-7
NPS
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Penn National Gaming
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About Penn National Gaming's Brand
Penn National Gaming, Inc. (Penn National) is a diversified owner and manager of gaming
Brand at a Glance
73%
Customer Loyalty
3.1/5
Product Quality
3.2/5
Pricing
3.2/5
Customer Service
Penn National Gaming NPS
Penn National Gaming's Net Promoter Score (NPS) is a -7 with 41% Promoters, 11% Passives, and 48% Detractors. Net Promoter Score tracks whether Penn National Gaming's customers would recommend using the product based on a scale of -100 to 100.
Penn National Gaming Overall NPS
| 41% | Promoters |
|---|---|
| 11% | Passives |
| 48% | Detractors |
Penn National Gaming NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 -5 | Mar 2023 | -5 |
Apr 2023 -5 | Apr 2023 | -5 |
May 2023 -6 | May 2023 | -6 |
Jun 2023 -8 | Jun 2023 | -8 |
Oct 2023 -4 | Oct 2023 | -4 |
Dec 2023 -9 | Dec 2023 | -9 |
Mar 2024 -13 | Mar 2024 | -13 |
Jun 2024 -10 | Jun 2024 | -10 |
Jul 2024 -8 | Jul 2024 | -8 |
Sep 2024 -10 | Sep 2024 | -10 |
Feb 2025 -9 | Feb 2025 | -9 |
Jun 2025 -7 | Jun 2025 | -7 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Penn National Gaming NPS by Gender
Male customers rated Penn National Gaming's NPS 13 points higher than Female customers.
Male
-13
Penn National Gaming's NPS was rated -13 by Male customers on Comparably.
40%
Promoters
7%
Passives
53%
Detractors
Female
-26
Penn National Gaming's NPS was rated -26 by Female customers on Comparably.
37%
Promoters
0%
Passives
63%
Detractors
Penn National Gaming NPS by Ethnicity
Penn National Gaming's NPS was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -28 | Caucasian | -28 |
African American/Black -50 | African American/Black | -50 |
Penn National Gaming NPS by Age
Penn National Gaming's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
Penn National Gaming NPS by Usage
Penn National Gaming's NPS was rated the highest by customers who have used Penn National Gaming's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -51 | Less than 1 Year | -51 |
1 to 2 Years 50 | 1 to 2 Years | 50 |
2 to 5 Years -14 | 2 to 5 Years | -14 |
5 to 10 Years -34 | 5 to 10 Years | -34 |
Over 10 Years -20 | Over 10 Years | -20 |
Penn National Gaming Customer Reviews
Out of the 4 Penn National Gaming customer reviews 2 were positive and 2 were constructive. Penn National Gaming customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Penn National Gaming Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Penn National Gaming users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Penn National Gaming Customer Loyalty Score by Gender
Female customers rated Penn National Gaming's Customer Loyalty score 8% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Penn National Gaming.
Male
70%
Yes
Female
78%
Yes
Penn National Gaming Customer Loyalty Score by Ethnicity
Penn National Gaming's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Penn National Gaming.
75
out of 100
Caucasian
55
out of 100
African American/Black
Penn National Gaming Customer Loyalty Score by Age
Penn National Gaming's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Penn National Gaming.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 64% | 18-25 | 64% |
31-35 40% | 31-35 | 40% |
41-45 55% | 41-45 | 55% |
56-60 70% | 56-60 | 70% |
Penn National Gaming Customer Loyalty Score by Usage
Penn National Gaming's Customer Loyalty score was rated the highest by customers who have used Penn National Gaming's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Penn National Gaming Customer Loyalty Score by Industry
Penn National Gaming's Customer Loyalty score was rated 70% by both Accounting and Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Penn National Gaming Product Quality
3.1/5
Penn National Gaming has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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Penn National Gaming Product Information
Penn National Gaming’s product quality score is a 3.1 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Penn National Gaming's product the highest. Reviewers from the Tech industry rated Penn National Gaming the lowest at 3.1.
- Website
- http://www.pngaming.com
- Company Size
- 10,000+ Employees
Industry
Tech
Gaming
SaaS
Sports & Entertainment
Quick Insights into Penn National Gaming Product Quality
Penn National Gaming's Product Quality score was rated highest by customers who have used Penn National Gaming's products/services for 1 to 2 Years, and rated lowest by customers ages 31-35.
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Ranked Penn National Gaming Product Quality the Highest
Ranked Penn National Gaming Product Quality the Lowest
Penn National Gaming Product Quality Score by Gender
Male customers rated Penn National Gaming's Product Quality score 0.6 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Penn National Gaming.
Male
3/5
Female
2.4/5
Penn National Gaming Product Quality Score by Ethnicity
Penn National Gaming's Product Quality score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Penn National Gaming.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
African American/Black 2.1 | African American/Black | 2.1 |
Penn National Gaming Product Quality Score by Age
Penn National Gaming's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Penn National Gaming.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
31-35 1.8 | 31-35 | 1.8 |
41-45 2.5 | 41-45 | 2.5 |
56-60 2.6 | 56-60 | 2.6 |
Penn National Gaming Product Quality Score by Usage
Penn National Gaming's Product Quality score was rated the highest by customers who have used Penn National Gaming's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Penn National Gaming Product Quality Score by Industry
Penn National Gaming's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Penn National Gaming Pricing
Penn National Gaming ROI & Value For Money
3.2/5
Penn National Gaming has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Penn National Gaming's overall ROI score rated by its users and customers.
Penn National Gaming Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Tech industry think that they had the lowest ROI from Penn National Gaming.
Quick Insights into Penn National Gaming ROI
Penn National Gaming's ROI score was rated highest by customers from the Accounting industry, and rated lowest by customers ages 56-60.
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Ranked Penn National Gaming ROI the Highest
Ranked Penn National Gaming ROI the Lowest
Penn National Gaming ROI Score by Gender
Male customers rated Penn National Gaming's ROI score 0.7 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Penn National Gaming.
Male
3.1/5
Female
2.4/5
Penn National Gaming ROI Score by Ethnicity
Penn National Gaming's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Penn National Gaming.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
African American/Black 2.6 | African American/Black | 2.6 |
Penn National Gaming ROI Score by Age
Penn National Gaming's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Penn National Gaming.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
31-35 3 | 31-35 | 3 |
41-45 2.1 | 41-45 | 2.1 |
56-60 2.1 | 56-60 | 2.1 |
Penn National Gaming ROI Score by Usage
Penn National Gaming's ROI score was rated the highest by customers who have used Penn National Gaming's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Penn National Gaming ROI Score by Industry
Penn National Gaming's ROI score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Penn National Gaming Customer Satisfaction (CSAT)
Penn National Gaming Customer Satisfaction (CSAT) Score
44 / 100
Penn National Gaming has an overall Customer Satisfaction score of 44 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
41%
Satisfied
3%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
10%
Very Dissatisfied
31%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Penn National Gaming Customer Satisfaction
Penn National Gaming's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by African American/Black customers.
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Ranked Penn National Gaming Customer Satisfaction the Highest
Ranked Penn National Gaming Customer Satisfaction the Lowest
Penn National Gaming Customer Satisfaction Score by Gender
Female customers rated Penn National Gaming's Customer Satisfaction score 3 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Penn National Gaming.
40 / 100
MaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 10% | |
Very Dissatisfied | 30% |
43 / 100
FemaleVery Satisfied | 43% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 57% |
Penn National Gaming Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Penn National Gaming's Customer Satisfaction (CSAT) score was rated 38% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Penn National Gaming.
38 / 100
Very Satisfied
38%
Satisfied
0%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
0%
Very Dissatisfied
49%
CSAT according to African American/Black
Penn National Gaming's Customer Satisfaction (CSAT) score was rated 25% according to African American/Black users and customers.
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25 / 100
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
50%
Penn National Gaming Customer Satisfaction Score by Age
Penn National Gaming's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Penn National Gaming.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 75% | |||||||||||||||
| 41-45 | 25% | |||||||||||||||
| 56-60 | 33% |
Penn National Gaming Customer Satisfaction Score by Usage
Penn National Gaming's Customer Satisfaction score was rated the highest by customers who have used Penn National Gaming's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Penn National Gaming Customer Service
3.2/5
Penn National Gaming has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Penn National Gaming's Customer Service
Address
Reading, PA
Website
http://www.pngaming.com
Phone Number
(610) 373-2400
Quick Insights into Penn National Gaming Customer Service
Penn National Gaming's Customer Service score was rated highest by customers who have used Penn National Gaming's products/services for 1 to 2 Years, and rated lowest by customers ages 41-45.
Sign Up to unlock insights into how customers have ranked Penn National Gaming's Customer Service score.
Ranked Penn National Gaming Customer Service the Highest
Ranked Penn National Gaming Customer Service the Lowest
Penn National Gaming Customer Service Score by Gender
Male customers rated Penn National Gaming's Customer Service score 0.3 stars higher than Female customers.
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Male
3/5
Female
2.7/5
Penn National Gaming Customer Service Score by Ethnicity
Penn National Gaming's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Penn National Gaming.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
African American/Black 2.6 | African American/Black | 2.6 |
Penn National Gaming Customer Service Score by Age
Penn National Gaming's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Penn National Gaming.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
31-35 3.3 | 31-35 | 3.3 |
41-45 2.1 | 41-45 | 2.1 |
56-60 2.5 | 56-60 | 2.5 |
Penn National Gaming Customer Service Score by Usage
Penn National Gaming's Customer Service score was rated the highest by customers who have used Penn National Gaming's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Penn National Gaming Customer Service Score by Industry
Penn National Gaming's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Penn National Gaming as an Employer
2.8/5
Penn National Gaming has a 2.8/5 stars for its overall company culture rated by their employees
bottom
40%
CEO of Penn National Gaming
In the Bottom 40% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Penn National Gaming scored a -7 for Net Promoter Score and a -11 for Employee Net Promoter Score. NPS gauges how likely a customer of Penn National Gaming would recommend the brand to a friend. ENPS measures how likely Penn National Gaming employees would recommend working at Penn National Gaming to a friend.
Net Promoter Score
-7
NPS Score
| 41% | Promoters |
|---|---|
| 11% | Passive |
| 48% | Detractors |
Employee Net Promoter Score
-11
eNPS Score
| 36% | Promoters |
|---|---|
| 17% | Passive |
| 47% | Detractors |
