-70
NPS
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Phil Long
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About Phil Long's Brand
Our most important asset at Phil Long Ford of Denver is our customer!
Brand at a Glance
43%
Customer Loyalty
1.6/5
Product Quality
1.6/5
Pricing
1.5/5
Customer Service
Phil Long NPS
Phil Long's Net Promoter Score (NPS) is a -70 with 10% Promoters, 10% Passives, and 80% Detractors. Net Promoter Score tracks whether Phil Long's customers would recommend using the product based on a scale of -100 to 100.
Phil Long Overall NPS
| 10% | Promoters |
|---|---|
| 10% | Passives |
| 80% | Detractors |
Phil Long NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 -100 | Mar 2023 | -100 |
May 2023 -100 | May 2023 | -100 |
Nov 2023 -100 | Nov 2023 | -100 |
Dec 2023 -83 | Dec 2023 | -83 |
Feb 2024 -57 | Feb 2024 | -57 |
Mar 2024 -63 | Mar 2024 | -63 |
May 2024 -70 | May 2024 | -70 |
Sep 2024 -64 | Sep 2024 | -64 |
Oct 2024 -66 | Oct 2024 | -66 |
Nov 2024 -66 | Nov 2024 | -66 |
May 2025 -69 | May 2025 | -69 |
Nov 2025 -70 | Nov 2025 | -70 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Phil Long NPS by Ethnicity
Phil Long's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Phil Long NPS by Usage
Phil Long's NPS was rated -100 points by customers who have used Phil Long's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
Phil Long Customer Reviews
Out of the 2 Phil Long customer reviews 0 were positive and 2 were constructive. Phil Long customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Phil Long Customer Loyalty
43%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
43% of Phil Long users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Phil Long Customer Loyalty Score by Ethnicity
Phil Long's Customer Loyalty score was rated 28% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Phil Long.
28
out of 100
Caucasian
Phil Long Customer Loyalty Score by Usage
Phil Long's Customer Loyalty score was rated 25% by customers who have used Phil Long's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Phil Long Product Quality
1.6/5
Phil Long has an overall Product Quality score of 1.6 out of 5 stars rated by its users and customers.
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Phil Long Product Information
Phil Long’s product quality score is a 1.6 out of 5 as rated by its users and customers.
- Company Size
- 1-10 Employees
Quick Insights into Phil Long Product Quality
Phil Long's Product Quality score was rated highest by Caucasian customers.
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Ranked Phil Long Product Quality the Highest
Phil Long Product Quality Score by Ethnicity
Phil Long's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Phil Long.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Phil Long Product Quality Score by Usage
Phil Long's Product Quality score was rated 1.5 stars by customers who have used Phil Long's products/services for Less than 1 Year.
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Phil Long Pricing
Phil Long ROI & Value For Money
1.6/5
Phil Long has a value for money and ROI score of 1.6 out of 5 stars rated by its users and customers.
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Quick Insights into Phil Long ROI
Phil Long's ROI score was rated highest by Caucasian customers.
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Ranked Phil Long ROI the Highest
Phil Long ROI Score by Ethnicity
Phil Long's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Phil Long.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Phil Long ROI Score by Usage
Phil Long's ROI score was rated 1.5 stars by customers who have used Phil Long's products/services for Less than 1 Year.
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Phil Long Customer Satisfaction (CSAT)
Phil Long Customer Satisfaction (CSAT) Score
5 / 100
Phil Long has an overall Customer Satisfaction score of 5 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
5%
Satisfied
0%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
12%
Very Dissatisfied
71%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Phil Long Customer Satisfaction
Phil Long's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked Phil Long Customer Satisfaction the Highest
Phil Long Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Phil Long's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Phil Long.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
80%
Phil Long Customer Satisfaction Score by Usage
Phil Long's Customer Satisfaction score was rated 0 points by customers who have used Phil Long's products/services for Less than 1 Year.
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Phil Long Customer Service
1.5/5
Phil Long has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Phil Long's Customer Service
Website
http://www.phillongdenver.com/
Quick Insights into Phil Long Customer Service
Phil Long's Customer Service score was rated highest by Caucasian customers.
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Ranked Phil Long Customer Service the Highest
Phil Long Customer Service Score by Ethnicity
Phil Long's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Phil Long.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Phil Long Customer Service Score by Usage
Phil Long's Customer Service score was rated 1.5 stars by customers who have used Phil Long's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Phil Long as an Employer
4.2/5
Phil Long has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Phil Long scored a -70 for Net Promoter Score and a 19 for Employee Net Promoter Score. NPS gauges how likely a customer of Phil Long would recommend the brand to a friend. ENPS measures how likely Phil Long employees would recommend working at Phil Long to a friend.
Net Promoter Score
-70
NPS Score
| 10% | Promoters |
|---|---|
| 10% | Passive |
| 80% | Detractors |
Employee Net Promoter Score
19
eNPS Score
| 55% | Promoters |
|---|---|
| 9% | Passive |
| 36% | Detractors |
