-60
NPS
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Paraco Gas
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About Paraco Gas' Brand
Paraco Gas Corporation is the largest privately held propane marketer in the Northeast. As a local, family-owned company with 50 years of experience in the propane industry, we are proud to be recognized as the 10th largest propane retailer and 2nd largest independent marketer of propane nationally (LP Gas Magazine Survey 2018). By putting customers first in everything we do, our professional services team, our extensive fleet and our unparalleled supply availability enable Paraco Gas to be an energy services leader.
Brand at a Glance
41%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.7/5
Customer Service
Paraco Gas NPS
Paraco Gas's Net Promoter Score (NPS) is a -60 with 20% Promoters, 0% Passives, and 80% Detractors. Net Promoter Score tracks whether Paraco Gas's customers would recommend using the product based on a scale of -100 to 100.
Paraco Gas Overall NPS
| 20% | Promoters |
|---|---|
| 0% | Passives |
| 80% | Detractors |
Paraco Gas NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 -100 | Mar 2022 | -100 |
Jan 2023 -100 | Jan 2023 | -100 |
Jun 2023 -60 | Jun 2023 | -60 |
Aug 2023 -15 | Aug 2023 | -15 |
Oct 2023 -25 | Oct 2023 | -25 |
Dec 2023 -33 | Dec 2023 | -33 |
Jan 2024 -40 | Jan 2024 | -40 |
Jul 2024 -45 | Jul 2024 | -45 |
Nov 2024 -50 | Nov 2024 | -50 |
Dec 2024 -53 | Dec 2024 | -53 |
Apr 2025 -57 | Apr 2025 | -57 |
Jun 2025 -60 | Jun 2025 | -60 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Paraco Gas NPS by Gender
Paraco Gas's NPS was rated -100 by both Female and Male customers on Comparably.
Male
-100
Paraco Gas's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
-100
Paraco Gas's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Paraco Gas NPS by Ethnicity
Paraco Gas's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Paraco Gas NPS by Usage
Paraco Gas's NPS was rated -100 points by customers who have used Paraco Gas's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
Paraco Gas Customer Reviews
Out of the 3 Paraco Gas customer reviews 0 were positive and 3 were constructive. Paraco Gas customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Paraco Gas Customer Loyalty
41%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
41% of Paraco Gas users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Paraco Gas Customer Loyalty Score by Gender
Female customers rated Paraco Gas's Customer Loyalty score 23% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Paraco Gas.
Male
10%
Yes
Female
33%
Yes
Paraco Gas Customer Loyalty Score by Ethnicity
Paraco Gas's Customer Loyalty score was rated 25% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Paraco Gas.
25
out of 100
Caucasian
Paraco Gas Customer Loyalty Score by Usage
Paraco Gas's Customer Loyalty score was rated 10% by customers who have used Paraco Gas's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Paraco Gas Product Quality
1.5/5
Paraco Gas has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Paraco Gas' overall Product Quality score rated by its users and customers.
Paraco Gas Product Information
Paraco Gas’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- https://www.paracogas.com/
- Company Size
- 201-500 Employees
Industry
Energy and Manufacturing
Quick Insights into Paraco Gas Product Quality
Paraco Gas's Product Quality score was rated highest by Caucasian customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Paraco Gas' Product Quality.
Ranked Paraco Gas Product Quality the Highest
Ranked Paraco Gas Product Quality the Lowest
Paraco Gas Product Quality Score by Gender
Paraco Gas's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Paraco Gas.
Male
1.5/5
Female
1.5/5
Paraco Gas Product Quality Score by Ethnicity
Paraco Gas's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Paraco Gas.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Paraco Gas Product Quality Score by Usage
Paraco Gas's Product Quality score was rated 1.5 stars by customers who have used Paraco Gas's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Paraco Gas Pricing
Paraco Gas ROI & Value For Money
1.5/5
Paraco Gas has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Quick Insights into Paraco Gas ROI
Paraco Gas's ROI score was rated highest by Caucasian customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Paraco Gas' ROI score.
Ranked Paraco Gas ROI the Highest
Ranked Paraco Gas ROI the Lowest
Paraco Gas ROI Score by Gender
Paraco Gas's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Paraco Gas.
Male
1.5/5
Female
1.5/5
Paraco Gas ROI Score by Ethnicity
Paraco Gas's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Paraco Gas.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Paraco Gas ROI Score by Usage
Paraco Gas's ROI score was rated 1.5 stars by customers who have used Paraco Gas's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Paraco Gas Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
75%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Paraco Gas Customer Satisfaction
Paraco Gas's Customer Satisfaction score was rated highest by Caucasian customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Paraco Gas' Customer Satisfaction.
Ranked Paraco Gas Customer Satisfaction the Highest
Ranked Paraco Gas Customer Satisfaction the Lowest
Paraco Gas Customer Satisfaction Score by Gender
Paraco Gas's Customer Satisfaction score was rated 0 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Paraco Gas.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 50% | |
Very Dissatisfied | 50% |
Paraco Gas Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Paraco Gas' Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Paraco Gas.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
83%
Paraco Gas Customer Satisfaction Score by Usage
Paraco Gas's Customer Satisfaction score was rated 0 points by customers who have used Paraco Gas's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Paraco Gas Customer Service
1.7/5
Paraco Gas has an overall Customer Service score of 1.7 out of 5 stars rated by its users and customers.
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About Paraco Gas's Customer Service
Address
800 Westchester Avenue, Rye, NY 10573
Website
https://www.paracogas.com/
Phone Number
800-647-4427
Paraco Gas's Social Links
Quick Insights into Paraco Gas Customer Service
Paraco Gas's Customer Service score was rated highest by Female customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Paraco Gas' Customer Service score.
Ranked Paraco Gas Customer Service the Highest
Ranked Paraco Gas Customer Service the Lowest
Paraco Gas Customer Service Score by Gender
Female customers rated Paraco Gas's Customer Service score 0.4 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Paraco Gas.
Male
1.5/5
Female
1.9/5
Paraco Gas Customer Service Score by Ethnicity
Paraco Gas's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Paraco Gas.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Paraco Gas Customer Service Score by Usage
Paraco Gas's Customer Service score was rated 1.8 stars by customers who have used Paraco Gas's products/services for Less than 1 Year.
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Paraco Gas as an Employer
3.8/5
Paraco Gas has a 3.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Paraco Gas scored a -60 for Net Promoter Score and a 28 for Employee Net Promoter Score. NPS gauges how likely a customer of Paraco Gas would recommend the brand to a friend. ENPS measures how likely Paraco Gas employees would recommend working at Paraco Gas to a friend.
Net Promoter Score
-60
NPS Score
| 20% | Promoters |
|---|---|
| 0% | Passive |
| 80% | Detractors |
Employee Net Promoter Score
28
eNPS Score
| 50% | Promoters |
|---|---|
| 28% | Passive |
| 22% | Detractors |
