-100
NPS
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Brand Page
Paralyzed Veterans of America
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About Paralyzed Veterans of America's Brand
Paralyzed Veterans of America, a congressionally chartered veterans service organization founded in 1946. We are a leading advocate for life-changing care, spinal cord research, VA benefits and civil rights for veterans and all people with disabilities.
Brand at a Glance
60%
Customer Loyalty
1.9/5
Product Quality
2/5
Pricing
2.3/5
Customer Service
Paralyzed Veterans of America NPS
Paralyzed Veterans of America's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Paralyzed Veterans of America's customers would recommend using the product based on a scale of -100 to 100.
Paralyzed Veterans of America Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Paralyzed Veterans of America NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 -100 | May 2020 | -100 |
Aug 2020 -100 | Aug 2020 | -100 |
Aug 2023 -100 | Aug 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Paralyzed Veterans of America Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Paralyzed Veterans of America users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Paralyzed Veterans of America Product Quality
1.9/5
Paralyzed Veterans of America has an overall Product Quality score of 1.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Paralyzed Veterans of America's overall Product Quality score rated by its users and customers.
Paralyzed Veterans of America Product Information
Paralyzed Veterans of America’s product quality score is a 1.9 out of 5 as rated by its users and customers.
- Website
- https://www.pva.org/
- Company Size
- 201-500 Employees
Industry
Non-Profit
Paralyzed Veterans of America Pricing
Paralyzed Veterans of America ROI & Value For Money
2/5
Paralyzed Veterans of America has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
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Paralyzed Veterans of America Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Paralyzed Veterans of America Customer Service
2.3/5
Paralyzed Veterans of America has an overall Customer Service score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Paralyzed Veterans of America's overall Customer Service score rated by its users and customers.
About Paralyzed Veterans of America's Customer Service
Address
801 Eighteenth Street, NW, Washington, DC 20006
Website
https://www.pva.org/
Phone Number
(800) 424-8200
Paralyzed Veterans of America's Social Links
Paralyzed Veterans of America as an Employer
3.4/5
Paralyzed Veterans of America has a 3.4/5 stars for its overall company culture rated by their employees
top
5%
CEO of Paralyzed Veterans of America
In the Top 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Paralyzed Veterans of America scored a -100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Paralyzed Veterans of America would recommend the brand to a friend. ENPS measures how likely Paralyzed Veterans of America employees would recommend working at Paralyzed Veterans of America to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
