PENFED Credit Union – Customer Service and Adequate response to inquiries have been a member for over four decades and now considering going elsewhere and moving accounts as the customer service has been declining.

PENFED Credit Union

EMPLOYEE PARTICIPANTS: 19

TOTAL RATINGS: 145

CEO

Customer Service and Adequate response to inquiries have been a member for over four decades and now considering going elsewhere and moving accounts as the customer service has been declining.

Other Employee Reviews for PENFED Credit Union

Briefly describe your overall experience at your company

Worst experience in my career. No opportunity to advance, micromanaged, unqualified managers in some areas, management lies, ZERO and I mean ZERO EQ ability among superiors and employees. No collaboration among departments, no communication among managers and employees or with other departments.

What can this brand most improve?

Follow through. I've been waiting to SIGN my loan since late May and there's a problem with the website and no one can seem to make it happen

Briefly describe your overall experience at your company

Great team, benefits and culture. Very solid support.

Briefly describe your overall experience at your company

It is fun to work there

What can this brand most improve?

Better tracking of when they send replacement cards out.

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PENFED Credit Union – Customer Service and Adequate response to inquiries have been a member for over four decades and now considering going elsewhere and moving accounts as the customer service has been declining.

Customer Service and Adequate response to inquiries have been a member for over four decades and now considering going elsewhere and moving accounts as the customer service has been declining.

Other Employee Reviews for PENFED Credit Union

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