-33
NPS
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Brand Page
Pivot Bio
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About Pivot Bio's Brand
Pivot Bio is pioneering game-changing advances in crop nutrition.
Brand at a Glance
41%
Customer Loyalty
3.5/5
Product Quality
3.3/5
Pricing
3.6/5
Customer Service
Pivot Bio NPS
Pivot Bio's Net Promoter Score (NPS) is a -33 with 27% Promoters, 13% Passives, and 60% Detractors. Net Promoter Score tracks whether Pivot Bio's customers would recommend using the product based on a scale of -100 to 100.
Pivot Bio Overall NPS
| 27% | Promoters |
|---|---|
| 13% | Passives |
| 60% | Detractors |
Pivot Bio NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 -33 | Oct 2021 | -33 |
Feb 2022 -50 | Feb 2022 | -50 |
Apr 2022 -60 | Apr 2022 | -60 |
Jun 2022 -67 | Jun 2022 | -67 |
Oct 2022 -43 | Oct 2022 | -43 |
Nov 2022 -50 | Nov 2022 | -50 |
Dec 2022 -30 | Dec 2022 | -30 |
Jan 2023 -27 | Jan 2023 | -27 |
Mar 2023 -33 | Mar 2023 | -33 |
Jun 2023 -38 | Jun 2023 | -38 |
Apr 2024 -29 | Apr 2024 | -29 |
May 2024 -34 | May 2024 | -34 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Pivot Bio NPS by Gender
Pivot Bio's NPS was rated -40 by Male customers on Comparably.
Male
-40
Pivot Bio's NPS was rated -40 by Male customers on Comparably.
20%
Promoters
20%
Passives
60%
Detractors
Female
N/A
Pivot Bio's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Pivot Bio Customer Reviews
Out of the 2 Pivot Bio customer reviews 1 was positive and 1 was constructive. Pivot Bio customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Pivot Bio Customer Loyalty
41%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
41% of Pivot Bio users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Pivot Bio Customer Loyalty Score by Gender
Pivot Bio's Customer Loyalty score was rated 10 by Male customers on Comparably.
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Male
10%
Yes
Female
N/A
Yes
Pivot Bio Product Quality
3.5/5
Pivot Bio has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Pivot Bio Product Information
Pivot Bio’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.pivotbio.com
- Company Size
- 11-50 Employees
Industry
Biotech and Pharmaceuticals
Quick Insights into Pivot Bio Product Quality
Pivot Bio's Product Quality score was rated highest by Male customers.
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Ranked Pivot Bio Product Quality the Highest
Pivot Bio Product Quality Score by Gender
Pivot Bio's Product Quality score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Pivot Bio.
Male
3.5/5
Female
N/A
Pivot Bio Pricing
Pivot Bio ROI & Value For Money
3.3/5
Pivot Bio has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Quick Insights into Pivot Bio ROI
Pivot Bio's ROI score was rated highest by Male customers.
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Ranked Pivot Bio ROI the Highest
Pivot Bio ROI Score by Gender
Pivot Bio's ROI score was rated 3.3 by Male customers on Comparably.
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Male
3.3/5
Female
N/A
Pivot Bio Customer Satisfaction (CSAT)
Pivot Bio Customer Satisfaction (CSAT) Score
47 / 100
Pivot Bio has an overall Customer Satisfaction score of 47 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
23%
Satisfied
24%
Neither Satisfied nor Dissatisfied
38%
Dissatisfied
0%
Very Dissatisfied
15%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Pivot Bio Customer Satisfaction
Pivot Bio's Customer Satisfaction score was rated highest by Male customers.
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Ranked Pivot Bio Customer Satisfaction the Highest
Pivot Bio Customer Satisfaction Score by Gender
Pivot Bio's Customer Satisfaction score was rated 80 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Pivot Bio.
80 / 100
MaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 60% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 20% |
Pivot Bio Customer Service
3.6/5
Pivot Bio has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Pivot Bio's Customer Service
Address
2929 Seventh Street, Suite 120, Berkeley, CA 94710
Website
http://www.pivotbio.com
Phone Number
510-768-7963
Pivot Bio's Social Links
Quick Insights into Pivot Bio Customer Service
Pivot Bio's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Pivot Bio's Customer Service score.
Ranked Pivot Bio Customer Service the Highest
Pivot Bio Customer Service Score by Gender
Pivot Bio's Customer Service score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Pivot Bio.
Male
3.5/5
Female
N/A
Pivot Bio as an Employer
2.8/5
Pivot Bio has a 2.8/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Pivot Bio scored a -33 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of Pivot Bio would recommend the brand to a friend. ENPS measures how likely Pivot Bio employees would recommend working at Pivot Bio to a friend.
Net Promoter Score
-33
NPS Score
| 27% | Promoters |
|---|---|
| 13% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 35% | Promoters |
|---|---|
| 10% | Passive |
| 55% | Detractors |
