0
NPS
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PICKUP
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About PICKUP's Brand
PICKUP provides consumers and businesses with the capability to get what they want, when they want it.
Brand at a Glance
55%
Customer Loyalty
2.7/5
Product Quality
2.7/5
Pricing
2.7/5
Customer Service
PICKUP NPS
PICKUP's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether PICKUP's customers would recommend using the product based on a scale of -100 to 100.
PICKUP Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
PICKUP NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 100 | Jul 2020 | 100 |
Jul 2021 0 | Jul 2021 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PICKUP Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of PICKUP users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
PICKUP Product Quality
2.7/5
PICKUP has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock PICKUP's overall Product Quality score rated by its users and customers.
PICKUP Product Information
PICKUP’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://thepickupnetwork.com
- Company Size
- 1-10 Employees
Industry
Tech
Big Data
Mobile App
SaaS
PICKUP Pricing
PICKUP ROI & Value For Money
2.7/5
PICKUP has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock PICKUP's overall ROI score rated by its users and customers.
PICKUP Customer Service
2.7/5
PICKUP has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock PICKUP's overall Customer Service score rated by its users and customers.
About PICKUP's Customer Service
Address
Addison, TX
Website
http://thepickupnetwork.com
Phone Number
(800) 560-2168
PICKUP as an Employer
3.7/5
PICKUP has a 3.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
PICKUP scored a 0 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of PICKUP would recommend the brand to a friend. ENPS measures how likely PICKUP employees would recommend working at PICKUP to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
