0
NPS
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Plusgrade
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About Plusgrade's Brand
The market leading provider of upgrade solutions, a key segment of the fast-growing ancillary revenue and merchandising sector
Brand at a Glance
69%
Customer Loyalty
3.4/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
Plusgrade NPS
Plusgrade's Net Promoter Score (NPS) is a 0 with 36% Promoters, 28% Passives, and 36% Detractors. Net Promoter Score tracks whether Plusgrade's customers would recommend using the product based on a scale of -100 to 100.
Plusgrade Overall NPS
| 36% | Promoters |
|---|---|
| 28% | Passives |
| 36% | Detractors |
Plusgrade NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 0 | Apr 2021 | 0 |
Jan 2022 0 | Jan 2022 | 0 |
Feb 2022 33 | Feb 2022 | 33 |
May 2023 25 | May 2023 | 25 |
Oct 2023 17 | Oct 2023 | 17 |
Feb 2024 27 | Feb 2024 | 27 |
Apr 2024 0 | Apr 2024 | 0 |
Oct 2024 -10 | Oct 2024 | -10 |
Mar 2025 0 | Mar 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Plusgrade Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Plusgrade users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Plusgrade Product Quality
3.4/5
Plusgrade has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Plusgrade's overall Product Quality score rated by its users and customers.
Plusgrade Product Information
Plusgrade’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://www.plusgrade.com/
- Company Size
- 11-50 Employees
Industry
Social
Travel
Plusgrade Pricing
Plusgrade ROI & Value For Money
3.5/5
Plusgrade has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Plusgrade Customer Satisfaction (CSAT)
Plusgrade Customer Satisfaction (CSAT) Score
72 / 100
Plusgrade has an overall Customer Satisfaction score of 72 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
43%
Satisfied
29%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
14%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Plusgrade Customer Service
3.5/5
Plusgrade has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Plusgrade's Customer Service
Address
New York City, NY 10018
Website
http://www.plusgrade.com/
Phone Number
(917) 740-7291
Plusgrade as an Employer
2.8/5
Plusgrade has a 2.8/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Plusgrade scored a 0 for Net Promoter Score and a -33 for Employee Net Promoter Score. NPS gauges how likely a customer of Plusgrade would recommend the brand to a friend. ENPS measures how likely Plusgrade employees would recommend working at Plusgrade to a friend.
Net Promoter Score
0
NPS Score
| 36% | Promoters |
|---|---|
| 28% | Passive |
| 36% | Detractors |
Employee Net Promoter Score
-33
eNPS Score
| 25% | Promoters |
|---|---|
| 17% | Passive |
| 58% | Detractors |
