78
NPS
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Brand Page
Pharmavite
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About Pharmavite's Brand
Brand at a Glance
76%
Customer Loyalty
4.4/5
Product Quality
4.3/5
Pricing
4.3/5
Customer Service
Pharmavite CMO
Pharmavite NPS
Pharmavite's Net Promoter Score (NPS) is a 78 with 89% Promoters, 0% Passives, and 11% Detractors. Net Promoter Score tracks whether Pharmavite's customers would recommend using the product based on a scale of -100 to 100.
Pharmavite Overall NPS
| 89% | Promoters |
|---|---|
| 0% | Passives |
| 11% | Detractors |
Pharmavite NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 100 | Apr 2021 | 100 |
Oct 2021 0 | Oct 2021 | 0 |
Feb 2022 33 | Feb 2022 | 33 |
Mar 2022 50 | Mar 2022 | 50 |
Jun 2022 60 | Jun 2022 | 60 |
Jul 2023 67 | Jul 2023 | 67 |
Jun 2024 71 | Jun 2024 | 71 |
Feb 2025 75 | Feb 2025 | 75 |
Apr 2026 77 | Apr 2026 | 77 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Pharmavite Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Pharmavite users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Pharmavite Product Quality
4.4/5
Pharmavite has an overall Product Quality score of 4.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Pharmavite's overall Product Quality score rated by its users and customers.
Pharmavite Product Information
Pharmavite’s product quality score is a 4.4 out of 5 as rated by its users and customers.
- Website
- http://www.pharmavite.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Food and Beverages
Healthcare
Pharmavite Pricing
Pharmavite ROI & Value For Money
4.3/5
Pharmavite has a value for money and ROI score of 4.3 out of 5 stars rated by its users and customers.
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Pharmavite Customer Satisfaction (CSAT)
Pharmavite Customer Satisfaction (CSAT) Score
71 / 100
Pharmavite has an overall Customer Satisfaction score of 71 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
71%
Satisfied
0%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
15%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Pharmavite Customer Service
4.3/5
Pharmavite has an overall Customer Service score of 4.3 out of 5 stars rated by its users and customers.
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About Pharmavite's Customer Service
Address
Northridge, CA
Website
http://www.pharmavite.com
Phone Number
8182216226
Pharmavite as an Employer
3.8/5
Pharmavite has a 3.8/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Pharmavite scored a 78 for Net Promoter Score and a 14 for Employee Net Promoter Score. NPS gauges how likely a customer of Pharmavite would recommend the brand to a friend. ENPS measures how likely Pharmavite employees would recommend working at Pharmavite to a friend.
Net Promoter Score
78
NPS Score
| 89% | Promoters |
|---|---|
| 0% | Passive |
| 11% | Detractors |
Employee Net Promoter Score
14
eNPS Score
| 47% | Promoters |
|---|---|
| 20% | Passive |
| 33% | Detractors |
