34
NPS
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Pacific Asset Management
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About Pacific Asset Management's Brand
Pacific Asset Management provides investment management solutions to institutional and retail investors.
Brand at a Glance
55%
Customer Loyalty
4/5
Product Quality
4.2/5
Pricing
4.2/5
Customer Service
Pacific Asset Management NPS
Pacific Asset Management's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Pacific Asset Management's customers would recommend using the product based on a scale of -100 to 100.
Pacific Asset Management Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Pacific Asset Management NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 100 | Sep 2021 | 100 |
Jan 2024 0 | Jan 2024 | 0 |
May 2024 33 | May 2024 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Pacific Asset Management Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Pacific Asset Management users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Pacific Asset Management Product Quality
4/5
Pacific Asset Management has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Pacific Asset Management's overall Product Quality score rated by its users and customers.
Pacific Asset Management Product Information
Pacific Asset Management’s product quality score is a 4 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
FinTech
Pacific Asset Management Pricing
Pacific Asset Management ROI & Value For Money
4.2/5
Pacific Asset Management has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Pacific Asset Management's overall ROI score rated by its users and customers.
Pacific Asset Management Customer Satisfaction (CSAT)
Pacific Asset Management Customer Satisfaction (CSAT) Score
67 / 100
Pacific Asset Management has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Pacific Asset Management Customer Service
4.2/5
Pacific Asset Management has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Pacific Asset Management's overall Customer Service score rated by its users and customers.
About Pacific Asset Management's Customer Service
Address
700 Newport Center Drive, Newport Beach, CA 92660
Website
http://www.pam.pacificlife.com/
Phone Number
+1 800-722-2333
Pacific Asset Management as an Employer
3.2/5
Pacific Asset Management has a 3.2/5 stars for its overall company culture rated by their employees
bottom
10%
CEO of Pacific Asset Management
In the Bottom 10% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Pacific Asset Management scored a 34 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Pacific Asset Management would recommend the brand to a friend. ENPS measures how likely Pacific Asset Management employees would recommend working at Pacific Asset Management to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
