Peet's Coffee & Tea FAQs

Our beverages can vary a bit depending on the type of beverages, below is a table of the specifics:

Beverage

Small

Medium

Large

Traditional

Hot Beverages

12 oz

16 oz

20 oz

N/A

Cold Beverages

12 oz

16 oz

24 oz

N/A

Cappuccinos

10 oz

16 oz

20oz

6 oz

Peet’s support local schools and nonprofit organizations in their communities through inkind support (ground coffee, brewed coffee, tea) and silent auction certificates or coupons.

You can submit a letter of request to the store manager at your local Peet's. If you choose this approach, please include the "Donation Requirements" which listed below. It's encouraged that you submit your request at least three months in advance of your event date, as our stores tend to receive many donation requests and they need time to adequately consider each application.

If the donation request is for an event that has more than 150 attendees, please reply back to this email with the donation requirements so that we can forward it over to our Community Marketing Team for consideration as the store will not be able to fulfill a request this large.

Donation Requirements:

- Name of your school or non-profit organization

- 501c(3) Tax ID number

- The organization's mission statement

- Date of the event

- Type of in-kind request ( e.g brewed coffee, tea, beans, certificates, and etc.)

- Date when the donation must be received

- Contact name and telephone number

Due to the high volume of requests that we receive, we can only respond to the inquiries that we feel are a good fit for Peet's, as well as within our budgetary parameters.

To redeem a reward, follow the steps below.

First things first, select the coffeebar and items you would like to order

Tap on 'Review Order'

Tap the reward you want to redeem in the 'Available Rewards' section, then tap 'Redeem'

Tap the 'Checkout'

Tap on 'Order Now'

To update your contact information, log into your account on peets.com. Once logged in, go to the "Dashboard" tab and click the "Settings" option from the menu bar.

From there you can update your information, then enter your password and save! Information that you can update:

Name

Email

Phone number

As a Peetnik Rewards member, you’ll enjoy a free beverage of your choice on your birthday!

Yes! You can bring your own mug/cup for your beverage, and you will also receive a $0.10 discount for doing so.

*Please know that baristas will need to charge according to the size of the mug's oz.

To unsubscribe from our email list, press the "unsubscribe" link at the bottom of the email. Then once the new page opens up select the "Unsubscribe me from your email list. If I place an order, I understand I will still get email updates about my order status" then hit save. If you get the "Miss you already" page you have unsubscribed. If you need any assistance with this you can always reach out to Customer Experience.

You can make the following changes to your Subscription:

Billing information

Payment type (credit card)

Shipping address

Shipping method (i.e. ground delivery vs. 2-Day Air)

Items to ship

Quantity of items

Coffee grind

Date of next shipment

Delivery frequency

Put shipments on hold

Cancel a Subscription

Please note that any changes you make to your Subscription will affect all future shipments.

Note: Unfortunately there is not a way to edit the name of your subscription at this time. If you would like to change the name, you will need to cancel the subscription and start a new one.

Caffeine content falls within a range, and will vary depending on individual preparation -- below are some approximations based on our brewing recommendations:

6 ounces coffee, 100-200 mg caffeine

6 ounces decaf coffee, 4-8 mg caffeine

shot of espresso, 70 mg caffeine

shot of decaf espresso, 2 mg caffeine

You can earn points at all of our 240+ Peet’s Coffeebars nationwide. Currently, however, our partner locations (grocery locations, airports, etc) are not yet participating in the Peetnik Rewards program, nor can you earn points online at Peets.com.

A Gift Subscription is a prepaid coffee order that will ship monthly for either 3, 6, or 12 months. We offer a variety of gift subscription options:

Tasting Tours: We offer multiple "Tasting Tours", which deliver carefully selected coffees that allow your recipient to explore the world of coffee. These are delivered on a monthly schedule, which is detailed on the product page for each Tasting Tour.

K-Cup Gift Subscription: Perfect for the K-Cup lover, we offer a Dark Roast K-Cup Gift Subscription as well as a Variety K-Cup Gift Subscription so you can discover the world of coffee through our K-Cups.

Coffee Gift Subscription: Coffee gift subscriptions are available with our bestselling coffee blends, including Major Dickason's Blend, Major Dickason's Blend Decaf, House Blend, and French Roast.

With all of our gift subscriptions, you pay upfront once, and your coffee ships automatically once a month for the interval you have selected. Ground shipping is included in every gift subscription.

Explore all of our Gift Subscriptions at www.peets.com/subscriptions/gift

The app is only linked to 1 Peet's Card which is your "digital" card. You can however transfer the value from your Peet's Card to your "digital" card for mobile payment using the steps below.

Tap the Peet's Card icon at the bottom of the screen.

Tap the 'Transfer Value' button.

Enter the 14-16 card number and the 4-6 digit pin number.

Tap transfer value to confirm.

Please know that once you transfer the value off of a Peet's Card the card becomes deactivated and can no longer be used.

The free beverage reward earned after accumulating 15 points is valid for 30 day. The Welcome beverage and Birthday beverage are both valid for 14 days.

Our curated subscriptions allow you to taste coffee from all around the world! We’ve created three ways to discover the best of Peet’s with carefully crafted menus of our finest coffee beans. Each of these subscriptions is designed as a "series", featuring a new coffee every month that is curated by us and delivered fresh to your door once a month. Need help choosing which series is right for you? Explore the different options below.

Small Batch Series:When our coffee team encounters extraordinary coffees, they set aside just enough to share with others who might appreciate an incredible cup. Our Small Batch Series gives you access to these rare, limited release coffees, roasted by hand in small quantities every Wednesday.

SHOP SMALL BATCH SERIES

Single Origin Series:Our longstanding relationships with farmers across the globe allow us access to the world’s finest and rarest coffees. Our Single Origin Series showcases our best single origin coffees so you can experience the quintessential expression of a coffee terroir.

SHOP SINGLE ORIGIN SERIES

Signature Blends Series: Alfred Peet was renowned for achieving the extraordinary through his blends. His secret? Bringing together coffees so flavorful, each could stand on its own. For unparalleled complexity and nuance, look no further than our Signature Blends Series.

SHOP SIGNATURE BLENDS SERIES

Learn more about our subscriptions at www.peets.com/subscriptions

Peet's offers a number of subscription options tailored to delivering you the coffee you want, when you want it. All Peets.com subscriptions are roasted-to-order for the freshest cup and provide the ultimate flexibility to pause or cancel your order. Peet's offers two primary types of subscriptions:

Standard (Frequent Brewer) Subscriptions: For customers who know what they want, a frequent brewer subscription delivers the coffee you want, when you want it. Never run out of your favorites and get free shipping on orders $29+. Simply select the "Subscribe" option on the item product page and set up your subscription.

Curated Subscriptions: Explore the world of coffee through a curated subscription. We offer 3 types of curated subscriptions so you can discover the best of Peet's and try a new coffee every month. Our curated subscriptions include: Small Batch Series, Single Origin Series, and Signature Blend Series. Enjoy free shipping on all curated subscription orders of $29+.

To learn more, visit https://www.peets.com/subscriptions

At this time, to accumulate points you must physically 'check in' with your App or your phone number, which is independent of paying for your transaction. This allows you to use your preferred method of payment and doesn’t require you to have a gift card to participate in our program.

Be sure to follow these steps:

Tell your barista you would like to check-in

If you have the app, select the “check-in” field on the main screen

Scan the QR code that appears

If you do not have a smartphone, tell your barista the phone number that you registered with your Peetnik Rewards account when you signed up on peets.com

Complete your purchase

As a reminder: You may continue to use your uploaded or physical Peet's Card to pay for your purchase, however, the usage of the card alone will not link the transaction to your Rewards account.

Your unique PIN can be found behind the silver rectangle with wavy lines on the back of your Peet's Card and helps to protect your card. Scratch this off and your PIN will be displayed.

We're sorry to hear that your Keurig brewer is not working. We recommend that you contact the manufacturer directly to troubleshoot. You can contact Keurig's customer support team at 866.901.2739.

The vast majority of our beverages can be modified to a non-dairy vegan friendly version, usually by choosing a milk alternative, excluding whipped cream and chocolate/caramel sauces.

The exceptions are our Javivas, Havana Cappuccinos and Black Ties which cannot be made vegan.

The caffeine content varies by blend. The range is about 60-90 mg per capsule.

No. You can sign up for the program online at Peets.com/Peetnik-Rewards and use your phone number to check in and earn points. By not having the Peet's mobile app, however, you will not be able to pay with a digital Peet's Card nor view any offers available to you on the go.

Standard subscriptions (or 'Frequent Brewer' subscriptions) receive free standard ground shipping on orders $29 and above.

Note that subscription orders cannot be combined with other offers or promotions unless otherwise specified. The program is designed to give you great value every time compared to placing one-time manual orders!

At this time the free shipping on subscription orders $29 and above will only apply to your Frequent Brewer subscription. Note that you can add other non-subscription items to your subscription for a one-time purchase at no additional shipping cost.

If you do not see the order in the Order History tab, you may have checked out as a guest or using a different account. Unfortunately we are unable to retroactively add orders to the Order History section of your account.

We give our tea leaves a pressurized CO2 bath that targets the caffeine alone and keeps the tea's integrity.

ShopRunner is a third party company that Peet's partners with to offer ShopRunner members free 2-day shipping on orders of $25+. If you already have a ShopRunner account, you will need to sign into it through the Peet's website. To do this, please follow the steps below:

Click your shopping cart in the top righthand corner

Click the Checkout button

Confirm that your shipping address is correct

Under shipping method you will see the $0.00 box, in that box select the 'sign in' link

From there, the ShopRunner log in will pop up and you can enter your log in information

Know that if you click the $0.00 and it highlights brown you are logged into ShopRunner!

Please note that you must meet a $25 order minimum (before taxes) to qualify for free 2-day shipping. Not every item on peets.com is eligible for ShopRunner. Look for the ShopRunner logo on the product page to determine eligibility.

Yes. As part of our commitment to sustainability, we've partnered with g2 revolution to make it easy for you to recycle your Peet's Espresso capsules.

Request a recycling kit online or from your local Peet's Coffeebar. For more information visit https://www.peets.com/capsules-recycling-program

To place a mobile order, follow the steps below:

Click the 'Order' icon at the bottom of the screen

Tap on 'See Participating Coffeebars' and select a coffeebar

Pick and customize your favorite item(s) from our menu of beverages, beans, and baked goods.

Tap on 'Add to Order'

Tap on 'Review Order'

Apply reward (if available) and tap 'Checkout'

Tap on 'Order Now'

After you place your order, you will see the confirmation screen.

To combine multiple Peet's Cards, please call our Customer Experience Team at 1-800-999-2132 and one of our Customer Experience agents will gladly combine your card balances.

According to the USDA National Nutrient Database, black coffee prepared with tap water contains 2 calories for every 8 oz (1 cup) drink.

Because black coffee does not contain significant amounts of nutrients, it is exempt from nutrition labeling.

For more information on coffee nutritional facts, please visit: https://ndb.nal.usda.gov/ndb/foods/show/14209

Our teas are sourced primarily from China, Japan, India, Sri Lanka, Africa, and Taiwan.

Peet's Customer Experience can look up receipts that are within 90 days of purchase. Please email them at [email protected] with the location, date of purchase, total amount spent, and the payment method.

To apply a promo code to your order please follow the steps below, be sure to read the offer fully to ensure that the items you are ordering are valid with the offer.

1. Click the shopping cart icon in the upper right corner and select the 'View Cart' option.

2. Scroll down and enter your promo code in the 'Add A Promo Code' box and hit apply.

3. If the code was successful you will see the discount applied.

In the case that an error message appears stating that the code is not valid, please ensure that your items are in line with the promo, if they are and the code is still not working please reach out to our Customer Experience Team.

We're glad to hear that you would like to partner with us! Please email the details of your business does and why they would be great for Peet's to [email protected]

Mobile order ahead features Peet’s full beverage menu and an assortment of our most popular food items, beans and packaged teas.

If your credit card is being rejected, first check that all of the card details are correct, including the card number, expiration date, security code, and billing zip code. Then, check to make sure that the billing address entered matches the billing address for your payment method. If you have confirmed that all information is correct, we recommend reaching out to the credit card provider for more information.

All of our beverages come standard with 2\% milk which you can substitute for an additional fee.

NOTE: All dairy products served by Peet’s are free of BGH (bovine growth hormone)

We really want to make a consistent fair experience for all our guests and so we needed to change up the counter to make it so everybody gets in one line. This ensures that customers are served in the order that they arrive.

Order Ahead allows you to save time and avoid the line by placing a mobile order via the Peet's app, and then arrive at the coffeebar to find your order waiting for you.

After your order has been prepared by the barista your point(s) will appear in your app. You may need to refresh or navigate to another screen and then back to see your latest points balance.

The coffee you buy at www.peets.com and in Peet's coffeebars is primarily sold in 1lb (16 oz) bags. Coffee purchased at other retailers is typically offered in smaller (10.5 - 12 oz) sizes.

Additionally, when you order online at peets.com, the coffee beans you receive are roasted-to-order and shipped within 24 hours to ensure the optimal freshness. Peets.com coffee bean orders are custom ground based on your preferred brew method. Coffee purchased at other retailers has been roasted and ground in advance, with limited grind options.

We recommend you enjoy any bag of Peet's coffee within 3 months of its roasting date.

To reset your password first click the 'Sign In' button, then click the 'Forgot Password' link. You will be taken to a new page to enter your email address, then a reset link will be sent to your email.

On the day your order is scheduled to ship, a shipment confirmation email will be sent to the email address used to place your order. To view your tracking information, just click on the link to track the progress of your shipment and sit back, relax, and let UPS or USPS do all the work!

To reset your password you must first go to the sign in screen, then click the "Forgot your password" link located above the in button. You can also use the link below:

https://www.peets.com/customer/account/forgotpassword/

Keurig Green Mountain, who packages our cups, is currently working to develop a more environmentally-friendly product, and has committed to producing a fully recyclable cup by 2020.

You can learn more about the recyclable cup and how to recycle by clicking here.

Yes! We offer a small drip coffee or tea with a purchase of a half pound of beans or more, a box of K-Cups, capsules, or packaged tea. If you are getting a specialty beverage the price of a small coffee can be applied towards your beverage.

Peet's baristas brew fresh coffee every 30 minutes to ensure that you always get a fresh cup.

Our coffee, tea, and beverage ingredients are inherently gluten-free, however our drinks are crafted in an environment where gluten is present. Our employees are trained to reduce the possibility of cross-contamination, but our drinks are not certified gluten-free.Individuals with gluten sensitivities should consult their doctor before consuming grain-based products and products crafted near gluten.

(The one exception is our Genmai Cha, a Japanese green tea, which includes includes toasted rice, and therefore contains rice gluten)

No, our breakfast sandwiches must be heated at the time of purchase for safety reasons.

We use local bakeries for all of our pastries, which results in different offerings in each region.