-100
NPS
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Petal
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About Petal's Brand
Traditional banks often overlook millions of data points that could help you get approved. At Petal, we analyze your banking history and transform it into a Cash Score — an alternative measure of your creditworthiness based on income, savings, and spending history. This allows more people to be approved with better rates, even if they've never had credit before.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Petal NPS
Petal's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Petal's customers would recommend using the product based on a scale of -100 to 100.
Petal Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Petal NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 -100 | Aug 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Petal Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Petal users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Petal Product Quality
1.5/5
Petal has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Petal's overall Product Quality score rated by its users and customers.
Petal Product Information
Petal’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://petalcard.com
- Company Size
- 51-200 Employees
Industry
Tech
FinTech
Petal Pricing
Petal ROI & Value For Money
1.5/5
Petal has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Petal's overall ROI score rated by its users and customers.
Petal Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Petal Customer Service
1.5/5
Petal has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Petal's overall Customer Service score rated by its users and customers.
About Petal's Customer Service
Address
233 Spring St, York, NY 10013
Website
http://petalcard.com
Petal's Social Links
Petal as an Employer
4.1/5
Petal has a 4.1/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
Petal scored a -100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Petal would recommend the brand to a friend. ENPS measures how likely Petal employees would recommend working at Petal to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
