24
NPS
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PlayVS
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About PlayVS' Brand
PlayVS is the leading amateur esports platform in the United States. We are the single community where players come together to compete, fans gather to spectate, and coaches manage their programs.
Brand at a Glance
59%
Customer Loyalty
3.7/5
Product Quality
3.5/5
Pricing
3.8/5
Customer Service
PlayVS NPS
PlayVS's Net Promoter Score (NPS) is a 24 with 62% Promoters, 0% Passives, and 38% Detractors. Net Promoter Score tracks whether PlayVS's customers would recommend using the product based on a scale of -100 to 100.
PlayVS Overall NPS
| 62% | Promoters |
|---|---|
| 0% | Passives |
| 38% | Detractors |
PlayVS NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 100 | Mar 2022 | 100 |
Feb 2023 100 | Feb 2023 | 100 |
Apr 2023 60 | Apr 2023 | 60 |
Feb 2024 33 | Feb 2024 | 33 |
Mar 2025 43 | Mar 2025 | 43 |
Aug 2025 25 | Aug 2025 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PlayVS Customer Loyalty
59%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
59% of PlayVS users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
PlayVS Product Quality
3.7/5
PlayVS has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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PlayVS Product Information
PlayVS’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- https://www.playvs.com
- Company Size
- 51-200 Employees
Industry
Tech
Gaming
PlayVS Pricing
PlayVS ROI & Value For Money
3.5/5
PlayVS has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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PlayVS Customer Satisfaction (CSAT)
PlayVS Customer Satisfaction (CSAT) Score
72 / 100
PlayVS has an overall Customer Satisfaction score of 72 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
43%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
PlayVS Customer Service
3.8/5
PlayVS has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About PlayVS's Customer Service
Address
2236 S Barrington Ave, Los Angeles, CA 90064
Website
https://www.playvs.com
PlayVS's Social Links
PlayVS as an Employer
4.2/5
PlayVS has a 4.2/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
PlayVS scored a 24 for Net Promoter Score and a 72 for Employee Net Promoter Score. NPS gauges how likely a customer of PlayVS would recommend the brand to a friend. ENPS measures how likely PlayVS employees would recommend working at PlayVS to a friend.
Net Promoter Score
24
NPS Score
| 62% | Promoters |
|---|---|
| 0% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
72
eNPS Score
| 86% | Promoters |
|---|---|
| 0% | Passive |
| 14% | Detractors |
