-16
NPS
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Persefoni
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About Persefoni's Brand
Persefoni, Inc. is the leading Climate Management & Accounting Platform (CMAP). The company's Software-as-a-Service solutions enable enterprises and financial institutions to meet stakeholder and regulatory climate disclosure requirements with the highest degree of trust, transparency, and ease. As the ERP of Carbon, the Persefoni platform provides users a single source of carbon truth across their organization, enabling them to manage their carbon transactions and inventory with the same rigor and confidence as their financial transactions. Persefoni solutions help turn consumption and emissions data into action, enabling real and significant progress toward a lower organizational footprint. Persefoni is backed by a number of experienced investors including The Rice Investment Group, Prelude Ventures, TPG's The Rise Fund, Électricité de France, Bain & Company, Sumitomo Mitsui Banking, NGP Energy Technology Partners, Sallyport Investments, Parkway Venture Capital, Clearvision Venture
Brand at a Glance
60%
Customer Loyalty
4.1/5
Product Quality
4/5
Pricing
3.9/5
Customer Service
Persefoni NPS
Persefoni's Net Promoter Score (NPS) is a -16 with 17% Promoters, 50% Passives, and 33% Detractors. Net Promoter Score tracks whether Persefoni's customers would recommend using the product based on a scale of -100 to 100.
Persefoni Overall NPS
| 17% | Promoters |
|---|---|
| 50% | Passives |
| 33% | Detractors |
Persefoni NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 -100 | Dec 2022 | -100 |
Jan 2023 -50 | Jan 2023 | -50 |
Jun 2024 -33 | Jun 2024 | -33 |
Nov 2024 -50 | Nov 2024 | -50 |
May 2025 -20 | May 2025 | -20 |
Mar 2026 -17 | Mar 2026 | -17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Persefoni NPS by Usage
Persefoni's NPS was rated 0 points by customers who have used Persefoni's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
Persefoni Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Persefoni users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Persefoni Customer Loyalty Score by Usage
Persefoni's Customer Loyalty score was rated 40% by customers who have used Persefoni's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Persefoni Product Quality
4.1/5
Persefoni has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Persefoni's overall Product Quality score rated by its users and customers.
Persefoni Product Information
Persefoni’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- https://persefoni.com/
- Company Size
- 201-500 Employees
Industry
Tech
SaaS
Quick Insights into Persefoni Product Quality
Persefoni's Product Quality score was rated highest by customers who have used Persefoni's products/services for Less than 1 Year.
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Ranked Persefoni Product Quality the Highest
Persefoni Product Quality Score by Usage
Persefoni's Product Quality score was rated 4.3 stars by customers who have used Persefoni's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Persefoni Pricing
Persefoni ROI & Value For Money
4/5
Persefoni has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Quick Insights into Persefoni ROI
Persefoni's ROI score was rated highest by customers who have used Persefoni's products/services for Less than 1 Year.
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Ranked Persefoni ROI the Highest
Persefoni ROI Score by Usage
Persefoni's ROI score was rated 4.1 stars by customers who have used Persefoni's products/services for Less than 1 Year.
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Persefoni Customer Satisfaction (CSAT)
Persefoni Customer Satisfaction (CSAT) Score
100 / 100
Persefoni has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
60%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Persefoni Customer Satisfaction
Persefoni's Customer Satisfaction score was rated highest by customers who have used Persefoni's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Persefoni's Customer Satisfaction.
Ranked Persefoni Customer Satisfaction the Highest
Persefoni Customer Satisfaction Score by Usage
Persefoni's Customer Satisfaction score was rated 100 points by customers who have used Persefoni's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Persefoni Customer Service
3.9/5
Persefoni has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Persefoni's Customer Service
Address
2415 W Broadway Rd, Mesa, AZ 85202
Website
https://persefoni.com/
Persefoni's Social Links
Quick Insights into Persefoni Customer Service
Persefoni's Customer Service score was rated highest by customers who have used Persefoni's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Persefoni's Customer Service score.
Ranked Persefoni Customer Service the Highest
Persefoni Customer Service Score by Usage
Persefoni's Customer Service score was rated 4.1 stars by customers who have used Persefoni's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Persefoni as an Employer
4.6/5
Persefoni has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Persefoni scored a -16 for Net Promoter Score and a 66 for Employee Net Promoter Score. NPS gauges how likely a customer of Persefoni would recommend the brand to a friend. ENPS measures how likely Persefoni employees would recommend working at Persefoni to a friend.
Net Promoter Score
-16
NPS Score
| 17% | Promoters |
|---|---|
| 50% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
66
eNPS Score
| 79% | Promoters |
|---|---|
| 8% | Passive |
| 13% | Detractors |
