-84
NPS
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Partners Pharmacy
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About Partners Pharmacy's Brand
Partners Pharmacy is proud to be one of the top three largest long-term care pharmacy companies in the U.S. today.
Brand at a Glance
52%
Customer Loyalty
1.8/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Partners Pharmacy NPS
Partners Pharmacy's Net Promoter Score (NPS) is a -84 with 5% Promoters, 6% Passives, and 89% Detractors. Net Promoter Score tracks whether Partners Pharmacy's customers would recommend using the product based on a scale of -100 to 100.
Partners Pharmacy Overall NPS
| 5% | Promoters |
|---|---|
| 6% | Passives |
| 89% | Detractors |
Partners Pharmacy NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 -100 | Mar 2022 | -100 |
Oct 2022 -100 | Oct 2022 | -100 |
Nov 2022 -100 | Nov 2022 | -100 |
Mar 2023 -100 | Mar 2023 | -100 |
Jan 2024 -100 | Jan 2024 | -100 |
Feb 2024 -100 | Feb 2024 | -100 |
May 2024 -100 | May 2024 | -100 |
Jun 2024 -85 | Jun 2024 | -85 |
Aug 2024 -87 | Aug 2024 | -87 |
Oct 2024 -87 | Oct 2024 | -87 |
Jul 2025 -84 | Jul 2025 | -84 |
Dec 2025 -84 | Dec 2025 | -84 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Partners Pharmacy NPS by Gender
Partners Pharmacy's NPS was rated -100 by Female customers on Comparably.
Female
-100
Partners Pharmacy's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Male
N/A
Partners Pharmacy's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Partners Pharmacy NPS by Ethnicity
Partners Pharmacy's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Partners Pharmacy NPS by Usage
Partners Pharmacy's NPS was rated -100 points by customers who have used Partners Pharmacy's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -100 | 2 to 5 Years | -100 |
Partners Pharmacy Customer Loyalty
52%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
52% of Partners Pharmacy users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Partners Pharmacy Customer Loyalty Score by Gender
Partners Pharmacy's Customer Loyalty score was rated 70 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Partners Pharmacy.
Female
70%
Yes
Male
N/A
Yes
Partners Pharmacy Customer Loyalty Score by Ethnicity
Partners Pharmacy's Customer Loyalty score was rated 78% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Partners Pharmacy.
78
out of 100
Caucasian
Partners Pharmacy Customer Loyalty Score by Usage
Partners Pharmacy's Customer Loyalty score was rated 100% by customers who have used Partners Pharmacy's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Partners Pharmacy Product Quality
1.8/5
Partners Pharmacy has an overall Product Quality score of 1.8 out of 5 stars rated by its users and customers.
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Partners Pharmacy Product Information
Partners Pharmacy’s product quality score is a 1.8 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Quick Insights into Partners Pharmacy Product Quality
Partners Pharmacy's Product Quality score was rated highest by customers who have used Partners Pharmacy's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Partners Pharmacy's Product Quality.
Ranked Partners Pharmacy Product Quality the Highest
Partners Pharmacy Product Quality Score by Gender
Partners Pharmacy's Product Quality score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Partners Pharmacy.
Female
1.5/5
Male
N/A
Partners Pharmacy Product Quality Score by Ethnicity
Partners Pharmacy's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Partners Pharmacy.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Partners Pharmacy Product Quality Score by Usage
Partners Pharmacy's Product Quality score was rated 1.5 stars by customers who have used Partners Pharmacy's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Partners Pharmacy Pricing
Partners Pharmacy ROI & Value For Money
1.5/5
Partners Pharmacy has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Quick Insights into Partners Pharmacy ROI
Partners Pharmacy's ROI score was rated highest by customers who have used Partners Pharmacy's products/services for 2 to 5 Years.
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Ranked Partners Pharmacy ROI the Highest
Partners Pharmacy ROI Score by Gender
Partners Pharmacy's ROI score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Partners Pharmacy.
Female
1.5/5
Male
N/A
Partners Pharmacy ROI Score by Ethnicity
Partners Pharmacy's ROI score was rated 1.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Partners Pharmacy.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Partners Pharmacy ROI Score by Usage
Partners Pharmacy's ROI score was rated 2 stars by customers who have used Partners Pharmacy's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Partners Pharmacy Customer Satisfaction (CSAT)
Partners Pharmacy Customer Satisfaction (CSAT) Score
7 / 100
Partners Pharmacy has an overall Customer Satisfaction score of 7 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
7%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
29%
Very Dissatisfied
57%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Partners Pharmacy Customer Satisfaction
Partners Pharmacy's Customer Satisfaction score was rated highest by customers who have used Partners Pharmacy's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Partners Pharmacy's Customer Satisfaction.
Ranked Partners Pharmacy Customer Satisfaction the Highest
Partners Pharmacy Customer Satisfaction Score by Gender
Partners Pharmacy's Customer Satisfaction score was rated 0 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Partners Pharmacy.
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 67% |
Partners Pharmacy Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Partners Pharmacy's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Partners Pharmacy.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
50%
Partners Pharmacy Customer Satisfaction Score by Usage
Partners Pharmacy's Customer Satisfaction score was rated 0 points by customers who have used Partners Pharmacy's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Partners Pharmacy Customer Service
1.5/5
Partners Pharmacy has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Partners Pharmacy's Customer Service
Address
70 Jackson Drive, Cranford, NJ
Website
http://www.partnerspharmacy.com
Phone Number
(877)931-9111
Quick Insights into Partners Pharmacy Customer Service
Partners Pharmacy's Customer Service score was rated highest by customers who have used Partners Pharmacy's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Partners Pharmacy's Customer Service score.
Ranked Partners Pharmacy Customer Service the Highest
Partners Pharmacy Customer Service Score by Gender
Partners Pharmacy's Customer Service score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Partners Pharmacy.
Female
1.5/5
Male
N/A
Partners Pharmacy Customer Service Score by Ethnicity
Partners Pharmacy's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Partners Pharmacy.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Partners Pharmacy Customer Service Score by Usage
Partners Pharmacy's Customer Service score was rated 1.5 stars by customers who have used Partners Pharmacy's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Partners Pharmacy as an Employer
2.2/5
Partners Pharmacy has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Partners Pharmacy scored a -84 for Net Promoter Score and a -69 for Employee Net Promoter Score. NPS gauges how likely a customer of Partners Pharmacy would recommend the brand to a friend. ENPS measures how likely Partners Pharmacy employees would recommend working at Partners Pharmacy to a friend.
Net Promoter Score
-84
NPS Score
| 5% | Promoters |
|---|---|
| 6% | Passive |
| 89% | Detractors |
Employee Net Promoter Score
-69
eNPS Score
| 6% | Promoters |
|---|---|
| 19% | Passive |
| 75% | Detractors |
