-100
NPS
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Pirch
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About Pirch's Brand
PIRCH is a revolutionary retail concept specializing in premium lifestyle products for the home. PIRCH offers a distinctly unique
Brand at a Glance
39%
Customer Loyalty
2/5
Product Quality
1.6/5
Pricing
2/5
Customer Service
Pirch NPS
Pirch's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Pirch's customers would recommend using the product based on a scale of -100 to 100.
Pirch Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Pirch NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 -100 | Nov 2021 | -100 |
May 2022 -100 | May 2022 | -100 |
Aug 2023 -100 | Aug 2023 | -100 |
Sep 2023 -100 | Sep 2023 | -100 |
Jan 2024 -100 | Jan 2024 | -100 |
Feb 2024 -100 | Feb 2024 | -100 |
Mar 2024 -100 | Mar 2024 | -100 |
Apr 2024 -100 | Apr 2024 | -100 |
Nov 2024 -100 | Nov 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Pirch NPS by Gender
Pirch's NPS was rated -100 by Male customers on Comparably.
Male
-100
Pirch's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
N/A
Pirch's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Pirch NPS by Ethnicity
Pirch's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Pirch NPS by Usage
Pirch's NPS was rated -100 points by customers who have used Pirch's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
Pirch Customer Loyalty
39%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
39% of Pirch users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Pirch Customer Loyalty Score by Gender
Pirch's Customer Loyalty score was rated 10 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Pirch.
Male
10%
Yes
Female
N/A
Yes
Pirch Customer Loyalty Score by Ethnicity
Pirch's Customer Loyalty score was rated 10% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Pirch.
10
out of 100
Caucasian
Pirch Customer Loyalty Score by Usage
Pirch's Customer Loyalty score was rated 10% by customers who have used Pirch's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Pirch Product Quality
2/5
Pirch has an overall Product Quality score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock Pirch's overall Product Quality score rated by its users and customers.
Pirch Product Information
Pirch’s product quality score is a 2 out of 5 as rated by its users and customers.
- Website
- http://www.pirch.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Fashion and Beauty
Business Services
Consumer Services
Energy
Hardware and Devices
Social
Quick Insights into Pirch Product Quality
Pirch's Product Quality score was rated highest by customers who have used Pirch's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Pirch's Product Quality.
Ranked Pirch Product Quality the Highest
Pirch Product Quality Score by Gender
Pirch's Product Quality score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Pirch.
Male
1.5/5
Female
N/A
Pirch Product Quality Score by Ethnicity
Pirch's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Pirch.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Pirch Product Quality Score by Usage
Pirch's Product Quality score was rated 1.6 stars by customers who have used Pirch's products/services for Less than 1 Year.
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Pirch Pricing
Pirch ROI & Value For Money
1.6/5
Pirch has a value for money and ROI score of 1.6 out of 5 stars rated by its users and customers.
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Quick Insights into Pirch ROI
Pirch's ROI score was rated highest by Caucasian customers.
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Ranked Pirch ROI the Highest
Pirch ROI Score by Gender
Pirch's ROI score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Pirch.
Male
1.5/5
Female
N/A
Pirch ROI Score by Ethnicity
Pirch's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Pirch.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Pirch ROI Score by Usage
Pirch's ROI score was rated 1.5 stars by customers who have used Pirch's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Pirch Customer Satisfaction (CSAT)
Pirch Customer Satisfaction (CSAT) Score
8 / 100
Pirch has an overall Customer Satisfaction score of 8 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
8%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
67%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Pirch Customer Satisfaction
Pirch's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Pirch's Customer Satisfaction.
Ranked Pirch Customer Satisfaction the Highest
Pirch Customer Satisfaction Score by Gender
Pirch's Customer Satisfaction score was rated 0 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Pirch.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 25% | |
Very Dissatisfied | 75% |
Pirch Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Pirch's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Pirch.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
75%
Pirch Customer Satisfaction Score by Usage
Pirch's Customer Satisfaction score was rated 0 points by customers who have used Pirch's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Pirch Customer Service
2/5
Pirch has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
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About Pirch's Customer Service
Address
Suite 1000, San Diego, CA 92121
Website
http://www.pirch.com/
Phone Number
(858) 966-3636
Quick Insights into Pirch Customer Service
Pirch's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Pirch's Customer Service score.
Ranked Pirch Customer Service the Highest
Pirch Customer Service Score by Gender
Pirch's Customer Service score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Pirch.
Male
1.5/5
Female
N/A
Pirch Customer Service Score by Ethnicity
Pirch's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Pirch.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Pirch Customer Service Score by Usage
Pirch's Customer Service score was rated 1.5 stars by customers who have used Pirch's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Pirch as an Employer
3.2/5
Pirch has a 3.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Pirch scored a -100 for Net Promoter Score and a -56 for Employee Net Promoter Score. NPS gauges how likely a customer of Pirch would recommend the brand to a friend. ENPS measures how likely Pirch employees would recommend working at Pirch to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-56
eNPS Score
| 11% | Promoters |
|---|---|
| 22% | Passive |
| 67% | Detractors |
