60
NPS
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Oxford University Press
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About Oxford University Press' Brand
The Oxford University Press is engaged in publishing and distributing print and digital books.
Brand at a Glance
85%
Customer Loyalty
4.1/5
Product Quality
4/5
Pricing
4/5
Customer Service
Oxford University Press NPS
Oxford University Press's Net Promoter Score (NPS) is a 60 with 60% Promoters, 40% Passives, and 0% Detractors. Net Promoter Score tracks whether Oxford University Press's customers would recommend using the product based on a scale of -100 to 100.
Oxford University Press Overall NPS
| 60% | Promoters |
|---|---|
| 40% | Passives |
| 0% | Detractors |
Oxford University Press NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 0 | Mar 2022 | 0 |
Apr 2022 0 | Apr 2022 | 0 |
Jun 2023 33 | Jun 2023 | 33 |
Oct 2023 50 | Oct 2023 | 50 |
Nov 2025 60 | Nov 2025 | 60 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Oxford University Press Customer Reviews
Out of the 2 Oxford University Press customer reviews 2 were positive and 0 were constructive. Oxford University Press customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Oxford University Press Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Oxford University Press users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Oxford University Press Product Quality
4.1/5
Oxford University Press has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Oxford University Press' overall Product Quality score rated by its users and customers.
Oxford University Press Product Information
Oxford University Press’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://global.oup.com/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Education
Oxford University Press Pricing
Oxford University Press ROI & Value For Money
4/5
Oxford University Press has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Oxford University Press Customer Satisfaction (CSAT)
Oxford University Press Customer Satisfaction (CSAT) Score
100 / 100
Oxford University Press has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Oxford University Press Customer Service
4/5
Oxford University Press has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Oxford University Press's Customer Service
Address
Avda. Castilla, 2, Edif. Atenas - Parque Empresarial San Fernando,
Website
http://global.oup.com/
Oxford University Press as an Employer
Consumer vs. Employees
Oxford University Press scored a 60 for Net Promoter Score and a 10 for Employee Net Promoter Score. NPS gauges how likely a customer of Oxford University Press would recommend the brand to a friend. ENPS measures how likely Oxford University Press employees would recommend working at Oxford University Press to a friend.
Net Promoter Score
60
NPS Score
| 60% | Promoters |
|---|---|
| 40% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
10
eNPS Score
| 30% | Promoters |
|---|---|
| 50% | Passive |
| 20% | Detractors |
