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NPS
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Pacific Bells
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About Pacific Bells' Brand
Pacific Bells was founded in 1989 with the opening of a single Taco Bell outlet in Oregon
Brand at a Glance
89%
Customer Loyalty
2.7/5
Product Quality
3/5
Pricing
3.1/5
Customer Service
Pacific Bells NPS
Pacific Bells's Net Promoter Score (NPS) is a 0 with 40% Promoters, 20% Passives, and 40% Detractors. Net Promoter Score tracks whether Pacific Bells's customers would recommend using the product based on a scale of -100 to 100.
Pacific Bells Overall NPS
| 40% | Promoters |
|---|---|
| 20% | Passives |
| 40% | Detractors |
Pacific Bells NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 -100 | May 2020 | -100 |
Feb 2021 0 | Feb 2021 | 0 |
Nov 2021 0 | Nov 2021 | 0 |
Feb 2022 0 | Feb 2022 | 0 |
Oct 2022 20 | Oct 2022 | 20 |
Jan 2023 34 | Jan 2023 | 34 |
Feb 2023 13 | Feb 2023 | 13 |
Jun 2023 0 | Jun 2023 | 0 |
Aug 2023 -11 | Aug 2023 | -11 |
Jan 2026 0 | Jan 2026 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Pacific Bells NPS by Gender
Pacific Bells's NPS was rated 75 by Female customers on Comparably.
Female
75
Pacific Bells's NPS was rated 75 by Female customers on Comparably.
75%
Promoters
25%
Passives
0%
Detractors
Male
N/A
Pacific Bells's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Pacific Bells Customer Loyalty
89%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
89% of Pacific Bells users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Pacific Bells Customer Loyalty Score by Gender
Pacific Bells's Customer Loyalty score was rated 100 by Female customers on Comparably.
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Female
100%
Yes
Male
N/A
Yes
Pacific Bells Product Quality
2.7/5
Pacific Bells has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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Pacific Bells Product Information
Pacific Bells’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://www.pacificbells.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Retail
Quick Insights into Pacific Bells Product Quality
Pacific Bells's Product Quality score was rated highest by Female customers.
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Ranked Pacific Bells Product Quality the Highest
Pacific Bells Product Quality Score by Gender
Pacific Bells's Product Quality score was rated 3.9 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Pacific Bells.
Female
3.9/5
Male
N/A
Pacific Bells Pricing
Pacific Bells ROI & Value For Money
3/5
Pacific Bells has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Quick Insights into Pacific Bells ROI
Pacific Bells's ROI score was rated highest by Female customers.
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Ranked Pacific Bells ROI the Highest
Pacific Bells ROI Score by Gender
Pacific Bells's ROI score was rated 3.7 by Female customers on Comparably.
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Female
3.7/5
Male
N/A
Pacific Bells Customer Satisfaction (CSAT)
Pacific Bells Customer Satisfaction (CSAT) Score
40 / 100
Pacific Bells has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
20%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Pacific Bells Customer Satisfaction
Pacific Bells's Customer Satisfaction score was rated highest by Female customers.
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Ranked Pacific Bells Customer Satisfaction the Highest
Pacific Bells Customer Satisfaction Score by Gender
Pacific Bells's Customer Satisfaction score was rated 67 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Pacific Bells.
67 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Pacific Bells Customer Service
3.1/5
Pacific Bells has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Pacific Bells's Customer Service
Address
111 West 39th Street, Vancouver, WA
Website
http://www.pacificbells.com/
Phone Number
13606947873
Quick Insights into Pacific Bells Customer Service
Pacific Bells's Customer Service score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Pacific Bells' Customer Service score.
Ranked Pacific Bells Customer Service the Highest
Pacific Bells Customer Service Score by Gender
Pacific Bells's Customer Service score was rated 4 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Pacific Bells.
Female
4/5
Male
N/A
Pacific Bells as an Employer
2.6/5
Pacific Bells has a 2.6/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Pacific Bells scored a 0 for Net Promoter Score and a -32 for Employee Net Promoter Score. NPS gauges how likely a customer of Pacific Bells would recommend the brand to a friend. ENPS measures how likely Pacific Bells employees would recommend working at Pacific Bells to a friend.
Net Promoter Score
0
NPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
-32
eNPS Score
| 25% | Promoters |
|---|---|
| 18% | Passive |
| 57% | Detractors |
