33
NPS
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Phillips-Medisize
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About Phillips-Medisize's Brand
Phillips-Medisize is a leading global outsource provider of design and manufacturing services to the medical device and diagnostics
Brand at a Glance
73%
Customer Loyalty
3.7/5
Product Quality
4.1/5
Pricing
4.1/5
Customer Service
Phillips-Medisize NPS
Phillips-Medisize's Net Promoter Score (NPS) is a 33 with 50% Promoters, 33% Passives, and 17% Detractors. Net Promoter Score tracks whether Phillips-Medisize's customers would recommend using the product based on a scale of -100 to 100.
Phillips-Medisize Overall NPS
| 50% | Promoters |
|---|---|
| 33% | Passives |
| 17% | Detractors |
Phillips-Medisize NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 0 | Mar 2022 | 0 |
Feb 2023 33 | Feb 2023 | 33 |
Jun 2023 50 | Jun 2023 | 50 |
Aug 2023 40 | Aug 2023 | 40 |
Nov 2025 34 | Nov 2025 | 34 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Phillips-Medisize Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Phillips-Medisize users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Phillips-Medisize Product Quality
3.7/5
Phillips-Medisize has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Phillips-Medisize's overall Product Quality score rated by its users and customers.
Phillips-Medisize Product Information
Phillips-Medisize’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://phillipsmedisize.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Biotech and Pharmaceuticals
Business Services
Hardware and Devices
Healthcare
Phillips-Medisize Pricing
Phillips-Medisize ROI & Value For Money
4.1/5
Phillips-Medisize has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Phillips-Medisize Customer Satisfaction (CSAT)
Phillips-Medisize Customer Satisfaction (CSAT) Score
50 / 100
Phillips-Medisize has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
17%
Satisfied
33%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
17%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Phillips-Medisize Customer Service
4.1/5
Phillips-Medisize has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Phillips-Medisize's Customer Service
Address
1201 Hanley Road, Hudson, WI
Website
http://phillipsmedisize.com
Phone Number
715-386-4320
Phillips-Medisize as an Employer
3.4/5
Phillips-Medisize has a 3.4/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
Phillips-Medisize scored a 33 for Net Promoter Score and a -22 for Employee Net Promoter Score. NPS gauges how likely a customer of Phillips-Medisize would recommend the brand to a friend. ENPS measures how likely Phillips-Medisize employees would recommend working at Phillips-Medisize to a friend.
Net Promoter Score
33
NPS Score
| 50% | Promoters |
|---|---|
| 33% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
-22
eNPS Score
| 33% | Promoters |
|---|---|
| 12% | Passive |
| 55% | Detractors |
