100
NPS
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Brand Page
Port Authority of New York and New Jersey
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About Port Authority of New York and New Jersey's Brand
The Port Authority of NY & NJ builds, operates, and maintains critical transportation and trade assets
Brand at a Glance
1.5/5
Product Quality
Port Authority of New York and New Jersey NPS
Port Authority of New York and New Jersey's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Port Authority of New York and New Jersey's customers would recommend using the product based on a scale of -100 to 100.
Port Authority of New York and New Jersey Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Port Authority of New York and New Jersey NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 100 | Jun 2021 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Port Authority of New York and New Jersey Product Quality
1.5/5
Port Authority of New York and New Jersey has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Port Authority of New York and New Jersey Product Information
Port Authority of New York and New Jersey’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.panynj.gov/
- Company Size
- 5,001-10,000 Employees
Port Authority of New York and New Jersey as an Employer
Consumer vs. Employees
Port Authority of New York and New Jersey scored a 100 for Net Promoter Score and a 10 for Employee Net Promoter Score. NPS gauges how likely a customer of Port Authority of New York and New Jersey would recommend the brand to a friend. ENPS measures how likely Port Authority of New York and New Jersey employees would recommend working at Port Authority of New York and New Jersey to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
10
eNPS Score
| 45% | Promoters |
|---|---|
| 20% | Passive |
| 35% | Detractors |
