57
NPS
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PEX Card
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About PEX Card's Brand
PEX Card is a corporate prepaid card solution provider for small and medium sized companies to control employee spending.
Brand at a Glance
100%
Customer Loyalty
4.7/5
Product Quality
4.5/5
Pricing
5/5
Customer Service
PEX Card NPS
PEX Card's Net Promoter Score (NPS) is a 57 with 71% Promoters, 15% Passives, and 14% Detractors. Net Promoter Score tracks whether PEX Card's customers would recommend using the product based on a scale of -100 to 100.
PEX Card Overall NPS
| 71% | Promoters |
|---|---|
| 15% | Passives |
| 14% | Detractors |
PEX Card NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 57 | Aug 2020 | 57 |
May 2024 55 | May 2024 | 55 |
May 2026 57 | May 2026 | 57 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PEX Card NPS by Usage
PEX Card's NPS was rated the highest by customers who have used PEX Card's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 37 | Less than 1 Year | 37 |
2 to 5 Years 83 | 2 to 5 Years | 83 |
PEX Card Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of PEX Card users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
PEX Card Product Quality
4.7/5
PEX Card has an overall Product Quality score of 4.7 out of 5 stars rated by its users and customers.
Sign Up to unlock PEX Card's overall Product Quality score rated by its users and customers.
PEX Card Product Information
PEX Card serves markets in the United States. PEX Card supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
PEX Card’s product quality score is a 4.7 out of 5 as rated by its users and customers.
- Website
- http://www.pexcard.com
- Company Size
- 51-200 Employees
Industry
Tech
Mobile App
SaaS
Languages Supported
English
Product Type
Payment Management Software
Payment Gateway Software
Expense Management Software
Church Accounting Software
PEX Card Pricing
PEX Card ROI & Value For Money
4.5/5
PEX Card has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock PEX Card's overall ROI score rated by its users and customers.
PEX Card Pricing Plans
PEX Card has a pricing structure that accommodates small, medium, and large businesses. Starting from $8/month, PEX Card uses a subscription model and offers the following: $8.00 per card per month, $49.95 one-time set up fee, and No fees when you spend more than $50,000 in a month*.
Who Uses PEX Card?
Small Businesses
Medium Businesses
Large Enterprises
PEX Card Customer Satisfaction (CSAT)
PEX Card Customer Satisfaction (CSAT) Score
100 / 100
PEX Card has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
PEX Card Customer Service
5/5
PEX Card has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About PEX Card's Customer Service
Address
1375 Broadway, 10th floor, New York City, NY
Website
http://www.pexcard.com
Consumer vs. Employees
PEX Card scored a 57 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of PEX Card would recommend the brand to a friend. ENPS measures how likely PEX Card employees would recommend working at PEX Card to a friend.
Net Promoter Score
57
NPS Score
| 71% | Promoters |
|---|---|
| 15% | Passive |
| 14% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
