39
NPS
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Peter Millar
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About Peter Millar's Brand
PeterMillar.com for luxury menswear, womenswear, outerwear, button downs, shoes, accessories, and performance apparel.
Brand at a Glance
77%
Customer Loyalty
4.2/5
Product Quality
4/5
Pricing
4/5
Customer Service
Peter Millar NPS
Peter Millar's Net Promoter Score (NPS) is a 39 with 66% Promoters, 7% Passives, and 27% Detractors. Net Promoter Score tracks whether Peter Millar's customers would recommend using the product based on a scale of -100 to 100.
Peter Millar Overall NPS
| 66% | Promoters |
|---|---|
| 7% | Passives |
| 27% | Detractors |
Peter Millar NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2024 50 | Jun 2024 | 50 |
Jul 2024 50 | Jul 2024 | 50 |
Sep 2024 51 | Sep 2024 | 51 |
Oct 2024 57 | Oct 2024 | 57 |
Dec 2024 57 | Dec 2024 | 57 |
Jan 2025 56 | Jan 2025 | 56 |
Feb 2025 50 | Feb 2025 | 50 |
Oct 2025 44 | Oct 2025 | 44 |
Nov 2025 45 | Nov 2025 | 45 |
Jan 2026 43 | Jan 2026 | 43 |
Feb 2026 43 | Feb 2026 | 43 |
Apr 2026 39 | Apr 2026 | 39 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Peter Millar NPS by Gender
Peter Millar's NPS was rated 60 by Male customers on Comparably.
Male
60
Peter Millar's NPS was rated 60 by Male customers on Comparably.
80%
Promoters
0%
Passives
20%
Detractors
Female
N/A
Peter Millar's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Peter Millar NPS by Ethnicity
Peter Millar's NPS was rated 56 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 56 | Caucasian | 56 |
Peter Millar NPS by Usage
Peter Millar's NPS was rated 100 points by customers who have used Peter Millar's products/services for 5 to 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years 100 | 5 to 10 Years | 100 |
Peter Millar Customer Reviews
Out of the 2 Peter Millar customer reviews 2 were positive and 0 were constructive. Peter Millar customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Peter Millar Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of Peter Millar users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Peter Millar Customer Loyalty Score by Gender
Peter Millar's Customer Loyalty score was rated 82 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Peter Millar.
Male
82%
Yes
Female
N/A
Yes
Peter Millar Customer Loyalty Score by Ethnicity
Peter Millar's Customer Loyalty score was rated 80% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Peter Millar.
80
out of 100
Caucasian
Peter Millar Customer Loyalty Score by Usage
Peter Millar's Customer Loyalty score was rated 100% by customers who have used Peter Millar's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Peter Millar Product Quality
4.2/5
Peter Millar has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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Peter Millar Product Information
Peter Millar’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- http://www.petermillar.com/
- Company Size
- 51-200 Employees
Industry
Tech
Fashion and Beauty
Quick Insights into Peter Millar Product Quality
Peter Millar's Product Quality score was rated highest by customers who have used Peter Millar's products/services for 5 to 10 Years.
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Ranked Peter Millar Product Quality the Highest
Peter Millar Product Quality Score by Gender
Peter Millar's Product Quality score was rated 4.4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Peter Millar.
Male
4.4/5
Female
N/A
Peter Millar Product Quality Score by Ethnicity
Peter Millar's Product Quality score was rated 4.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Peter Millar.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.4 | Caucasian | 4.4 |
Peter Millar Product Quality Score by Usage
Peter Millar's Product Quality score was rated 5 stars by customers who have used Peter Millar's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Peter Millar Pricing
Peter Millar ROI & Value For Money
4/5
Peter Millar has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Quick Insights into Peter Millar ROI
Peter Millar's ROI score was rated highest by Male customers.
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Ranked Peter Millar ROI the Highest
Peter Millar ROI Score by Gender
Peter Millar's ROI score was rated 4.4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Peter Millar.
Male
4.4/5
Female
N/A
Peter Millar ROI Score by Ethnicity
Peter Millar's ROI score was rated 4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Peter Millar.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
Peter Millar ROI Score by Usage
Peter Millar's ROI score was rated 4.3 stars by customers who have used Peter Millar's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Peter Millar Customer Satisfaction (CSAT)
Peter Millar Customer Satisfaction (CSAT) Score
74 / 100
Peter Millar has an overall Customer Satisfaction score of 74 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
54%
Satisfied
20%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
9%
Very Dissatisfied
9%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Peter Millar Customer Satisfaction
Peter Millar's Customer Satisfaction score was rated highest by customers who have used Peter Millar's products/services for 5 to 10 Years.
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Ranked Peter Millar Customer Satisfaction the Highest
Peter Millar Customer Satisfaction Score by Gender
Peter Millar's Customer Satisfaction score was rated 70 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Peter Millar.
70 / 100
MaleVery Satisfied | 60% | |
|---|---|---|
Satisfied | 10% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 10% | |
Very Dissatisfied | 20% |
Peter Millar Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Peter Millar's Customer Satisfaction (CSAT) score was rated 78% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Peter Millar.
78 / 100
Very Satisfied
67%
Satisfied
11%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
11%
Very Dissatisfied
11%
Peter Millar Customer Satisfaction Score by Usage
Peter Millar's Customer Satisfaction score was rated 100 points by customers who have used Peter Millar's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Peter Millar Customer Service
4/5
Peter Millar has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Peter Millar's Customer Service
Address
4300 Emperor Blvd, Suite 100, Durham, NC
Website
http://www.petermillar.com/
Phone Number
919-465-0155
Quick Insights into Peter Millar Customer Service
Peter Millar's Customer Service score was rated highest by customers who have used Peter Millar's products/services for 5 to 10 Years.
Sign Up to unlock insights into how customers have ranked Peter Millar's Customer Service score.
Ranked Peter Millar Customer Service the Highest
Peter Millar Customer Service Score by Gender
Peter Millar's Customer Service score was rated 4.4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Peter Millar.
Male
4.4/5
Female
N/A
Peter Millar Customer Service Score by Ethnicity
Peter Millar's Customer Service score was rated 4.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Peter Millar.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
Peter Millar Customer Service Score by Usage
Peter Millar's Customer Service score was rated 4.8 stars by customers who have used Peter Millar's products/services for 5 to 10 Years.
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Peter Millar as an Employer
3.5/5
Peter Millar has a 3.5/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Peter Millar scored a 39 for Net Promoter Score and a 13 for Employee Net Promoter Score. NPS gauges how likely a customer of Peter Millar would recommend the brand to a friend. ENPS measures how likely Peter Millar employees would recommend working at Peter Millar to a friend.
Net Promoter Score
39
NPS Score
| 66% | Promoters |
|---|---|
| 7% | Passive |
| 27% | Detractors |
Employee Net Promoter Score
13
eNPS Score
| 54% | Promoters |
|---|---|
| 5% | Passive |
| 41% | Detractors |
