-34
NPS
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PACTERA TECHNOLOGIES INC.
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About PACTERA TECHNOLOGIES INC. Brand
Brand at a Glance
55%
Customer Loyalty
2.7/5
Product Quality
2.2/5
Pricing
2.5/5
Customer Service
PACTERA TECHNOLOGIES INC. NPS
PACTERA TECHNOLOGIES INC.'s Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether PACTERA TECHNOLOGIES INC.'s customers would recommend using the product based on a scale of -100 to 100.
PACTERA TECHNOLOGIES INC. Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
PACTERA TECHNOLOGIES INC. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 -100 | Apr 2021 | -100 |
Apr 2022 0 | Apr 2022 | 0 |
May 2022 -33 | May 2022 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PACTERA TECHNOLOGIES INC. Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of PACTERA TECHNOLOGIES INC. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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PACTERA TECHNOLOGIES INC. Product Quality
2.7/5
PACTERA TECHNOLOGIES INC. has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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PACTERA TECHNOLOGIES INC. Product Information
PACTERA TECHNOLOGIES INC.’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Company Size
- 10,000+ Employees
Industry
Tech
PACTERA TECHNOLOGIES INC. Pricing
PACTERA TECHNOLOGIES INC. ROI & Value For Money
2.2/5
PACTERA TECHNOLOGIES INC. has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
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PACTERA TECHNOLOGIES INC. Customer Satisfaction (CSAT)
PACTERA TECHNOLOGIES INC. Customer Satisfaction (CSAT) Score
100 / 100
PACTERA TECHNOLOGIES INC. has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
PACTERA TECHNOLOGIES INC. Customer Service
2.5/5
PACTERA TECHNOLOGIES INC. has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About PACTERA TECHNOLOGIES INC.'s Customer Service
Address
Redmond, WA 98052
PACTERA TECHNOLOGIES INC. as an Employer
Consumer vs. Employees
PACTERA TECHNOLOGIES INC. scored a -34 for Net Promoter Score and a 86 for Employee Net Promoter Score. NPS gauges how likely a customer of PACTERA TECHNOLOGIES INC. would recommend the brand to a friend. ENPS measures how likely PACTERA TECHNOLOGIES INC. employees would recommend working at PACTERA TECHNOLOGIES INC. to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
86
eNPS Score
| 93% | Promoters |
|---|---|
| 0% | Passive |
| 7% | Detractors |
