0
NPS
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PCB Group
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About PCB Group's Brand
PCB Group is a manufacturer of piezoelectric quartz sensors, accelerometers, and associated electronics.
Brand at a Glance
68%
Customer Loyalty
3.5/5
Product Quality
3.3/5
Pricing
3.3/5
Customer Service
PCB Group NPS
PCB Group's Net Promoter Score (NPS) is a 0 with 33% Promoters, 34% Passives, and 33% Detractors. Net Promoter Score tracks whether PCB Group's customers would recommend using the product based on a scale of -100 to 100.
PCB Group Overall NPS
| 33% | Promoters |
|---|---|
| 34% | Passives |
| 33% | Detractors |
PCB Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 -100 | Nov 2021 | -100 |
Jun 2022 0 | Jun 2022 | 0 |
Jul 2023 0 | Jul 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PCB Group Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of PCB Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
PCB Group Product Quality
3.5/5
PCB Group has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock PCB Group's overall Product Quality score rated by its users and customers.
PCB Group Product Information
PCB Group’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.pcb.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Hardware and Devices
PCB Group Pricing
PCB Group ROI & Value For Money
3.3/5
PCB Group has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock PCB Group's overall ROI score rated by its users and customers.
PCB Group Customer Satisfaction (CSAT)
PCB Group Customer Satisfaction (CSAT) Score
66 / 100
PCB Group has an overall Customer Satisfaction score of 66 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
34%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
PCB Group Customer Service
3.3/5
PCB Group has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock PCB Group's overall Customer Service score rated by its users and customers.
About PCB Group's Customer Service
Address
3425 Walden Avenue, Depew, NY 14043
Website
http://www.pcb.com/
Phone Number
1(716)684-0001
PCB Group as an Employer
3.9/5
PCB Group has a 3.9/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
PCB Group scored a 0 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of PCB Group would recommend the brand to a friend. ENPS measures how likely PCB Group employees would recommend working at PCB Group to a friend.
Net Promoter Score
0
NPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
