-100
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Pacific Catch
Marketing or Exec? Claim Your Free Account
About Pacific Catch's Brand
Pacific Catch is a San Francisco based fresh fish grill serving innovative and craveable food that provides a high value to their guests.
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Pacific Catch NPS
Pacific Catch's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Pacific Catch's customers would recommend using the product based on a scale of -100 to 100.
Pacific Catch Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Pacific Catch NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2024 -100 | Feb 2024 | -100 |
May 2024 -100 | May 2024 | -100 |
Mar 2026 -100 | Mar 2026 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Pacific Catch Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Pacific Catch users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Pacific Catch Product Quality
1.5/5
Pacific Catch has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Pacific Catch's overall Product Quality score rated by its users and customers.
Pacific Catch Product Information
Pacific Catch’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://pacificcatch.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Ecommerce and Marketplaces
Food and Beverages
Pacific Catch Pricing
Pacific Catch ROI & Value For Money
1.5/5
Pacific Catch has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Pacific Catch's overall ROI score rated by its users and customers.
Pacific Catch Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Pacific Catch Customer Service
1.5/5
Pacific Catch has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Pacific Catch's overall Customer Service score rated by its users and customers.
About Pacific Catch's Customer Service
Address
2400 A Third Street, San Francisco, CA
Website
http://pacificcatch.com/
Phone Number
(415)440-1950
Pacific Catch as an Employer
4.1/5
Pacific Catch has a 4.1/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Pacific Catch scored a -100 for Net Promoter Score and a 40 for Employee Net Promoter Score. NPS gauges how likely a customer of Pacific Catch would recommend the brand to a friend. ENPS measures how likely Pacific Catch employees would recommend working at Pacific Catch to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
40
eNPS Score
| 60% | Promoters |
|---|---|
| 20% | Passive |
| 20% | Detractors |
