60
NPS
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Pathmark Transportation
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About Pathmark Transportation's Brand
Pathmark provides transportation solutions and services.
Brand at a Glance
85%
Customer Loyalty
3.6/5
Product Quality
3.6/5
Pricing
3.6/5
Customer Service
Pathmark Transportation NPS
Pathmark Transportation's Net Promoter Score (NPS) is a 60 with 80% Promoters, 0% Passives, and 20% Detractors. Net Promoter Score tracks whether Pathmark Transportation's customers would recommend using the product based on a scale of -100 to 100.
Pathmark Transportation Overall NPS
| 80% | Promoters |
|---|---|
| 0% | Passives |
| 20% | Detractors |
Pathmark Transportation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 100 | May 2022 | 100 |
Aug 2022 33 | Aug 2022 | 33 |
Oct 2022 50 | Oct 2022 | 50 |
Jul 2024 60 | Jul 2024 | 60 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Pathmark Transportation Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Pathmark Transportation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Pathmark Transportation Product Quality
3.6/5
Pathmark Transportation has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Pathmark Transportation's overall Product Quality score rated by its users and customers.
Pathmark Transportation Product Information
Pathmark Transportation’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- www.pathmarktrans.com
- Company Size
- 11-50 Employees
Industry
Tech
Transportation and Warehousing
Pathmark Transportation Pricing
Pathmark Transportation ROI & Value For Money
3.6/5
Pathmark Transportation has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Pathmark Transportation Customer Satisfaction (CSAT)
Pathmark Transportation Customer Satisfaction (CSAT) Score
80 / 100
Pathmark Transportation has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
80%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Pathmark Transportation Customer Service
3.6/5
Pathmark Transportation has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Pathmark Transportation's Customer Service
Address
Memphis, TN
Website
www.pathmarktrans.com
Pathmark Transportation as an Employer
2.3/5
Pathmark Transportation has a 2.3/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Pathmark Transportation scored a 60 for Net Promoter Score and a -76 for Employee Net Promoter Score. NPS gauges how likely a customer of Pathmark Transportation would recommend the brand to a friend. ENPS measures how likely Pathmark Transportation employees would recommend working at Pathmark Transportation to a friend.
Net Promoter Score
60
NPS Score
| 80% | Promoters |
|---|---|
| 0% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
-76
eNPS Score
| 12% | Promoters |
|---|---|
| 0% | Passive |
| 88% | Detractors |
