30
NPS
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Phoenix NAP
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About Phoenix NAP's Brand
Colocation Provider Cloud Hosting
Brand at a Glance
83%
Customer Loyalty
3.8/5
Product Quality
3.6/5
Pricing
3.5/5
Customer Service
Phoenix NAP NPS
Phoenix NAP's Net Promoter Score (NPS) is a 30 with 60% Promoters, 10% Passives, and 30% Detractors. Net Promoter Score tracks whether Phoenix NAP's customers would recommend using the product based on a scale of -100 to 100.
Phoenix NAP Overall NPS
| 60% | Promoters |
|---|---|
| 10% | Passives |
| 30% | Detractors |
Phoenix NAP NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 -100 | May 2021 | -100 |
Oct 2021 -50 | Oct 2021 | -50 |
Dec 2021 0 | Dec 2021 | 0 |
Feb 2022 -25 | Feb 2022 | -25 |
Aug 2022 0 | Aug 2022 | 0 |
Jun 2023 17 | Jun 2023 | 17 |
Apr 2024 29 | Apr 2024 | 29 |
Jul 2024 37 | Jul 2024 | 37 |
Sep 2024 22 | Sep 2024 | 22 |
Aug 2025 30 | Aug 2025 | 30 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Phoenix NAP Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Phoenix NAP users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Phoenix NAP Product Quality
3.8/5
Phoenix NAP has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Phoenix NAP's overall Product Quality score rated by its users and customers.
Phoenix NAP Product Information
Phoenix NAP’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://phoenixnap.com
- Company Size
- 51-200 Employees
Industry
Tech
Ecommerce and Marketplaces
SaaS
Phoenix NAP Pricing
Phoenix NAP ROI & Value For Money
3.6/5
Phoenix NAP has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Phoenix NAP Customer Satisfaction (CSAT)
Phoenix NAP Customer Satisfaction (CSAT) Score
71 / 100
Phoenix NAP has an overall Customer Satisfaction score of 71 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
42%
Satisfied
29%
Neither Satisfied nor Dissatisfied
29%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Phoenix NAP Customer Service
3.5/5
Phoenix NAP has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Phoenix NAP's Customer Service
Address
2353 W. University Dr., Tempe, AZ
Website
http://phoenixnap.com
Phone Number
14804498824
Phoenix NAP as an Employer
2.9/5
Phoenix NAP has a 2.9/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Phoenix NAP scored a 30 for Net Promoter Score and a -9 for Employee Net Promoter Score. NPS gauges how likely a customer of Phoenix NAP would recommend the brand to a friend. ENPS measures how likely Phoenix NAP employees would recommend working at Phoenix NAP to a friend.
Net Promoter Score
30
NPS Score
| 60% | Promoters |
|---|---|
| 10% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
-9
eNPS Score
| 36% | Promoters |
|---|---|
| 19% | Passive |
| 45% | Detractors |
