that happens.

(This article is not ideal to view on a mobile device, to visit it on your computer, go to: http://owletcare.com/support ) and search for "Additional options for connecting to WiFi (through computer)".

If you are having difficulty connecting your Owlet Base Station to Wifi through the Owlet App, you may be able to connect your Base Station to WiFi through a computer.

Plugin the Base Station.

On your desktop or laptop, click to select a WiFi network. (For some computers this is a symbol, as pictured here, or may be under Settings or My Computer)

continue device setup here

Look for a networklabeled "Owlet Base Station".

**For Mac, selecting the Owlet Base Station network shouldautomatically bring up a connection box (but if not, follow the steps below for a PC).

Select the network from your available WiFi networks to which you want the monitorto connect, and type in any needed password or credentials and click “Connect".

A status window will appear.

Type your password and click connect.

Wait for the Base Station to connect and then reconnect to your regular computer's network.

**ForPC,once you've selected the Owlet WiFi network from available choices, open a new internet browser window and type 192.168.0.1 in the search bar and click enter or search.

This opens up the WiFi connection page(also seen above under Mac instructions), allowing you to manually connect the Base Station to the internet.

Select your network by clicking connect, and type in any needed password or credentials. Click Connect.

How do you know you if you are connected?

The green indicator light on the bottom of the Base Station will light up.

Make sure to reconnect your computer to your regular WiFi network.

**The Owlet network will disappear and become invisible once the Base Station has successfully connected to the home WiFi network. For instructions on reseting Wifi credentials and making the Owlet network visible, click here.

If you have the Owlet App available, after connecting to WiFi, continue setup within the app - skipping, and then "really skipping" the steps for "connect to wifi". If you are not going to use the Owlet Baby Monitor with the app, .

https://support.owletcare.com/hc/en-us/articles/203836539-Hard-Reset-The-Base-Station-Clears-Wireless-Network-Credentials-

tap the base station to turn off notifications.

Possible Causes

Bluetooth disconnection between the sock and Base Station

The baby (and sock) is no longer in range of the Base Station.

The Base Station is set up too far fromwhere the baby primarily sleeps.

A person or other object is blocking the Bluetooth signal.

Sock electronics battery is critically low or has died

Possible Solutions

If the baby is moved from where they primarily sleep, tap the base station to turn off notifications.

When the baby is back in range/ready for bed, tap the Base Station to turn notificationsback on (light will turn back on).

If the baby is being fed or held, tap the base station to turn off notifications. When the baby is back in range/ready for bed, tap the Base Station to turn notificationsback on (light will turn back on).

The Owlet monitor is NOT intended for use in co-sleeping scenarios.When the baby is back in range/ready for bed, tap the Base Station to turn notifications back on (light will turn back on).

Move the Base Station closer to where the baby is sleeping. The Base Station's range varies, like all radio emitting products, depending on location, home style, and building materials. If the Base Station gives a blue alert more than once, try moving it closer to where the baby sleeps. Some parents are able to use the Base Station from their night stand, while others keep the Base Station right in the baby's room (never place the Base Station within reach of the crib).

Plug the sock electronics into the Base Station to charge.

Lower the sensitivity of blue notifications

If not available (i.e. the baby is sleeping and you don't want to wake him/her up)

Temperature Sensor Parameters

The Owlet Cam has a built-in temperature sensor that displays the temperature in Fahrenheit on the homescreen of the Owlet App. No more guessing whether baby’s room might be too hot or too cold. Here’s a breakdown of Owlet Cam temperature sensor parameters:

The room is just right - The temperature in the room is between 63 and 83

The room is too cold - The temperature in the room is below 63

The room is too hot - The temperature in the room is above 83

How to change the Owlet Cam temperature from Fahrenheit to Celsius

Open to your iPhone settings and then scroll down and click on General. Next, click on Language & Region. Towards the bottom of the screen you’ll see a button that says Temperature Unit. Tap on this button and then you’ll be able to choose between Fahrenheit and Celsius.

Yes! You can log into the app on multiple devices, however, your Base Station is registered to the first account that set it up, so make sure you are all logging into the app using the same email and password to get in.Only attempt this AFTER first fully setting up and registering the device. We also don't recommend having too many people logged into the same account as this can cause things to slow down. Once you get above 2 people getting the same data from the same device, things can start to be a bit more sluggish.

We want to fade into the background to give you peace of mind with minimal disturbances. So here are some tips and tricks to help you reduce blue, yellow and red alerts.

BLUENOTIFICATIONS

Using the Newborn Sock

These notifications indicate a disconnect event from the Smart Sock to the Base Station. We created a small, low-power, low-frequency, Smart Sock. In doing so, the functional range from the Base Station to the Smart Sock is rather small,but here are some simple fixes:

Re-positionyour body

It's going to happen, you will snuggle up to your baby and with the Base Station only a few feet away you willreceiveoneblue notification after another. Here’s why: your body is the perfect barrier between the Smart Sock and the Base Station connection. If you want to hold baby or feed in the middle of the night, just be sure to tap the Base Station once to turn it off. Just remember to turn it back on when you put baby to bed again!

In addition, don't rock baby or co-sleep (share the same bed)while using Owlet.

Turn off monitoring when you leave the room with baby

It feels like you left the house without your underwear on, (you laugh but mommy-brain is a dangerous thing!), the moment you close the door you realize you forgot to turn off monitoring. It’s ok, soon it will be second nature to "tap off" the Base Stationbefore you leave.

When taking the baby out of the room, tap the base station to turn off notifications first (lights will turn off). When the baby is back in the room, tap the Base Station to turn notifications back on (lights will turn back on).

Move Base Station closer to baby

Move the Base Station closer to where the baby is sleeping.The Base Station's range varies, like all radio emitting products, depending on location, home style, and building materials. If the Base Station gives blue alertscontinually, try moving it closer to where the baby sleeps. Someparents are able to use the Base Station from their night stand, while others keep the Base Station right in the baby's room.

Never place the Base Station within reach of the crib.

YELLOWNOTIFICATIONS

A yellow notificationindicates the Smart Sock is not getting a good reading. This can happen when the Smart Sock fallsoff, or itsplacement on your baby's foot is not ideal.

Ensure a good Smart Sock fit

Almost all yellow notificationshappen because baby is not wearing the correct sock size, or the sock is misplaced. This confuses the electronics and they are not able to get a good reading.Be sure to have the sock nice and snug on your baby’s foot.

Monitor only when baby is sleeping

This is the second biggest thing you can do to reduce yellow notifications. Movement and ambient light getting into the sock will confuse the electronics and cause false notifications.

Baby kicks Smart Sock off

As your baby gets older, kicking the sock offcould be more of an issue. The Smart Sock was designed specifically to reduce "kick-off" events, but sometimes babies can be really determined!

To keep the sock on your little one’s foot, you can put them in footed pajamas or put an every-day sock over theOwlet Smart Sock. Neither of these solutions will interfere with the Smart Socks ability to get a reading and send it to the Base Station.

Reposition Sensors

If you look inside the sock, you should see little sensors visible through two clear windows.

If the sensors are not clearly visiblein the windows (even if they are right on the border), you might be increasing your chances for false alerts.

REDNOTIFICATIONS

Red Notificationsindicate a low oxygen level, or an abnormally low or high heart rate.

Ensure a good Smart Sock fit

Often red notifications happen due to an incorrect sock fit. Be sure to have the sock nice and snug on your baby’s foot with the sensors clearly behind your baby's toes.

If using the Newborn Sock, please see:

Baby might besick

Please note that sick babies tend to have more false red notificationsthan healthy babies. While sick, your infantmay have lower oxygen levels that drop below our preset threshold and trigger an alert.

**Owlet is not to be used as a medical or diagnostic tool. If you suspect your child is sick, it's your responsibility to see they get the medical attention they need.

With the Base Station plugged in, press both the main Base Station button and the small button at the same time for 10 seconds to hardreset the Base Station - this will clear all past wireless network credentials.

Repeat the regular steps to connect to Wi-Fi.

Magnetic tap: (Turn off the Smart Sock Electronics)

There is a small magnet embedded in the Base Station just under the logo. This is used to reset or turn off the Smart Sock Electronics.

Remove the electronics from the fabric sock.

Slide the electronics head across the top center of the Base Station (see below), to turn off the electronics.

The Sock lights should turn off, including on the tail.

If the dome light was previously solid red or solid purple, or stays/becomes solid red or purple after attempting to reset the Smart Sock Electronics, you will need to call technical support tohave itreset from our end.

*If the lights will not turn off, use a refrigerator or similar magnet - dragging it across the bottom of the electronics' dome.

If your goal is to turn the electronics off, STOP HERE.

For a simple reset,turn the electronicsback on:

Once the lights have turned off wait 60 seconds and thenplug the Smart Sock Electronics back into the Base Station.

The lights should return like normal.

Background audio allows you to look at other apps or lock your phone and still hear audio from your baby’s room in the background.

Simply go to the “Home” tab, click the up arrow next to your connected Cam to show the dropdown menu options (if it’s not already shown). Then, click on the little arrow next to "Cam Audio" and you'll see the options on, off or background audio.

Here’s a breakdown of your Cam audio features:

Cam Audio: On

Your Owlet Cam’s audio will play through your mobile device while you’re in the Owlet app.

Cam Audio: Background

You Owlet Cam’s audio will play through your mobile device, even outside of the Owlet app.

Cam Audio: Off

Your Owlet Cam’s audio is muted on your mobile device

Internet outages happen. Don't panic. You may not be able to see the readings on your mobile device but your Owlet Smart Sock is still working through the Base Station. You will still get notifications on your base station.

Poor Sock Fit

Most of the time, sock placement issues cause yellow notifications but they can occasionally trigger a red notification. Below are some photo examples of what to avoid.

Sock Too Loose

The sensor is too far away from the baby's skin. Make sure the sensor is right up against the skin. You shouldn't be able to see the red light.

The Socks Is Backwards

The sock is on backwards. Notice how the notch is by the big toe. Make sure the notch is just behind the pinky toe.

The Sock Has Shifted

The sock has shifted towhere the notch is above or below the pinky toe instead of behind and on the side. Make sure the notch is just behind the pinky toe (approx 1 cm).

The Sock Is Too Far Forward

The sock is positioned too close to the front of the foot. This puts the sensor too close to the toes where it's more difficult to get a good reading.

The Sock is Too Far Back

The sock is too far up the foot. The sweet spot is where the notch is just behind the pinky toe.

The Sensor Is Blocked

Make sure there is nothing between your baby's foot and the sensor (such as a sock), as this could hinder readings.

Just Right

The sock is snug and the notch is just behind the pinky toe on the side of the foot.

Note that the Owlet WiFi should only be broadcast during the initial setup. After you've successfully connected the Owlet to your home WiFi, it will no longer broadcast the Owlet WiFi.

If you are connecting your Owlet to WiFi for the first time, you should see a wireless network being broadcast that has "Owlet" in the name. This is a temporary network that won't always be there, but will help you during setup. Follow the directions in the Mobile App to complete WiFi connectivity. If you don't see a network with "Owlet" in the name, read below for what may cause that to happen and how to sort it out.

Possible Causes

The Base Station is not plugged in

The Base Station is already connected to WiFi

Possible Solutions

Plug the base station in, and cycle (turn off/on) your WiFi in your phone

Check to see ifthe WiFi light is on (bottom of the Base Station); if it is, you are already connected to the WiFi network. If your app is still asking you to connect to WiFi, you can skip that step and move on to registration.

If all else fails, try to Reset Wireless Network Credentials

With the Base Station plugged in, press both the main Base Station button and the small button at the same time for 10 seconds to factory reset the Base Station - then repeat the regular steps to connect to the WiFi.

Yes! The beauty of the Owlet Cam is that your smartphone is the monitor, which means multiple users can log in and view baby at the same time! Easily share your login info so mom, dad, grandma, and the babysitter can all keep an eye on your little one right from their smartphones.

*Important Note: You can stream simultaneously on up to 5 smart devices. All devices must sign into the app using the same account credentials.

The Smart Sock sensor contains a small battery which will drain over longer periods of time. If allowed to drain completely, it can affect the sensor’s ability to recover its original properties. There are 6 steps to success for storing your Smart Sock.

1. Fully charge sensor from the powered base station (ensure the base station is plugged in when charging the sensor.

2. Unplug the sensor from the base station.

3. Power down sensor right after unplugging from the base station.

4.Unplug base station.

5. Store the sensor and the base station in a cool dry place.

6. Recharge sensor every 6 months and follow steps 1-5.

Are you curious about how the notifications will sound and how loud they'll be? You can test them out to be sure.

To test theRed Notification

Simply press and hold the small rectangular button on the bottom of the Base Station until you see it begin to flash and play an audible sound. To stop the notification, just let go of the button.

To test the Blue Notification(disconnection from Bluetooth)

or a Yellow Notification(sock can't get a reading on your baby's foot)

Enter the App Settings, click "Alarm",

then click "Test Buzzer", and click "Test Buzzer".

****Important Note****

WiFi setup will vary depending on if you're using an iphone, an Android phone, or a computer to connect your Owlet to your home network. Make sure you follow the instructions specific to your device.

To add a new WiFi network to your base station's memory without deleting a previously set upWiFi network, plug the base station in at the new location and then enter the mobile application. In the app, go to Settings>Account>Add WiFi

This will put the app into WiFi setup mode and you'll be able to add this new network to your base station's memory. Your Base Station can remember up to 10 different WiFi networks and will connect automatically when you plug it in within that network.

To delete your Base Station's WiFi memory and start over, first plug the Base Station in, turn it over and press the large and small buttons on the bottom of the base station at the same time for around 6-7 seconds until the unit chirps and the Wifi connection indicator light (small green on bottom of base station) turns off. Using Owlet Without a Compatible IOS or Android Device

This resets the WiFi credentials, and the Base Station will begin to broadcast the Owlet WiFi network for setup.

Setting up WiFi for the Owlet with an iPhone or ipad

Plug in the Owlet Base Station to the wall and then plug the Smart Sock into the Base Station, when plugged in the Base Stationwill broadcast a WiFi network for setup.

Enter the settings on your iOS device

Select WiFi Settings

Select the Owlet "network" (which name may differ slightly than viewed below)

This will jump you to this screen

Once connected, the app will search for compatible home networks to connect the Base Station to.

You should select your home network from this list and then put in the password.

After entering thepassword tap"Join"

This should successfully connect your Base Station to your homenetwork. To verify it was successful, flip the Base Station over and look for the WiFi indicator light. You may have to dim the main Base Station light to see this. Once successfully connected to your home network, the Base Station will no longer broadcast a WiFi network.

Setting up WiFi for the Owlet withan Android Phone

To set up WiFi for the Owlet when using Android, first plugthe Base Station into the wall and the Smart Sock into the Base Station. Once plugged in, the base station will begin broadcasting a WiFi network for setup.

The mobile application for Android does not require you to leave the app to connect to the Owlet Base Station. During the setup steps of the app, it will search for the Owlet and find the network the Base Station is broadcasting and then give you the option to connect to it.

Once connected, the app will search for compatible home networks to connect the Base Station to.

You should select your home network from this list and then put in the password.

This should successfully connect your Base Station to your homenetwork. To verify it was successful, flip the Base Station over and look for the WiFi indicator light. You may have to dim the main Base Station light to see this. Once successfully connected to your home network, the Base Station will no longer broadcast a WiFi network.

Setting up WiFi for the Owlet without an Apple or Android Device

If you don't have an iPhone/ipad and you don't have an Android phone either, you'll still probably want to connect your Owlet to the WiFi. It is designed to work just fine without WiFi or a mobile app, but a WiFi connection will allow it to receive maintenance updates from the server so you always have the latest firmware and features.

To do this, you'll need to use a computer.

Please seethis article all about

Once you have your Owlet connected and set up, be sure to watch the videos about how to choose the right sock for your baby, and how to make sure it's positioned well for accurate readings.

If you're having difficulty registering the Base Station, this could be due to a few different reasons.

Possible Causes

Base Station is not connected to the internet

The Base Station and phone are not on the same home WiFi network (This can include if the phone is connected to the 5GHz network instead of the 2.4GHz)

Pressing the wrong button

Not waiting long enough for the action to be completed

Register button (small button) is broken

Router compatibility

Possible Solutions

1. Verify the green WiFi indicator light is on, on the bottom of the Base Station.

Verify the iOS device is connected to the same WiFi network as the recently connected Base Station

**You may have to dim the Base Station main light to view the WiFi indicator light.

If not, follow steps in the app to connect the Base Station to your home WiFi network- (exiting the app and going into your phone's, tablet's, or iPod's WiFi settings)

2.

3. Briefly press the small button on the bottom of the Base Station

4. After pressing thesmall button on the bottom of the Base Station, wait 6-7 seconds before pressing "register"on the app. This still may take a few tries to successfully register your device to your account.

5. If this still does not work, try pressing and holding the small button down for 6-7 seconds. This should play the test alarm. If it does not, this may indicate the button is broken. Please contact technical support for assistance.

Fabric Sock Sizes

You'll find three different fabric socks in your Owlet Smart Sock box.

Weight is the most reliable when selecting a sock size.

When you see your Cam WiFi Connection is Fair or Weak, check your Cam's RSSI to improve the connection to the router.

RSSI stands for Received Signal Strength Indicator and measures how well a device is receiving a signal from a router. A good RSSI score/level is anywhere between -55 and -1, which is sufficient for streaming video and audio. The closer the RSSI is to zero, the better.

-35 to -1 -> EXCELLENT

-55 to -36 -> GOOD

-76 to -56 -> FAIR

-77 and beyond -> WEAK

After removing obstacles or moving your router and Cam closer, check the RSSI to see if it improved. You can also reach out to your router manufacturer or internet provider for tips on how to improve the connection.

You can view your Cam's RSSI by going to Account<My Owlet Devices<Cam and scroll until you see Signal Strength.

Wi-Fi Disconnected from Base Station

Possible Causes

The app may be showing an incorrect status - the Base Station may actually be connected to the internet and the app doesn't know it yet.

Home WiFi disruption

The Base Station may beout of range of your internet router

Possible Solutions

It is possible that the Base Station is successfully connected to WiFi but the app just doesn't know it.

Before doing any other troubleshooting, you should first:

Check the bottom of your Base Station, there is a small indicator light that says "WiFi". If that light is brightly illuminated, then your Base Station is already successfully connected to WiFi. If that light is not lit, skip down to the next section of troubleshooting "Home WiFi Disruption"

If your base is successfully connected to WiFi and the App doesn't show that it is, uninstall the app and then reinstall it. This will help it to refresh all of the details and successfully connect with your device.

If the status is still showing that the Base Station is not connected to your home WiFi, contact our Tech Support line at 1-844-334-3717

Home WiFi Disruption (Steps in order)

Wait a few minutes for the WiFi to automatically reconnect, when the Base Station is connected to WiFi, the small indicator light on the bottom of the Base will be brightly illuminated. If not:

Reset your home WiFi (reset the router)

If your other WiFi devices are having trouble connecting to the internet, try calling your Internet Service Provider for help with your service outage or technical difficulties.

The Base Station May Be Out Of Range Of Your Internet Router

Especially if occurring during initial set up, it could be that your WiFi router is just a little too far away. Setup requires a bit more bandwidth than normal use, so if this is happening while you're setting up, move the Base Station closer to your router, complete the setup, and then move the Base Station to your little one's room

If occurring during regular use, try moving yourBase Station and home router closer together (WiFi range extenders and second routers will not work)

Movement Detection (Wiggling Feet Icon)

Owlet uses motion sensing when your baby is active, then resumes readings when he/she is still again.

The wiggling feet icon appears when the Smart Sock detects movement. Readings and notifications will be momentarily paused until baby is holding still again.

The most recent accurate reading before movement was detected will be visible in the background.

tap the base station to turn off notifications.

The Owlet Smart Sock reads any movement as your baby's movement. For this reason,avoid bed-sharing or using swings while using the device.

Typically, pulse oximeters don’t read through movement very well. Movement affects all pulse oximeters’ ability to accurately measure, creating many false alarms.

Read a more technical explanation here.

Owlet combined pulse oximeter technology with an accelerometer. This means that instead of just notifying, Owlet can tell when the readings can’t be trusted, and instead show you that your baby is simply wiggling adorably. More sleep for all.

Remember, this product is intended for night-time use. If your baby is awake and moving, you are less likely to get a good read. Bed-sharing has also been shown to cause serious harm.

The Base Station Is Giving a Red Notification (Flashing Light/Notification Sounding)

Possible Causes

Incorrect sock size or placement

Actual low/high heart rate

Actual low oxygen levels

Possible Solutions

Ensure you have a good sock fit by reviewing our Sock Fit Guide and learn more about Preventing False Red Notifications.

The Base Station Is Giving a Yellow Notification (Flashing Light/Song)

Possible Causes

The sock is not getting a good read

Wrong sized sock

Incorrect placement of the sock on foot

Sock Sensor positioned incorrectly on foot (Bottom of the right foot, top of the left)

Foot not fully inserted into sock

Sock not fitting snuggly enough

Incorrect placement of the electronics within the sock

Ambient light too bright

If you are using the monitor with twins, the sensor may have inadvertently connected with both base stations.

Possible Solutions

Review sock sizing and choose a sock that fits snuggly (no excessive wrinkling or bagginess)

Adjust Sock Placement

Make sure baby’s toes go all the way to the edge of the sock (feel the toes right on the end, esp. the pinkie toe)

Make sure sock is snug - adjust the back strap and bottom strap to obtain a snug fit.

Adjust electronics within the sock

Make sure sensors are centered in the windows of the sock

Make sure the round head of the electronics are fully inserted into the sock and held in place

The sock is intended for night-time use, during naps or other times with greater ambient light, keep the sock under a blanket or remove the baby/sock from direct sunlight.

The Base Station is Giving a Blue Notification (Flashing Light/Song)

Possible Causes

Bluetooth disconnection between the sock and Base Station

The baby (and sock) is no longer in range of the Base Station.

The Base Station is set up too far fromwhere the baby primarily sleeps.

A person or other object is blocking the Bluetooth signal.

Sock electronics battery is critically low or has died

Possible Solutions

If the baby is moved from where they primarily sleep, tap the base station to turn off notifications.

When the baby is back in range/ready for bed, tap the Base Station to turn notificationsback on (light will turn back on).

If the baby is being fed or held, tap the base station to turn off notifications. When the baby is back in range/ready for bed, tap the Base Station to turn notificationsback on (light will turn back on).

The Owlet monitor is NOT intended for use in co-sleepingscenarios.When the baby is back in range/ready for bed, tap the Base Station to turn notifications back on (light will turn back on).

Move the Base Station closer to where the baby is sleeping. The Base Station's range varies, like all radio emitting products, depending on location, home style, and building materials. If the Base Station gives a blue alert more than once, try moving it closer to where the baby sleeps. Some parents are able to use the Base Station from their night stand, while others keep the Base Station right in the baby's room (never place the Base Station within reach of the crib).

Plug the sock electronicsintothe Base Station to charge.

Lower the sensitivity of blue notifications

If not available (i.e. the baby is sleeping and you don't want to wake him/her up)

Compatible devices currently include:

iPad 2nd generation or newer

iPad mini

iPod 5th generation or newer

iPhone 4s or newer

**On any device, iOS 8 or higher is required.

Click here to see how to check which operating system you are running.

For instructions on how to update to iOS 8, click here.

**The app is available on the app store under iPhone apps only. This means if you try to download onto an iPad, you will need to select the option for iPhone Only apps in the app store.

If you're searching on an iPod or iPad, here is a direct link to the app:

https://itunes.apple.com/us/app/owlet-baby-care/id923798849?mt=8

When searching for the Owlet App, the search options for "iPhone Only" may appear a little different depending on the version of iOS you're running.

Often appears as a drop down...

or found under "Device" in the search options.

The following key indicates the signal strength from the Cam to your router.

here

Excellent orGood

You have a strong connection between the Cam and your router.

Fair orWeak

The connection you have between the Cam and router needs improvement. Try removing obstacles or move them closer together. You can start by relocating your router to the same floor of the house as your device. Click to learn more.

Disconnected

If your Owlet Cam is disconnected from your WiFi, try the following:

Force close the Owlet app, then reopen the app

Complete a power cycle

Force-close the Owlet app

Unplug the Cam

Wait two minutes

Plug the Cam back into the outlet

Open the Owlet app

If the Cam status light is blue or blinking blue this indicates a connectivity issue. To resolve:

Remove the Owlet Cam from app

To remove the Cam, open the Owlet app and select the Account tab. Under devices, select the Cam and scroll down until you see Remove Device. Confirm you want to remove the Owlet Cam.

Reset the Cam to pairing mode

Hold the button on the back of the Cam for three seconds. The status light on the front of the Cam will blink red and blue, and the Cam will say “ready to pair.”

Re-add the Cam to the app

Open the Owlet app and choose the option to set up an Owlet device. Select Owlet Cam and enable your location so the app can detect your WiFi network.

A QR code will appear in the app and prompt you to scan the code with the Cam. Hold your phone about six inches in front of the Cam and wait to hear a chime. Set up will continue automatically and may take up to two minutes. When finished, you will see a screen that says “Pairing successful.”

Reassign your Cam to a child profile.

If you are still experiencing connectivity issues with your Owlet Cam, please reach out to customer service for further assistance.