100
NPS
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PKL Services
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About PKL Services' Brand
We are an elite provider of skilled personnel, delivering Aerospace Maintenance, Training, and Logistics Services, committed to continual improvement, exceeding customer expectations, and implementing quality standards in dynamic environments.
Brand at a Glance
10%
Customer Loyalty
2.5/5
Product Quality
4.5/5
Pricing
2/5
Customer Service
PKL Services NPS
PKL Services's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether PKL Services's customers would recommend using the product based on a scale of -100 to 100.
PKL Services Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
PKL Services NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2024 100 | May 2024 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PKL Services Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of PKL Services users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
PKL Services Product Quality
2.5/5
PKL Services has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock PKL Services' overall Product Quality score rated by its users and customers.
PKL Services Product Information
PKL Services’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://www.pklservices.com
- Company Size
- 201-500 Employees
Industry
Aerospace and Aviation
PKL Services Pricing
PKL Services ROI & Value For Money
4.5/5
PKL Services has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock PKL Services' overall ROI score rated by its users and customers.
PKL Services Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
PKL Services Customer Service
2/5
PKL Services has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock PKL Services' overall Customer Service score rated by its users and customers.
About PKL Services's Customer Service
Address
14265 Danielson Street, Poway, CA 92064
Website
http://www.pklservices.com
Phone Number
858-679-1755
PKL Services's Social Links
PKL Services as an Employer
4.3/5
PKL Services has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
PKL Services scored a 100 for Net Promoter Score and a 30 for Employee Net Promoter Score. NPS gauges how likely a customer of PKL Services would recommend the brand to a friend. ENPS measures how likely PKL Services employees would recommend working at PKL Services to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
30
eNPS Score
| 53% | Promoters |
|---|---|
| 24% | Passive |
| 23% | Detractors |
