-18
NPS
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Pacesetter Personnel Services
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About Pacesetter Personnel Services' Brand
Pacesetter Personnel Services provide services on three primary divisions such as general labor, skilled personal & payroll services.
Brand at a Glance
75%
Customer Loyalty
2.6/5
Product Quality
2.6/5
Pricing
2.5/5
Customer Service
Pacesetter Personnel Services NPS
Pacesetter Personnel Services's Net Promoter Score (NPS) is a -18 with 41% Promoters, 0% Passives, and 59% Detractors. Net Promoter Score tracks whether Pacesetter Personnel Services's customers would recommend using the product based on a scale of -100 to 100.
Pacesetter Personnel Services Overall NPS
| 41% | Promoters |
|---|---|
| 0% | Passives |
| 59% | Detractors |
Pacesetter Personnel Services NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 -60 | Jul 2021 | -60 |
Feb 2022 -33 | Feb 2022 | -33 |
Apr 2022 -43 | Apr 2022 | -43 |
Jul 2022 -50 | Jul 2022 | -50 |
Nov 2022 -33 | Nov 2022 | -33 |
Mar 2023 -20 | Mar 2023 | -20 |
May 2023 -17 | May 2023 | -17 |
Jun 2023 -23 | Jun 2023 | -23 |
Jul 2023 -29 | Jul 2023 | -29 |
Sep 2023 -20 | Sep 2023 | -20 |
Oct 2023 -13 | Oct 2023 | -13 |
Feb 2024 -17 | Feb 2024 | -17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Pacesetter Personnel Services NPS by Gender
Pacesetter Personnel Services's NPS was rated -20 by Female customers on Comparably.
Female
-20
Pacesetter Personnel Services's NPS was rated -20 by Female customers on Comparably.
40%
Promoters
0%
Passives
60%
Detractors
Male
N/A
Pacesetter Personnel Services's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Pacesetter Personnel Services NPS by Ethnicity
Pacesetter Personnel Services's NPS was rated 100 points by African American/Black customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 100 | African American/Black | 100 |
Pacesetter Personnel Services NPS by Usage
Pacesetter Personnel Services's NPS was rated -34 points by customers who have used Pacesetter Personnel Services's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -34 | 1 to 2 Years | -34 |
Pacesetter Personnel Services Customer Loyalty
75%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
75% of Pacesetter Personnel Services users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Pacesetter Personnel Services Customer Loyalty Score by Gender
Pacesetter Personnel Services's Customer Loyalty score was rated 82 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Pacesetter Personnel Services.
Female
82%
Yes
Male
N/A
Yes
Pacesetter Personnel Services Customer Loyalty Score by Ethnicity
Pacesetter Personnel Services's Customer Loyalty score was rated 100% by African American/Black customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Pacesetter Personnel Services.
100
out of 100
African American/Black
Pacesetter Personnel Services Customer Loyalty Score by Usage
Pacesetter Personnel Services's Customer Loyalty score was rated 100% by customers who have used Pacesetter Personnel Services's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Pacesetter Personnel Services Product Quality
2.6/5
Pacesetter Personnel Services has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Pacesetter Personnel Services' overall Product Quality score rated by its users and customers.
Pacesetter Personnel Services Product Information
Pacesetter Personnel Services’s product quality score is a 2.6 out of 5 as rated by its users and customers.
- Website
- http://www.pps.com
- Company Size
- 201-500 Employees
Industry
Tech
Business Services
Consumer Services
Small Business Services
Quick Insights into Pacesetter Personnel Services Product Quality
Pacesetter Personnel Services's Product Quality score was rated highest by African American/Black customers.
Sign Up to unlock insights into how customers have ranked Pacesetter Personnel Services' Product Quality.
Ranked Pacesetter Personnel Services Product Quality the Highest
Pacesetter Personnel Services Product Quality Score by Gender
Pacesetter Personnel Services's Product Quality score was rated 2.3 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Pacesetter Personnel Services.
Female
2.3/5
Male
N/A
Pacesetter Personnel Services Product Quality Score by Ethnicity
Pacesetter Personnel Services's Product Quality score was rated 3.1 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Pacesetter Personnel Services.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 3.1 | African American/Black | 3.1 |
Pacesetter Personnel Services Product Quality Score by Usage
Pacesetter Personnel Services's Product Quality score was rated 2 stars by customers who have used Pacesetter Personnel Services's products/services for 1 to 2 Years.
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Pacesetter Personnel Services Pricing
Pacesetter Personnel Services ROI & Value For Money
2.6/5
Pacesetter Personnel Services has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
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Quick Insights into Pacesetter Personnel Services ROI
Pacesetter Personnel Services's ROI score was rated highest by African American/Black customers.
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Ranked Pacesetter Personnel Services ROI the Highest
Pacesetter Personnel Services ROI Score by Gender
Pacesetter Personnel Services's ROI score was rated 2.3 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Pacesetter Personnel Services.
Female
2.3/5
Male
N/A
Pacesetter Personnel Services ROI Score by Ethnicity
Pacesetter Personnel Services's ROI score was rated 2.8 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Pacesetter Personnel Services.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 2.8 | African American/Black | 2.8 |
Pacesetter Personnel Services ROI Score by Usage
Pacesetter Personnel Services's ROI score was rated 2.3 stars by customers who have used Pacesetter Personnel Services's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Pacesetter Personnel Services Customer Satisfaction (CSAT)
Pacesetter Personnel Services Customer Satisfaction (CSAT) Score
58 / 100
Pacesetter Personnel Services has an overall Customer Satisfaction score of 58 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
8%
Very Dissatisfied
34%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Pacesetter Personnel Services Customer Satisfaction
Pacesetter Personnel Services's Customer Satisfaction score was rated highest by African American/Black customers.
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Ranked Pacesetter Personnel Services Customer Satisfaction the Highest
Pacesetter Personnel Services Customer Satisfaction Score by Ethnicity
CSAT according to African American/Black
Pacesetter Personnel Services' Customer Satisfaction (CSAT) score was rated 66% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Pacesetter Personnel Services.
66 / 100
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
34%
Pacesetter Personnel Services Customer Service
2.5/5
Pacesetter Personnel Services has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About Pacesetter Personnel Services's Customer Service
Address
1000 Payton Gin Road Suite K, Austin, TX 78758
Website
http://www.pps.com
Phone Number
17135244454
Quick Insights into Pacesetter Personnel Services Customer Service
Pacesetter Personnel Services's Customer Service score was rated highest by African American/Black customers.
Sign Up to unlock insights into how customers have ranked Pacesetter Personnel Services' Customer Service score.
Ranked Pacesetter Personnel Services Customer Service the Highest
Pacesetter Personnel Services Customer Service Score by Gender
Pacesetter Personnel Services's Customer Service score was rated 2.2 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Pacesetter Personnel Services.
Female
2.2/5
Male
N/A
Pacesetter Personnel Services Customer Service Score by Ethnicity
Pacesetter Personnel Services's Customer Service score was rated 3 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Pacesetter Personnel Services.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
African American/Black 3 | African American/Black | 3 |
Pacesetter Personnel Services Customer Service Score by Usage
Pacesetter Personnel Services's Customer Service score was rated 2 stars by customers who have used Pacesetter Personnel Services's products/services for 1 to 2 Years.
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Pacesetter Personnel Services as an Employer
Consumer vs. Employees
Pacesetter Personnel Services scored a -18 for Net Promoter Score and a -57 for Employee Net Promoter Score. NPS gauges how likely a customer of Pacesetter Personnel Services would recommend the brand to a friend. ENPS measures how likely Pacesetter Personnel Services employees would recommend working at Pacesetter Personnel Services to a friend.
Net Promoter Score
-18
NPS Score
| 41% | Promoters |
|---|---|
| 0% | Passive |
| 59% | Detractors |
Employee Net Promoter Score
-57
eNPS Score
| 18% | Promoters |
|---|---|
| 7% | Passive |
| 75% | Detractors |
