0
NPS
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Patterson Dental
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About Patterson Dental's Brand
Patterson Dental provides technology, products, services and programs that enhance the dental practice lifestyle and patient experience.
Brand at a Glance
82%
Customer Loyalty
3.5/5
Product Quality
3.4/5
Pricing
3.2/5
Customer Service
Patterson Dental NPS
Patterson Dental's Net Promoter Score (NPS) is a 0 with 43% Promoters, 14% Passives, and 43% Detractors. Net Promoter Score tracks whether Patterson Dental's customers would recommend using the product based on a scale of -100 to 100.
Patterson Dental Overall NPS
| 43% | Promoters |
|---|---|
| 14% | Passives |
| 43% | Detractors |
Patterson Dental NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 -29 | Jan 2023 | -29 |
Feb 2023 -37 | Feb 2023 | -37 |
May 2023 -22 | May 2023 | -22 |
Jun 2023 -10 | Jun 2023 | -10 |
Jul 2023 -16 | Jul 2023 | -16 |
Aug 2023 -8 | Aug 2023 | -8 |
Oct 2023 -6 | Oct 2023 | -6 |
Feb 2024 -1 | Feb 2024 | -1 |
Apr 2024 -5 | Apr 2024 | -5 |
May 2024 -6 | May 2024 | -6 |
Oct 2024 -6 | Oct 2024 | -6 |
Oct 2025 0 | Oct 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Patterson Dental NPS by Gender
Female customers rated Patterson Dental's NPS 14 points higher than Male customers.
Male
-34
Patterson Dental's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
-20
Patterson Dental's NPS was rated -20 by Female customers on Comparably.
40%
Promoters
0%
Passives
60%
Detractors
Patterson Dental NPS by Ethnicity
Patterson Dental's NPS was rated -14 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -14 | Caucasian | -14 |
Patterson Dental NPS by Usage
Patterson Dental's NPS was rated -100 points by customers who have used Patterson Dental's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -100 | Over 10 Years | -100 |
Patterson Dental Customer Reviews
Out of the 2 Patterson Dental customer reviews 0 were positive and 2 were constructive. Patterson Dental customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Patterson Dental Customer Loyalty
82%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
82% of Patterson Dental users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Patterson Dental Customer Loyalty Score by Gender
Male customers rated Patterson Dental's Customer Loyalty score 18% higher than Female customers.
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Male
100%
Yes
Female
82%
Yes
Patterson Dental Customer Loyalty Score by Ethnicity
Patterson Dental's Customer Loyalty score was rated 87% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Patterson Dental.
87
out of 100
Caucasian
Patterson Dental Customer Loyalty Score by Usage
Patterson Dental's Customer Loyalty score was rated 82% by customers who have used Patterson Dental's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Patterson Dental Customer Loyalty Score by Industry
Patterson Dental's Customer Loyalty score was rated 85% by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Patterson Dental Product Quality
3.5/5
Patterson Dental has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Patterson Dental Product Information
Patterson Dental’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Patterson Dental's product the highest.
- Website
- https://pattersondental.com/
- Company Size
- 10,000+ Employees
Industry
Healthcare
Quick Insights into Patterson Dental Product Quality
Patterson Dental's Product Quality score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Patterson Dental Product Quality the Highest
Ranked Patterson Dental Product Quality the Lowest
Patterson Dental Product Quality Score by Gender
Female customers rated Patterson Dental's Product Quality score 0.7 stars higher than Male customers.
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Male
3/5
Female
3.7/5
Patterson Dental Product Quality Score by Ethnicity
Patterson Dental's Product Quality score was rated 3.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Patterson Dental.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Patterson Dental Product Quality Score by Usage
Patterson Dental's Product Quality score was rated 2.5 stars by customers who have used Patterson Dental's products/services for Over 10 Years.
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Patterson Dental Product Quality Score by Industry
Patterson Dental's Product Quality score was rated 3.1 stars by Healthcare, Hospitals and Medicine industry customers.
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Patterson Dental Pricing
Patterson Dental ROI & Value For Money
3.4/5
Patterson Dental has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Patterson Dental Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into Patterson Dental ROI
Patterson Dental's ROI score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Patterson Dental ROI the Highest
Ranked Patterson Dental ROI the Lowest
Patterson Dental ROI Score by Gender
Male customers rated Patterson Dental's ROI score 0.2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Patterson Dental.
Male
3.1/5
Female
2.9/5
Patterson Dental ROI Score by Ethnicity
Patterson Dental's ROI score was rated 3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Patterson Dental.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Patterson Dental ROI Score by Usage
Patterson Dental's ROI score was rated 2.1 stars by customers who have used Patterson Dental's products/services for Over 10 Years.
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Patterson Dental ROI Score by Industry
Patterson Dental's ROI score was rated 3 stars by Healthcare, Hospitals and Medicine industry customers.
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Patterson Dental Customer Satisfaction (CSAT)
Patterson Dental Customer Satisfaction (CSAT) Score
53 / 100
Patterson Dental has an overall Customer Satisfaction score of 53 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
42%
Satisfied
11%
Neither Satisfied nor Dissatisfied
21%
Dissatisfied
5%
Very Dissatisfied
21%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Patterson Dental Customer Satisfaction
Patterson Dental's Customer Satisfaction score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Patterson Dental Customer Satisfaction the Highest
Ranked Patterson Dental Customer Satisfaction the Lowest
Patterson Dental Customer Satisfaction Score by Gender
Female customers rated Patterson Dental's Customer Satisfaction score 26 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Patterson Dental.
34 / 100
MaleVery Satisfied | 34% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
60 / 100
FemaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 20% | |
Very Dissatisfied | 20% |
Patterson Dental Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Patterson Dental's Customer Satisfaction (CSAT) score was rated 57% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Patterson Dental.
57 / 100
Very Satisfied
43%
Satisfied
14%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
29%
Patterson Dental Customer Satisfaction Score by Usage
Patterson Dental's Customer Satisfaction score was rated 20 points by customers who have used Patterson Dental's products/services for Over 10 Years.
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Patterson Dental Customer Satisfaction Score by Industry
Patterson Dental's Customer Satisfaction score was rated 50 points by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Patterson Dental Customer Satisfaction Score by Industry",
"text": "Patterson Dental's Customer Satisfaction score was rated 50 points by Healthcare, Hospitals and Medicine industry customers.",
"bars": [
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "Patterson Dental's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 50
}
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}Patterson Dental Customer Service
3.2/5
Patterson Dental has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Patterson Dental's Customer Service
Address
1031 Mendota Heights Road, Saint Paul, MN
Website
https://pattersondental.com/
Phone Number
(651) 686-9331
Quick Insights into Patterson Dental Customer Service
Patterson Dental's Customer Service score was rated highest by Caucasian customers, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked Patterson Dental's Customer Service score.
Ranked Patterson Dental Customer Service the Highest
Ranked Patterson Dental Customer Service the Lowest
Patterson Dental Customer Service Score by Gender
Male customers rated Patterson Dental's Customer Service score 0.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Patterson Dental.
Male
2.8/5
Female
2.5/5
Patterson Dental Customer Service Score by Ethnicity
Patterson Dental's Customer Service score was rated 2.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Patterson Dental.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Patterson Dental Customer Service Score by Usage
Patterson Dental's Customer Service score was rated 1.5 stars by customers who have used Patterson Dental's products/services for Over 10 Years.
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Patterson Dental Customer Service Score by Industry
Patterson Dental's Customer Service score was rated 2.6 stars by Healthcare, Hospitals and Medicine industry customers.
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Patterson Dental as an Employer
4.1/5
Patterson Dental has a 4.1/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Patterson Dental scored a 0 for Net Promoter Score and a 12 for Employee Net Promoter Score. NPS gauges how likely a customer of Patterson Dental would recommend the brand to a friend. ENPS measures how likely Patterson Dental employees would recommend working at Patterson Dental to a friend.
Net Promoter Score
0
NPS Score
| 43% | Promoters |
|---|---|
| 14% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
12
eNPS Score
| 41% | Promoters |
|---|---|
| 30% | Passive |
| 29% | Detractors |
