19
NPS
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Pepco Holdings
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About Pepco Holdings' Brand
Largest energy delivery companies in the Mid-Atlantic region
Brand at a Glance
59%
Customer Loyalty
3.2/5
Product Quality
3.2/5
Pricing
3.2/5
Customer Service
Pepco Holdings NPS
Pepco Holdings's Net Promoter Score (NPS) is a 19 with 55% Promoters, 9% Passives, and 36% Detractors. Net Promoter Score tracks whether Pepco Holdings's customers would recommend using the product based on a scale of -100 to 100.
Pepco Holdings Overall NPS
| 55% | Promoters |
|---|---|
| 9% | Passives |
| 36% | Detractors |
Pepco Holdings NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 0 | Jul 2022 | 0 |
Oct 2022 0 | Oct 2022 | 0 |
Nov 2022 -9 | Nov 2022 | -9 |
Dec 2022 0 | Dec 2022 | 0 |
Jan 2023 6 | Jan 2023 | 6 |
Mar 2023 13 | Mar 2023 | 13 |
May 2023 16 | May 2023 | 16 |
May 2024 22 | May 2024 | 22 |
Feb 2025 25 | Feb 2025 | 25 |
Oct 2025 30 | Oct 2025 | 30 |
Jan 2026 24 | Jan 2026 | 24 |
Mar 2026 18 | Mar 2026 | 18 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Pepco Holdings NPS by Gender
Pepco Holdings's NPS was rated 25 by Female customers on Comparably.
Female
25
Pepco Holdings's NPS was rated 25 by Female customers on Comparably.
50%
Promoters
25%
Passives
25%
Detractors
Male
N/A
Pepco Holdings's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Pepco Holdings Customer Loyalty
59%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
59% of Pepco Holdings users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Pepco Holdings Customer Loyalty Score by Gender
Pepco Holdings's Customer Loyalty score was rated 33 by Female customers on Comparably.
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Female
33%
Yes
Male
N/A
Yes
Pepco Holdings Product Quality
3.2/5
Pepco Holdings has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Pepco Holdings Product Information
Pepco Holdings’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Company Size
- 5,001-10,000 Employees
Industry
Energy
Quick Insights into Pepco Holdings Product Quality
Pepco Holdings's Product Quality score was rated highest by Female customers.
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Ranked Pepco Holdings Product Quality the Highest
Pepco Holdings Product Quality Score by Gender
Pepco Holdings's Product Quality score was rated 3.4 by Female customers on Comparably.
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Female
3.4/5
Male
N/A
Pepco Holdings Pricing
Pepco Holdings ROI & Value For Money
3.2/5
Pepco Holdings has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Quick Insights into Pepco Holdings ROI
Pepco Holdings's ROI score was rated highest by Female customers.
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Ranked Pepco Holdings ROI the Highest
Pepco Holdings ROI Score by Gender
Pepco Holdings's ROI score was rated 3.6 by Female customers on Comparably.
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Female
3.6/5
Male
N/A
Pepco Holdings Customer Satisfaction (CSAT)
Pepco Holdings Customer Satisfaction (CSAT) Score
61 / 100
Pepco Holdings has an overall Customer Satisfaction score of 61 rated by its users and customers.
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Very Satisfied
39%
Satisfied
22%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
6%
Very Dissatisfied
22%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Pepco Holdings Customer Satisfaction
Pepco Holdings's Customer Satisfaction score was rated highest by Female customers.
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Ranked Pepco Holdings Customer Satisfaction the Highest
Pepco Holdings Customer Satisfaction Score by Gender
Pepco Holdings's Customer Satisfaction score was rated 75 by Female customers on Comparably.
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75 / 100
FemaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
Pepco Holdings Customer Service
3.2/5
Pepco Holdings has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Pepco Holdings's Customer Service
Address
701 Ninth Street, N.W., Washington, DC
Website
http://www.pepcoholdings.com/
Quick Insights into Pepco Holdings Customer Service
Pepco Holdings's Customer Service score was rated highest by Female customers.
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Ranked Pepco Holdings Customer Service the Highest
Pepco Holdings Customer Service Score by Gender
Pepco Holdings's Customer Service score was rated 3.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Pepco Holdings.
Female
3.5/5
Male
N/A
Pepco Holdings as an Employer
2.8/5
Pepco Holdings has a 2.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Pepco Holdings scored a 19 for Net Promoter Score and a 5 for Employee Net Promoter Score. NPS gauges how likely a customer of Pepco Holdings would recommend the brand to a friend. ENPS measures how likely Pepco Holdings employees would recommend working at Pepco Holdings to a friend.
Net Promoter Score
19
NPS Score
| 55% | Promoters |
|---|---|
| 9% | Passive |
| 36% | Detractors |
Employee Net Promoter Score
5
eNPS Score
| 43% | Promoters |
|---|---|
| 19% | Passive |
| 38% | Detractors |
