34
NPS
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POSSIBLE MOBILE LLC
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About POSSIBLE MOBILE LLC's Brand
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
POSSIBLE MOBILE LLC NPS
POSSIBLE MOBILE LLC's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether POSSIBLE MOBILE LLC's customers would recommend using the product based on a scale of -100 to 100.
POSSIBLE MOBILE LLC Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
POSSIBLE MOBILE LLC NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 -100 | May 2023 | -100 |
Jul 2023 0 | Jul 2023 | 0 |
Sep 2023 33 | Sep 2023 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
POSSIBLE MOBILE LLC Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of POSSIBLE MOBILE LLC users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
POSSIBLE MOBILE LLC Product Quality
5/5
POSSIBLE MOBILE LLC has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock POSSIBLE MOBILE LLC's overall Product Quality score rated by its users and customers.
POSSIBLE MOBILE LLC Product Information
POSSIBLE MOBILE LLC’s product quality score is a 5 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
POSSIBLE MOBILE LLC Pricing
POSSIBLE MOBILE LLC ROI & Value For Money
5/5
POSSIBLE MOBILE LLC has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock POSSIBLE MOBILE LLC's overall ROI score rated by its users and customers.
POSSIBLE MOBILE LLC Customer Satisfaction (CSAT)
POSSIBLE MOBILE LLC Customer Satisfaction (CSAT) Score
100 / 100
POSSIBLE MOBILE LLC has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
POSSIBLE MOBILE LLC Customer Service
5/5
POSSIBLE MOBILE LLC has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock POSSIBLE MOBILE LLC's overall Customer Service score rated by its users and customers.
About POSSIBLE MOBILE LLC's Customer Service
Address
Denver, CO
POSSIBLE MOBILE LLC as an Employer
4.1/5
POSSIBLE MOBILE LLC has a 4.1/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
POSSIBLE MOBILE LLC scored a 34 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of POSSIBLE MOBILE LLC would recommend the brand to a friend. ENPS measures how likely POSSIBLE MOBILE LLC employees would recommend working at POSSIBLE MOBILE LLC to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
