68
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Planet DDS
Marketing or Exec? Claim Your Free Account
About Planet DDS' Brand
dental software
Brand at a Glance
68%
Customer Loyalty
3.9/5
Product Quality
3.9/5
Pricing
3.2/5
Customer Service
Planet DDS NPS
Planet DDS's Net Promoter Score (NPS) is a 68 with 77% Promoters, 14% Passives, and 9% Detractors. Net Promoter Score tracks whether Planet DDS's customers would recommend using the product based on a scale of -100 to 100.
Planet DDS Overall NPS
| 77% | Promoters |
|---|---|
| 14% | Passives |
| 9% | Detractors |
Planet DDS NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 72 | Aug 2020 | 72 |
Oct 2022 75 | Oct 2022 | 75 |
Mar 2024 75 | Mar 2024 | 75 |
Nov 2024 68 | Nov 2024 | 68 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Planet DDS NPS by Usage
Planet DDS's NPS was rated 86 points by customers who have used Planet DDS's products/services for 5 to 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years 86 | 5 to 10 Years | 86 |
Planet DDS Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Planet DDS users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Planet DDS Product Quality
3.9/5
Planet DDS has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Planet DDS' overall Product Quality score rated by its users and customers.
Planet DDS Product Information
Planet DDS serves markets in the United States and Canada. Planet DDS supports iOS and Web devices and offers products for small, medium, and large sized businesses.
Planet DDS’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Planet DDS's product the highest.
- Website
- http://www.planetdds.com
- Company Size
- 11-50 Employees
Industry
Tech
SaaS
Languages Supported
English
Product Type
Dental Software
Dental Imaging Software
Dental Charting Software
Business Management Software
Quick Insights into Planet DDS Product Quality
Planet DDS's Product Quality score was rated highest by customers from the Healthcare, Hospitals and Medicine industry.
Sign Up to unlock insights into how customers have ranked Planet DDS' Product Quality.
Ranked Planet DDS Product Quality the Highest
Planet DDS Product Quality Score by Industry
Planet DDS's Product Quality score was rated 4.1 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Planet DDS Pricing
Planet DDS ROI & Value For Money
3.9/5
Planet DDS has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Planet DDS' overall ROI score rated by its users and customers.
Planet DDS Pricing Plans
Planet DDS has a pricing structure that accommodates small, medium, and large businesses.
Who Uses Planet DDS?
Small Businesses
Medium Businesses
Large Enterprises
Planet DDS Customer Satisfaction (CSAT)
Planet DDS Customer Satisfaction (CSAT) Score
33 / 100
Planet DDS has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Planet DDS Customer Service
3.2/5
Planet DDS has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Planet DDS' overall Customer Service score rated by its users and customers.
About Planet DDS's Customer Service
Address
2967 Michelson Drive, G-115, Irvine, CA
Website
http://www.planetdds.com
Phone Number
714-641-1777
Planet DDS as an Employer
2.9/5
Planet DDS has a 2.9/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Planet DDS scored a 68 for Net Promoter Score and a 8 for Employee Net Promoter Score. NPS gauges how likely a customer of Planet DDS would recommend the brand to a friend. ENPS measures how likely Planet DDS employees would recommend working at Planet DDS to a friend.
Net Promoter Score
68
NPS Score
| 77% | Promoters |
|---|---|
| 14% | Passive |
| 9% | Detractors |
Employee Net Promoter Score
8
eNPS Score
| 46% | Promoters |
|---|---|
| 16% | Passive |
| 38% | Detractors |
