-25
NPS
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PineBridge Investments
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About PineBridge Investments' Brand
PineBridge is an independent asset manager with over 60 years of experience in emerging and developed markets.
Brand at a Glance
47%
Customer Loyalty
2.7/5
Product Quality
2.9/5
Pricing
2.6/5
Customer Service
PineBridge Investments NPS
PineBridge Investments's Net Promoter Score (NPS) is a -25 with 25% Promoters, 25% Passives, and 50% Detractors. Net Promoter Score tracks whether PineBridge Investments's customers would recommend using the product based on a scale of -100 to 100.
PineBridge Investments Overall NPS
| 25% | Promoters |
|---|---|
| 25% | Passives |
| 50% | Detractors |
PineBridge Investments NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 100 | Mar 2022 | 100 |
Apr 2022 100 | Apr 2022 | 100 |
Mar 2023 66 | Mar 2023 | 66 |
Sep 2023 25 | Sep 2023 | 25 |
Dec 2023 0 | Dec 2023 | 0 |
Nov 2024 0 | Nov 2024 | 0 |
Apr 2025 -15 | Apr 2025 | -15 |
Feb 2026 -25 | Feb 2026 | -25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PineBridge Investments Customer Loyalty
47%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
47% of PineBridge Investments users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
PineBridge Investments Product Quality
2.7/5
PineBridge Investments has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock PineBridge Investments' overall Product Quality score rated by its users and customers.
PineBridge Investments Product Information
PineBridge Investments’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://www.pinebridge.com
- Company Size
- 201-500 Employees
Industry
Tech
Banking
FinTech
PineBridge Investments Pricing
PineBridge Investments ROI & Value For Money
2.9/5
PineBridge Investments has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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PineBridge Investments Customer Satisfaction (CSAT)
PineBridge Investments Customer Satisfaction (CSAT) Score
50 / 100
PineBridge Investments has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
PineBridge Investments Customer Service
2.6/5
PineBridge Investments has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
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About PineBridge Investments's Customer Service
Address
399 Park Avenue, 4th Floor, New York City, NY
Website
http://www.pinebridge.com
PineBridge Investments as an Employer
2.4/5
PineBridge Investments has a 2.4/5 stars for its overall company culture rated by their employees
bottom
10%
CEO of PineBridge Investments
In the Bottom 10% of Similar Sized Companies on Comparably.
Consumer vs. Employees
PineBridge Investments scored a -25 for Net Promoter Score and a -1 for Employee Net Promoter Score. NPS gauges how likely a customer of PineBridge Investments would recommend the brand to a friend. ENPS measures how likely PineBridge Investments employees would recommend working at PineBridge Investments to a friend.
Net Promoter Score
-25
NPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-1
eNPS Score
| 37% | Promoters |
|---|---|
| 25% | Passive |
| 38% | Detractors |
