26
NPS
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Brand Page
Podium
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About Podium's Brand
Podium is presentation sharing platform that allows you to view presentations right from the browser.
Brand at a Glance
57%
Customer Loyalty
3.2/5
Product Quality
3.3/5
Pricing
2.9/5
Customer Service
Podium NPS
Podium's Net Promoter Score (NPS) is a 26 with 55% Promoters, 16% Passives, and 29% Detractors. Net Promoter Score tracks whether Podium's customers would recommend using the product based on a scale of -100 to 100.
Podium Overall NPS
| 55% | Promoters |
|---|---|
| 16% | Passives |
| 29% | Detractors |
Podium NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2024 42 | Jun 2024 | 42 |
Aug 2024 40 | Aug 2024 | 40 |
Sep 2024 40 | Sep 2024 | 40 |
Feb 2025 37 | Feb 2025 | 37 |
Mar 2025 33 | Mar 2025 | 33 |
Jun 2025 33 | Jun 2025 | 33 |
Sep 2025 30 | Sep 2025 | 30 |
Oct 2025 30 | Oct 2025 | 30 |
Dec 2025 27 | Dec 2025 | 27 |
Mar 2026 29 | Mar 2026 | 29 |
May 2026 27 | May 2026 | 27 |
Jul 2026 24 | Jul 2026 | 24 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Podium NPS by Gender
Male customers rated Podium's NPS 26 points higher than Female customers.
Male
-19
Podium's NPS was rated -19 by Male customers on Comparably.
36%
Promoters
9%
Passives
55%
Detractors
Female
-45
Podium's NPS was rated -45 by Female customers on Comparably.
11%
Promoters
33%
Passives
56%
Detractors
Podium NPS by Ethnicity
Podium's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -58 | Caucasian | -58 |
Other 33 | Other | 33 |
Podium NPS by Age
Podium's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.
Podium NPS by Usage
Podium's NPS was rated the highest by customers who have used Podium's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 25 | Less than 1 Year | 25 |
1 to 2 Years 43 | 1 to 2 Years | 43 |
2 to 5 Years 39 | 2 to 5 Years | 39 |
5 to 10 Years 34 | 5 to 10 Years | 34 |
Podium Customer Reviews
Out of the 4 Podium customer reviews 2 were positive and 2 were constructive. Podium customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Podium Customer Loyalty
57%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
57% of Podium users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Podium Customer Loyalty Score by Gender
Male customers rated Podium's Customer Loyalty score 15% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Podium.
Male
75%
Yes
Female
60%
Yes
Podium Customer Loyalty Score by Ethnicity
Podium's Customer Loyalty score was rated 70% by both Caucasian and Other customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Podium.
70
out of 100
Caucasian
70
out of 100
Other
Podium Customer Loyalty Score by Age
Podium's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Podium.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 40% | 31-35 | 40% |
36-40 70% | 36-40 | 70% |
41-45 100% | 41-45 | 100% |
Podium Customer Loyalty Score by Usage
Podium's Customer Loyalty score was rated the highest by customers who have used Podium's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Podium Customer Loyalty Score by Industry
Podium's Customer Loyalty score was rated the highest by Automotive and Transportation industry customers, and the lowest by Retail industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Podium Product Quality
3.2/5
Podium has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Podium Product Information
Podium serves markets in the United States, Australia, and Canada. Podium supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
Podium’s product quality score is a 3.2 out of 5 as rated by its users and customers. Reviewers from the Automotive and Transportation industry rated Podium's product the highest. Reviewers from the Legal industry rated Podium the lowest at 1.5.
- Website
- http://www.podium.co
- Company Size
- 201-500 Employees
Industry
Tech
Productivity
SaaS
Languages Supported
English
Product Type
Customer Experience Software
Customer Satisfaction Software
Instant Messaging & Chat Software
Live Chat Software
Feedback and Reviews Management Software
Reputation Management Software
Quick Insights into Podium Product Quality
Podium's Product Quality score was rated highest by customers who have used Podium's products/services for 5 to 10 Years, and rated lowest by customers from the Legal industry.
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Ranked Podium Product Quality the Highest
Ranked Podium Product Quality the Lowest
Podium Product Quality Score by Gender
Male customers rated Podium's Product Quality score 0.5 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Podium.
Male
2.8/5
Female
2.3/5
Podium Product Quality Score by Ethnicity
Podium's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Podium.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Other 3.8 | Other | 3.8 |
Podium Product Quality Score by Age
Podium's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Podium.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 2.6 | 31-35 | 2.6 |
36-40 2.6 | 36-40 | 2.6 |
41-45 3.8 | 41-45 | 3.8 |
Podium Product Quality Score by Usage
Podium's Product Quality score was rated the highest by customers who have used Podium's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Podium Product Quality Score by Industry
Podium's Product Quality score was rated the highest by Automotive and Transportation industry customers, and the lowest by Legal industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Podium Pricing
Podium ROI & Value For Money
3.3/5
Podium has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Podium's overall ROI score rated by its users and customers.
Podium Pricing Plans
Podium has a pricing structure that accommodates small, medium, and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Automotive and Transportation industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from Podium.
Who Uses Podium?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Podium ROI
Podium's ROI score was rated highest by customers ages 41-45, and rated lowest by customers who have used Podium's products/services for Less than 1 Year.
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Ranked Podium ROI the Highest
Ranked Podium ROI the Lowest
Podium ROI Score by Gender
Male customers rated Podium's ROI score 0.8 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Podium.
Male
2.7/5
Female
1.9/5
Podium ROI Score by Ethnicity
Podium's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Podium.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
Other 3.5 | Other | 3.5 |
Podium ROI Score by Age
Podium's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Podium.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3 | 31-35 | 3 |
36-40 2.1 | 36-40 | 2.1 |
41-45 4 | 41-45 | 4 |
Podium ROI Score by Usage
Podium's ROI score was rated the highest by customers who have used Podium's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Podium ROI Score by Industry
Podium's ROI score was rated the highest by Automotive and Transportation industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Podium Customer Satisfaction (CSAT)
Podium Customer Satisfaction (CSAT) Score
44 / 100
Podium has an overall Customer Satisfaction score of 44 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
24%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
15%
Very Dissatisfied
34%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Podium Customer Satisfaction
Podium's Customer Satisfaction score was rated highest by customers who have used Podium's products/services for 1 to 2 Years, and rated lowest by customers who have used Podium's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Podium's Customer Satisfaction.
Ranked Podium Customer Satisfaction the Highest
Ranked Podium Customer Satisfaction the Lowest
Podium Customer Satisfaction Score by Gender
Male customers rated Podium's Customer Satisfaction score 12 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Podium.
46 / 100
MaleVery Satisfied | 28% | |
|---|---|---|
Satisfied | 18% | |
Neither Satisfied nor Dissatisfied | 9% | |
Dissatisfied | 18% | |
Very Dissatisfied | 27% |
34 / 100
FemaleVery Satisfied | 12% | |
|---|---|---|
Satisfied | 22% | |
Neither Satisfied nor Dissatisfied | 11% | |
Dissatisfied | 22% | |
Very Dissatisfied | 33% |
Podium Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Podium's Customer Satisfaction (CSAT) score was rated 25% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Podium.
25 / 100
Very Satisfied
8%
Satisfied
17%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
25%
Very Dissatisfied
42%
CSAT according to Other
Podium's Customer Satisfaction (CSAT) score was rated 67% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Podium.
67 / 100
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
Podium Customer Satisfaction Score by Age
Podium's Customer Satisfaction score was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Podium.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 34% | |||||||||||||||
| 36-40 | 34% | |||||||||||||||
| 41-45 | 100% |
Podium Customer Satisfaction Score by Usage
Podium's Customer Satisfaction score was rated the highest by customers who have used Podium's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Podium Customer Satisfaction Score by Industry
Podium's Customer Satisfaction score was rated the highest by Automotive and Transportation industry customers, and the lowest by Retail industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Podium Customer Satisfaction Score by Industry",
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"bars": [
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"label": "Automotive and Transportation",
"groupId": 500,
"score": 67,
"stars": 0,
"csatScore": 67,
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"scoreClassName": "max",
"scoreLabel": 67
},
{
"label": "Retail",
"groupId": 559,
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}Podium Customer Service
2.9/5
Podium has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Podium's overall Customer Service score rated by its users and customers.
About Podium's Customer Service
Address
Lehi, UT
Website
http://www.podium.co
Quick Insights into Podium Customer Service
Podium's Customer Service score was rated highest by Other customers, and rated lowest by customers from the Retail industry.
Sign Up to unlock insights into how customers have ranked Podium's Customer Service score.
Ranked Podium Customer Service the Highest
Ranked Podium Customer Service the Lowest
Podium Customer Service Score by Gender
Male customers rated Podium's Customer Service score 0.6 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Podium.
Male
2.7/5
Female
2.1/5
Podium Customer Service Score by Ethnicity
Podium's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Podium.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
Other 4.1 | Other | 4.1 |
Podium Customer Service Score by Age
Podium's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Podium.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 3.5 | 31-35 | 3.5 |
36-40 2 | 36-40 | 2 |
41-45 4 | 41-45 | 4 |
Podium Customer Service Score by Usage
Podium's Customer Service score was rated the highest by customers who have used Podium's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Podium Customer Service Score by Industry
Podium's Customer Service score was rated the highest by Automotive and Transportation industry customers, and the lowest by Retail industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Consumer vs. Employees
Podium scored a 26 for Net Promoter Score and a -46 for Employee Net Promoter Score. NPS gauges how likely a customer of Podium would recommend the brand to a friend. ENPS measures how likely Podium employees would recommend working at Podium to a friend.
Net Promoter Score
26
NPS Score
| 55% | Promoters |
|---|---|
| 16% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
-46
eNPS Score
| 21% | Promoters |
|---|---|
| 12% | Passive |
| 67% | Detractors |
