39
NPS
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Par Pharmaceuticals
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About Par Pharmaceuticals' Brand
Since 1978, Par Pharmaceutical has been at the forefront of developing, manufacturing, marketing and distributing safe, innovative and
Brand at a Glance
92%
Customer Loyalty
3.8/5
Product Quality
3.9/5
Pricing
3.3/5
Customer Service
Par Pharmaceuticals NPS
Par Pharmaceuticals's Net Promoter Score (NPS) is a 39 with 66% Promoters, 7% Passives, and 27% Detractors. Net Promoter Score tracks whether Par Pharmaceuticals's customers would recommend using the product based on a scale of -100 to 100.
Par Pharmaceuticals Overall NPS
| 66% | Promoters |
|---|---|
| 7% | Passives |
| 27% | Detractors |
Par Pharmaceuticals NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 100 | Feb 2021 | 100 |
Mar 2021 33 | Mar 2021 | 33 |
Mar 2022 50 | Mar 2022 | 50 |
Dec 2022 60 | Dec 2022 | 60 |
May 2023 67 | May 2023 | 67 |
Sep 2023 25 | Sep 2023 | 25 |
Oct 2023 33 | Oct 2023 | 33 |
Mar 2024 40 | Mar 2024 | 40 |
Sep 2024 45 | Sep 2024 | 45 |
May 2025 46 | May 2025 | 46 |
Jul 2025 50 | Jul 2025 | 50 |
Sep 2025 39 | Sep 2025 | 39 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Par Pharmaceuticals NPS by Age
Par Pharmaceuticals's NPS was rated -34 points by customers ages 66+ on Comparably.
Par Pharmaceuticals Customer Loyalty
92%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
92% of Par Pharmaceuticals users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Par Pharmaceuticals Customer Loyalty Score by Age
Par Pharmaceuticals's Customer Loyalty score was rated 100% by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Par Pharmaceuticals.
0
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100%
| Summary | Age | Score |
|---|---|---|
66+ 100% | 66+ | 100% |
Par Pharmaceuticals Product Quality
3.8/5
Par Pharmaceuticals has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Par Pharmaceuticals Product Information
Par Pharmaceuticals’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.parpharm.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Biotech and Pharmaceuticals
Quick Insights into Par Pharmaceuticals Product Quality
Par Pharmaceuticals's Product Quality score was rated highest by customers ages 66+.
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Ranked Par Pharmaceuticals Product Quality the Highest
Par Pharmaceuticals Product Quality Score by Age
Par Pharmaceuticals's Product Quality score was rated 2.3 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Par Pharmaceuticals.
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5
| Summary | Age | Score |
|---|---|---|
66+ 2.3 | 66+ | 2.3 |
Par Pharmaceuticals Pricing
Par Pharmaceuticals ROI & Value For Money
3.9/5
Par Pharmaceuticals has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Quick Insights into Par Pharmaceuticals ROI
Par Pharmaceuticals's ROI score was rated highest by customers ages 66+.
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Ranked Par Pharmaceuticals ROI the Highest
Par Pharmaceuticals ROI Score by Age
Par Pharmaceuticals's ROI score was rated 3.8 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Par Pharmaceuticals.
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| Summary | Age | Score |
|---|---|---|
66+ 3.8 | 66+ | 3.8 |
Par Pharmaceuticals Customer Satisfaction (CSAT)
Par Pharmaceuticals Customer Satisfaction (CSAT) Score
70 / 100
Par Pharmaceuticals has an overall Customer Satisfaction score of 70 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
30%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Par Pharmaceuticals Customer Service
3.3/5
Par Pharmaceuticals has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Par Pharmaceuticals's Customer Service
Address
300 Tice Boulevard, Woodcliff Lake, NJ
Website
http://www.parpharm.com
Phone Number
(845) 425-5097
Quick Insights into Par Pharmaceuticals Customer Service
Par Pharmaceuticals's Customer Service score was rated highest by customers ages 66+.
Sign Up to unlock insights into how customers have ranked Par Pharmaceuticals' Customer Service score.
Ranked Par Pharmaceuticals Customer Service the Highest
Par Pharmaceuticals Customer Service Score by Age
Par Pharmaceuticals's Customer Service score was rated 2.6 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Par Pharmaceuticals.
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| Summary | Age | Customer Service Score |
|---|---|---|
66+ 2.6 | 66+ | 2.6 |
Par Pharmaceuticals as an Employer
3.8/5
Par Pharmaceuticals has a 3.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Par Pharmaceuticals scored a 39 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of Par Pharmaceuticals would recommend the brand to a friend. ENPS measures how likely Par Pharmaceuticals employees would recommend working at Par Pharmaceuticals to a friend.
Net Promoter Score
39
NPS Score
| 66% | Promoters |
|---|---|
| 7% | Passive |
| 27% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 56% | Promoters |
|---|---|
| 22% | Passive |
| 22% | Detractors |
